Steve Kirk.
Managing Consultant
I have a career spanning over 18 years recruitment experience, and I am now entering my 10th year with Pentasia.
As the longest serving member of our recruitment teams globally, I have brought a wealth of industry knowledge to all facets of our customers businesses across iGaming, Sports Betting, Casino/Slots and Lottery.
I support our Executive Search Business, delivering C-Suite and Head of positions globally whilst also managing our Game Development teams, focused on Senior Game Design, Mathematical and Art positions for Studios and Providers across Europe.
Outside of work, I am a proud father of 2 boys, and enjoy travelling with family and friends as much as I can.
Latest Steve Kirk Jobs.
Director of Customer Services
Posted 44 days ago- Gibraltar
- Attractive
The Director of Customer Services is responsible for overseeing the Customer Service department, ensuring exceptional customer experiences and leading a team of CS professionals. This role involves developing and implementing customer service policies, resolving complex customer issues, and driving continuous improvement in customer satisfaction and service efficiency. Key Responsibilities: Leadership and Management: Lead, mentor, and manage the Customer Service and Community Management teams, fostering a positive and productive work environment Set performance goals, conduct regular performance reviews, and provide ongoing coaching and development opportunities Customer Experience: Develop and implement Customer Service policies, procedures, and standards to ensure consistent and high-quality customer interactions Monitor and analyse customer feedback, complaints, and satisfaction levels to identify areas for improvement and implement corrective actions Operational Efficiency: Oversee the day-to-day operations of the Customer Service, VIP and Community Management teams, ensuring efficient and effective handling of customer inquiries, issues, and requests Implement and manage Customer Service technologies and tools to enhance service delivery and team productivity Strategic Planning: Collaborate with Senior Management to develop and execute the Customer Service strategy aligned with the company’s goals and objectives Identify and implement best practices and innovative solutions to improve Customer Service processes and outcomes Build out a 24/7 operation across CS and Community Management Reporting and Analysis: Generate regular reports on Customer Service performance, including key metrics and trends, and present findings to senior management Use data and analytics to drive decision-making and identify opportunities for improvement Cross-Functional Collaboration: Work closely with other departments to ensure a seamless customer experience and address any cross-functional issues Participate in cross-departmental projects and initiatives to support overall business objectives Qualifications/Skills: Bachelor's degree in Business Administration, Management, or a related field (Master's degree preferred) Proven experience in a senior Customer Service role, with at least five years of management experience Demonstrated success in leading and developing high-performing Customer Service teams Strong leadership and interpersonal skills, with the ability to motivate and inspire others Excellent communication and problem-solving abilities Proficiency in Customer Service software and CRM systems Strategic thinking and the ability to translate vision into actionable plans Analytical skills with the ability to interpret data and make informed decisions Customer-centric mindset with a passion for delivering exceptional service Ability to work under pressure and manage multiple priorities Adaptability and a continuous improvement mindset
Director of Operations
Posted 53 days ago- Tibilsi, Georgia
- Attractive
Exciting opportunity to join an established operator who are trading well and expanding their presence in the online and live casino market. They have their own proprietary platform and software and employ 70+ employees, who whilst currently work remotely, will all be based in their new office in Tbilisi later this year. The COO / Director of Operations will hold several years senior leadership experience in an operational role within iGaming, with key strengths in risk, CS, CRM and potentially, data analytics. Reporting directly to the CEO, you will be joining an experienced team and their quest to double market share over the next 2 years. Relocation assistance and VISA will be provided.
Art Director
Posted 53 days ago- London, United Kingdom
- Attractive & great benefits
Our client is looking to recruit an Art Director to their our in-house Design team. As part of the ongoing, structured growth of the company they are keen to add someone who is experienced, ambitious, and ready to help them meet the challenge of growing the business and maintaining their position as the leading supplier of online games and content to lotteries around the world. The role involves maintaining our production pipeline by directing game art from our internal studio, with occasional support of our external sources. You must be able to direct art and animation for games, guiding artists through technical and fundamental art issues while helping them manage their time effectively. The role will also require you have a strong understanding of workflows, and problem-solving skills in that field, to ensure the pipeline between art and development is as efficient as possible. There is an expectation for someone in this role to produce game art as well, when the need arises. The AD will also organise the Lead Artists in their sub-team to provide effective guidance to more junior staff, while providing mentorship to that sub-team. Key Responsibilities Collaborate with the Studio Art Director: Work closely with the Studio Art Director to develop and implement the artistic vision for iLottery gaming projects. Assist in establishing the visual style, design guidelines, and brand consistency. Creative Direction: Contribute to the creation of visually compelling concepts, artwork, and assets for iLottery gaming products. Ensure that the creative vision aligns with the target audience and project requirements. Design Oversight: Review and provide constructive feedback on visual assets, including illustrations, animations, UI elements, and marketing materials, to ensure high quality and adherence to the project's artistic standards. Collaboration: Collaborate closely with other cross-functional teams, such as game designers, developers, and product managers, to ensure seamless integration of the artistic vision within the overall game design and user experience. Industry Research: Stay up to date with industry trends, competitor analysis, and emerging technologies related to iGaming and iLottery gaming. Apply this knowledge to enhance the studio's creative output and maintain a competitive edge. Workflow Optimization: Identify opportunities to streamline processes and improve the efficiency of the art pipeline. Propose and implement solutions to enhance the overall quality and productivity of the creative team. Key Skills Professional Experience: Demonstrable experience (typically 2-3 years) in a similar role within the iGaming industry, with a focus on iLottery gaming products. Prior experience in a leadership or supervisory capacity is desirable. Artistic Skills: Strong artistic and design skills, with proficiency in digital art tools such as Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.) 3D skills are a bonus, but not a requirement. A solid understanding of colour theory, composition, typography, and visual storytelling is essential. Technical Knowledge: Familiarity with the technical aspects of game development, including knowledge of game engines, asset optimization, and file formats. Leadership Abilities: Excellent leadership and communication skills to guide and inspire the creative team. Ability to provide constructive feedback and mentorship to foster a collaborative and innovative work environment. Creative Vision: Strong conceptual thinking and the ability to translate ideas into visually stunning designs. A keen eye for detail and a passion for creating immersive and engaging gaming experiences. Adaptability: Ability to thrive in a fast-paced, deadline-driven environment with changing priorities. Strong problem-solving skills and the capacity to handle multiple projects simultaneously. Portfolio: A portfolio showcasing a diverse range of visual design work, preferably including examples from the iGaming or gaming industry. The portfolio should demonstrate both artistic and technical proficiency.