Customer Success Manager - iGaming/Social - Hybrid / Connecticut.

A leading business in the iGaming sector is seeking a Customer Success Manager (CSM) to join their Professional Services & Sales team. This is a strategic, high-impact role focused on onboarding, platform optimization, and long-term performance support for gaming technology partners.
This position is ideal for a commercially focused professional with a strong understanding of the iGaming ecosystem and a proven track record in customer success or account management roles in iGaming.

Why Apply?

• Join a fast-growing organization at the forefront of the interactive gaming industry
• Competitive salary and performance-based bonus
• Comprehensive benefits and professional development opportunities
• Hybrid flexibility with a collaborative, impact-driven team culture

Key Responsibilities:

• Build and maintain long-term relationships across a portfolio of gaming industry stakeholders
• Lead onboarding and training for new partners, ensuring effective deployment of interactive solutions
• Provide strategic guidance on platform performance, player retention, and monetization
• Monitor player behaviour and analytics to identify engagement trends, risks, and growth opportunities
• Develop and manage tailored success plans aligned with key performance objectives
• Identify opportunities for feature adoption, service expansion, and deeper engagement
• Conduct regular business reviews to evaluate results and shape future strategy
• Collaborate with internal teams to represent partner feedback and enhance overall service delivery

Skills & Experience

• 3+ years of experience in Customer Success, Account Management, or related roles
• Strong knowledge of social casino, iGaming, or casual gaming
• Familiarity with B2B gaming environments, including online platforms and tribal or commercial casinos
• Proficiency in CRM systems and data analysis tools
• Excellent communication, relationship-building, and presentation skills
• Highly proactive, organized, and capable of managing multiple stakeholders and priorities
• Based in the New England region (Connecticut preferred), with flexibility to travel as needed to the office in Connecticut