Customer Service Executive (Swedish).

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking)

 

• Form part of an international iGaming company
• Chance to kickstart your career with growth opportunities

 

Location: Malta

Workplace: Hybrid

Your Role:

• Assist customers via live chat, email, and phone, providing timely and effective support.
• Take ownership of more complex issues, ensuring they are resolved efficiently.
• Collaborate with internal teams and external partners to resolve customer concerns.
• Process KYC verification and enhanced due diligence when necessary.
• Review and approve withdrawal requests in line with security protocols.
• Conduct daily security checks to monitor new accounts and transactions.
• Analyze customer interactions and provide feedback to improve services and self-help resources.
• Support CX initiatives by contributing insights on customer trends and system improvements.
• Handle additional tasks as required by the Customer Experience Management team.

 

What You Bring:

• Fluent Swedish (spoken and written) with strong communication skills.
• Interest in sports and casino is a plus.
• Analytical mindset and problem-solving abilities.
• Ability to work flexible shifts, including night shifts.
• Previous customer service experience is an advantage.
• Strong multitasking skills and ability to work in a fast-paced environment.

 

What’s in It for You?

• Competitive salary of €26K
• Quarterly team events and weekly company socials
• Hybrid work setup with a home-office setup allowance
• Work remotely from anywhere yearly benefit
• Wellbeing allowance
• Private health insurance with dental coverage