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We are looking for a Senior Voice AI Engineer to design and build real-time conversational voice systems that integrate seamlessly into our engagement workflows. This role focuses on low-latency, production-grade voice pipelines, combining Speech-to-Text (STT), LLM reasoning, and Text-to-Speech (TTS) into cohesive, high-quality experiences. You’ll be working on systems that need to feel natural, responsive, and human-like, operating under strict performance and reliability constraints. Key Responsibilities Design and build real-time voice AI pipelines Develop and optimize low-latency streaming systems using tools like LiveKit Implement and fine-tune Voice Activity Detection (VAD) and turn-taking logic Engineer robust prompting strategies for conversational AI (multi-turn, context-aware flows) Integrate LLMs with voice interfaces for agent-assist and autonomous interactions Optimize for latency, interruption handling, and conversational naturalness Evaluate and improve speech recognition accuracy and voice synthesis quality Work closely with product and operations to embed voice AI into player engagement workflows Ensure scalability, observability, and fault tolerance of real-time systems Required Skills / Experience 5+ years of experience in software engineering, with strong exposure to real-time or AI systems Hands-on experience with voice AI components including STT, TTS & VAD Experience with LiveKit or similar real-time communication frameworks (WebRTC, media pipelines) Strong experience with LLMs and prompt engineering for conversational systems Proficiency in Python Understanding of latency optimization and streaming architectures Experience building and deploying production-grade systems

Account Manager - Malta based (on-site) Malta based position for someone with prior iGaming account management experience Work for a fast-growing slot game provider Strong base salary + bonuses We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support. You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration. This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market. Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com

  We're looking for a Content Manager to lead and evolve our clients content function on a fixed-term maternity cover basis. This role is responsible for overseeing content strategy, managing day-to-day operations, and ensuring high-quality, high-performing output across all channels. You will act as the central point of accountability for content, working closely with marketing, product, and commercial teams to deliver impactful messaging aligned with business goals. You will be fluent ion Dutch and English and be available to go to our clients offices in Malta. If this sounds like your next opportunity please give me a call to discuss in more detail.    

Title - Senior Game Mathematician  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Game Mathematicians.  What I'm looking for: • Previous experience as a Game Mathematician in the iGaming industry.  • Strong analytical mindset and sharp attention to detail • Passion for slot games from both a developer and player perspective If interested, don't hesitate to reach out. 

My client is a well established iGaming and Gambling operator, who i am working closely with on a key hire within the high performing product team. We are looking for a product professional who is experienced with online and retail, Instant win games and Scratch cards. This is an opportunity to own this product and really drive it. This role is hybrid in London and offering a very attractive salary! If you fit the brief and your interested in a new role then you should APPLY or email - matt.chapman@pentasia.com

Overview Pentasia is proud to be partnering with a leading online sports operator to recruit a CRM Manager – Sports Promotions based in Denver. This is a senior, high impact role responsible for shaping promotional strategy and driving customer loyalty across the entire user lifecycle. Leading a dedicated Sports CRM team, you will deliver data driven promotions and best in class customer journeys within a fast paced, highly regulated environment. This position is ideal for a commercially minded CRM leader with deep experience in online sports betting, promotional mechanics, and loyalty programs, who thrives at the intersection of data, customer experience, and performance. Key Responsibilities Lead the planning, execution, and optimization of customer promotions and loyalty offers across sports products Own reporting on campaign performance and commercial impact, translating insights into action Support day to day CRM operations, ensuring projects and promotions are delivered on time and to a high standard Champion a test and learn culture, utilizing A/B testing, multivariate testing, and control groups to optimize CRM performance Define and implement localized, territory specific CRM strategies, delivering structured and scalable campaign roadmaps Ensure all CRM activity fully complies with regulatory and licensing requirements across multiple jurisdictions Partner closely with senior leadership to communicate CRM goals, results, and improvement opportunities Maintain deep knowledge of CRM platforms, CDPs, and promotional mechanics, ensuring best practice is embedded across the team Propose customer centric innovations designed to enhance engagement, retention, and lifetime value Monitor competitor activity, industry trends, and CRM best practices to keep strategies market leading Collaborate cross functionally with Marketing, Product, Data, Compliance, and Operations teams to maximize impact Leadership & Team Management Lead, motivate, and develop a high performing Sports CRM team Take ownership of day to day people management, capacity planning, and delivery standards Delegate effectively through strong organizational and prioritization skills Support team members in developing technical CRM expertise and commercial understanding Skills & Experience Required Extensive experience in CRM, promotions, or loyalty roles within the online sports betting industry Strong commercial acumen with the ability to translate raw data into actionable insights Proven experience using CRM/CDP platforms such as Optimove, XtremePush, and/or Braze Deep understanding of sports betting customer lifecycles, promotional mechanics, and loyalty frameworks Demonstrated leadership experience managing and developing teams Highly organized, adaptable, and comfortable operating in a fast moving environment Strong stakeholder management skills with experience working cross departmentally Confident decision maker with a track record of delivering projects from concept to execution Able to work under pressure, manage competing priorities, and meet tight deadlines What’s On Offer Competitive base salary ($105,000 – $130,000) Annual bonus plan Comprehensive Health & Wellness benefits 33 days PTO per year 401(k) with company match Opportunity to play a key role in shaping CRM strategy for a major sports brand

Head of Operations (Online Gaming)   Location: London (Hybrid) Salary: Circa £85k DOE   Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets.   The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets.   This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets.   Responsibilities: Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs Work closely with Regional Operations Managers to monitor and improve performance across their respective markets Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement Act as a key liaison between local teams and central functions, ensuring effective communication and execution Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow Support market entry and exit decisions by providing operational and performance insights Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) Ensure consistency in operational processes and customer experience across all markets Contribute to improving operational frameworks and efficiencies across the business Support budget awareness and contribute to commercial decision-making through performance insights Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience   Requirements: Experience in online gaming/betting Language proficiency with French preferred Experience in operations, commercial, or multi-market roles Proven ability to work in a fast-paced, dynamic environment with changing priorities Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding Experience working with data to support decision-making and performance improvement Strong stakeholder management and relationship-building skills across multiple teams and geographies Willingness and flexibility to occasionally travel across African markets when required Excellent written and spoken communication skills in English; French is a plus Experience in emerging markets or Africa is beneficial Exposure to digital/online business models   Personal Competencies: Strong operational mindset with the ability to balance execution and commercial thinking Comfortable working in a fast-paced, evolving, and sometimes unstructured environment Ability to build and maintain strong relationships across distributed teams Adaptable and flexible, with a proactive and problem-solving approach Strong organisational and prioritisation skills Effective communicator with the ability to influence and align stakeholders High level of emotional intelligence and teamwork Ability to manage ambiguity and respond effectively to changing business needs Results-oriented with a focus on continuous improvement Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Client Accounting Team Leader My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team. The Team Leader will manage a client portfolio while supervising and supporting junior accountants within the Client Accounting team. Key Responsibilities: Manage and review client accounts, management accounts, VAT returns, and financial statements Oversee audit processes and ensure all statutory deadlines are met Review work completed by others and assist with technical accounting queries Hold regular team meetings and monitor workload and progress Liaise with management, auditors, and other departments Ensure high-quality service delivery and compliance with regulations Support training, performance reviews, and best practices within the team Contribute to client meetings and assist in securing new business Requirements: Fully qualified accountant At least 2 years’ senior experience in client accounting Strong knowledge of accounting principles and VAT Proficient in Excel, Word, Outlook, and SAGE Strong communication, organisation, and problem-solving skills Able to manage multiple priorities and work independently and in a team Detail-oriented, responsible, and professional with confidential data What's in it for you ? Attractive salary Performance bonus Health Insurance Free Parking Study leave On the job training and more !!

Senior Customer Support Specialist (Dutch Speaking) Location: Malta (Hybrid) Salary: Up to €30K + Bonus + Relocation Package About the Role Join a fast-growing international iGaming company as a Senior Customer Support Specialist, where you’ll play a key role in delivering excellent player experiences while supporting team performance. This is a great opportunity to step into a senior, leadership-track position with real impact. Responsibilities Provide high-quality support via live chat, email, and phone Handle complex queries and manage escalations efficiently Review KYC documents and process withdrawals in line with compliance Support fraud detection and account monitoring activities Act as a senior team member during busy or critical periods Assist with onboarding, coaching, and knowledge sharing Support Team Leads in tracking KPIs (CSAT, response times, ticket volumes) Collaborate with product, payments, and compliance teams Take ownership of specific markets, features, or workflows What We’re Looking For 2+ years’ experience in customer support within iGaming or a similar environment Good understanding of KYC, payments, and fraud/risk processes Fluent in Dutch and English Strong communication skills and a proactive, team-oriented mindset Ability to multitask and perform under pressure Comfortable working shifts, including nights Interest in sports or casino products is a plus Interest in tools/AI to improve efficiency is an advantage What’s On Offer Salary up to €30K + bonus Relocation package to Malta Hybrid working + home office allowance Work remotely abroad benefit Private health insurance (including dental) Wellbeing allowance Regular team events and company socials

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.