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Job Responsibilities: Implement AI applications according to requirements, including large model calls, API development, and data processing. Build an enterprise knowledge base (data cleaning, embedding, vector retrieval). Use vector databases (Milvus/Qdrant/FAISS, etc.) to complete indexing, retrieval, and debugging. Write scripts, DAG processes, MCP tool plugins, and perform other basic engineering work. Job Requirements: Proficient in Python with basic backend development skills. Experience using at least one large model API; RAG/knowledge base experience is preferred. Familiar with either a vector library or an Agent framework. Experience in AI application implementation or a strong interest in large models; strong hands-on skills. Basic knowledge of algorithms and NLP/ML. Experience Requirements: 3+ years of experience in AI-related fields; mathematics, computer science, or related majors preferred. Has practical experience in implementing large-scale enterprise-level models.

About the Role A growing B2C iGaming company on Malta is on the lookout for a Finance Executive to join the team. You’ll assist with PSP reconciliations, cash flow monitoring, and banking relationships, while still getting hands-on with day-to-day accounting operations and supporting the Head of Finance. What You’ll Do Perform PSP reconciliations  Support day-to-day accounting and payment flows Contribute to month-end management accounts Contribute to the monitoring of company cashflow, Assist with external audits and provide required reports, as required What they're Looking For B2C gaming industry experience Experience with PSP reconciliations A qualified accountant (or in the final stages) What's in it for you ? Hybrid work culture for flexibility and in-office collaboration Diverse and inclusive teams Health insurance and gym access Monthly commute allowance of 100 EUR A day off for volunteer work

A leading B2B provider is redefining service excellence and delivering high-quality experiences to millions of users worldwide. With a workforce of more than 10,000 skilled professionals, the company continues to expand its global footprint, operating from hubs across Europe, Asia, North America, and the Middle East. The team is committed to creating meaningful growth opportunities, investing in talent at every level, and building strong partnerships that support long-term success. Collaboration, ambition, and a shared drive for innovation sit at the heart of the culture, as employees work together to shape the future of the industry. Role: As the Content Manager – Social & Community, you will serve as the central voice of the brand across digital channels. You’ll be responsible for developing and executing a cohesive content strategy for both B2B and B2C audiences, shaping the brand’s online presence through creative storytelling, data-driven insights, and active community engagement. This role suits someone who combines strategic thinking with hands-on creativity and thrives in dynamic, fast-paced environments. Responsibilities: Develop and deliver a comprehensive social and community content strategy aligned with brand goals and audience needs. Create engaging, high-quality content—including posts, short-form videos, graphics, and multimedia assets—tailored to individual platforms. Oversee the content calendar, ensuring consistent, timely, and on-brand output. Build, maintain, and moderate active online communities by responding to messages, fostering conversations, and driving positive engagement. Monitor social channels and forums to track sentiment, identify trends, and gather insights about the brand, industry developments, and competitors. Plan and execute social media campaigns, promotions, and initiatives designed to grow reach, strengthen engagement, and build brand loyalty. Analyse performance metrics using various social and analytics tools, providing clear reports and recommendations to optimise future strategies. Manage the company’s social media platforms and tools, ensuring smooth operation, proper access, and effective communication with platform providers. Stay up to date with emerging social trends, technologies, and best practices to continually elevate the brand’s online presence. Collaborate with marketing, creative, and cross-functional teams to maintain cohesive messaging across all channels. Experience: Proven experience in content management, social media strategy, or community management. Strong understanding of major social platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) and their best practices. Excellent written and verbal communication skills, with strong attention to detail and creative thinking. Proficiency with social media tools and analytics platforms (e.g., Sprinklr, Hootsuite, Sprout Social, Buffer, Google Analytics) Experience with design, video editing, or multimedia tools is an advantage. A passion for community-building, audience engagement, and elevating brand advocacy. Solid analytical and reporting skills, with the ability to translate data into actionable insights. A collaborative mindset and strong interpersonal skills for working effectively across teams.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Customer Service – Swedish Speaking Pentasia is actively looking for Customer Service Swedish Speaking The Company: Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment. If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit. Responsibilities: Support customers via calls, live chat, and email Manage and resolve more complex customer queries Approve withdrawals and process KYC documentation Perform security checks to safeguard customers and the business Follow internal processes, shift schedules, and quality standards Handle relevant ad hoc tasks as required Required Qualifications: Fluent Swedish, written and spoken (additional Nordic languages are a plus) Strong multitasking and problem-solving abilities Comfortable working shifts, including occasional night shifts Interest in using AI tools for workflow efficiency Customer service experience is an advantage Benefits and Offer: Annual salary: €26,000 Bonus scheme Hybrid working model One-time home office setup allowance Working remotely from abroad policy Private health insurance and well-being allowance

Customer Service Agent (Finnish-Speaking) – Malta   We’re looking for a friendly and proactive Finnish speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.   Location: Malta (Hybrid) Salary: €26,000 per year + bonus   What We’re Looking For Fluent Finnish (spoken and written) Strong multitasking and problem-solving skills Comfortable working shifts, including some nights Interest in using AI tools to boost efficiency Customer service experience is a plus   Your Daily Tasks Assist customers via phone, chat, and email Handle complex cases independently Approve withdrawals and process KYC documents Perform security checks Support with additional tasks when needed   What We Offer Hybrid work setup One-time home office setup bonus Remote work from abroad policy Private health insurance and wellbeing allowance

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

Location: Helsinki, Finland Work model: Fully onsite Role Summary We are looking for a dynamic and market-driven Campaign & Market Activation Specialist with a genuine passion for sports betting and Finnish sports culture. You naturally follow both major and minor sports events and have an intuitive understanding of what resonates with Finnish players. While sports is your primary area of passion, you are fully comfortable working across all product verticals, including casino and live casino, and enjoy the variety of a broad product mix. Your strength lies in identifying the right cultural moments, understanding local humour and communication style, and turning these insights into impactful campaign ideas. This role is hands-on, fast-moving and central to our local activation in Finland. Key Responsibilities Plan, create and execute campaigns for sports betting, casino and live casino. Identify relevant sports and cultural moments that appeal to Finnish players. Monitor competitor activity and react quickly to market changes. Develop campaign ideas and collaborate with the Operations Specialist for execution. Leverage Finnish sports culture, humour and tone of voice in market activation. Build and maintain a local network to gather insights and opportunities. Align activities with CRM, Product, Central Marketing and Analytics teams. Track campaign performance and adjust based on insights and business needs.   Candidate Profile Strong passion for sports betting, experience in iGaming and Finnish sports culture. Native-level Finnish speaker with excellent cultural understanding. Comfortable working across sports, casino and live casino products. Natural networker: social, proactive, curious and well-connected (or eager to build connections). Experience in iGaming, sportsbook, CRM, marketing or trading is valuable, but attitude, curiosity and execution speed matter most. Creative thinker with strong market intuition. Confident working with digital tools, campaign systems and multi-channel activation. Able to balance planning with fast reactions to real-time events.   What We Offer A key role in shaping our presence in Finland ahead of regulation. High autonomy and impact on market activation. Collaboration with experienced teams in multiple markets.   Apply Now or email me at: chrysavgi.patera@pentasia.com if you are a native speaker in Finnish, have been working as a Campaign & Market Activation specialist in the iGaming industry and have been focusing on the Finnish market.

  Location: Helsinki, Finland Work model: Fully onsite Role Summary We are seeking a structured, detail-oriented Content & Campaign Operations Specialist who enjoys working with digital tools, systems, content workflows and campaign execution. You will manage the operational side of marketing for the Finnish market, publishing content, setting up promotions, distributing SEO articles, delivering customer communication and supporting organic social media output. This role is the operational backbone of the Finnish marketing team. It works closely with the Campaign & Market Activation Specialist to ensure that ideas, campaigns and content are executed accurately and efficiently across all channels. Key Responsibilities Set up and manage promotions in internal tools (bonus systems, CMS, campaign platforms). Publish and maintain content on websites, blogs, landing pages and customer-facing areas. Coordinate and distribute SEO articles and long-form content. Create and deliver customer communication via email, SMS and on-site messaging. Support and update organic social media channels with localised content, ensuring consistent tone and messaging. Ensure all content is correctly localised, compliant and aligned with brand guidelines. Support campaign preparation with assets, translations, testing and QA. Collaborate with central marketing, CRM and product teams on planning and execution. Track and review published materials to guarantee accuracy and performance. Provide coverage for campaign operations across product verticals when needed.   Candidate Profile Experience in the iGaming industry (casino, betting, CRM, CMS, bonus operations or similar). Strong ability to handle multiple digital tools, content platforms and operational workflows Comfortable supporting organic social media publishing and understanding how different channels work. Highly organised, detail-oriented and reliable — delivering clean and accurate output. Comfortable working across CMS, bonus setup, email/SMS creation and content tasks. Native-level Finnish speaker with excellent written communication skills. Positive, solution-oriented and collaborative. Able to manage multiple stakeholders across different markets.   What We Offer A central role in building the operational foundation of our Finnish marketing efforts. Clear ownership of execution, systems, content delivery and organic social support. Strong support from experienced HQ teams. Apply Now or email me at: chrysavgi.patera@pentasia.com if you are a native speaker in Finnish, have been working as a Content & Campaign Operations specialist in the iGaming industry and have been focusing on the Finnish market.

Overview:  Pentasia have partnered with a global iGaming organisation in their search for a Senior Internal Communications Manager. In this role, you’ll lead a global internal communications strategy, using compelling storytelling to bring culture and people initiatives to life. Working with HR, leadership and regional teams, you’ll shape key messaging, manage sensitive communications and deliver campaigns that boost engagement and cultural alignment.    What You Will be Doing:  Strategic HR Communications  Develop and lead a global internal communications strategy aligned with our business goals.  Serve as the primary internal comms partner to Marketing, HR and Operations, supporting messaging around business and HR messages, such as employee experience, engagement, change, L&D, recognition.  Manage communications around sensitive or complex people-related topics such as organizational change, policy updates, and leadership announcements.  Employee Engagement & Culture  Design and deliver campaigns that build understanding of and alignment with our culture, values, and ways of working.  Support the rollout and communication of engagement surveys, people policies, and employee programs.  Collaborate on initiatives that celebrate employee milestones, community building, and inclusion.  Content Creation & Storytelling  Develop high-impact content across a variety of formats (email, video, intranet, live events, newsletters) with a strong, consistent tone of voice.  Amplify success stories, employee spotlights, and leadership messaging that reinforce our values.  Channels & Tools  Own and optimize internal communications platforms, making recommendations on the best tools for the business.  Ensure our digital channels are user-friendly, dynamic, and support our culture and ways of working.  Global Communication with Local Adaptability  Ensure consistent, values-led messaging across regions while adapting for cultural and operational differences.  Work closely with local People and Comms leads to align communications and maintain a unified voice.  Measurement & Feedback  Track engagement and effectiveness of internal communications; report on insights and continuously improve based on employee feedback.  Build feedback loops to ensure our communications are responsive, relevant, and employee-informed.    What We Need From You:  8–10+ years of internal communications experience, with a strong focus on HR/people communications.  Experience in a global organization with a geographically and culturally diverse workforce.  Proven ability to deliver communication strategies that support employee engagement and cultural alignment.  Excellent writing, editing, and storytelling skills; able to craft compelling content for all levels of the organization.  Strong stakeholder management and the ability to influence across all levels.   Comfortable handling sensitive topics and managing communications in times of change.  Experience in high-growth or regulated industries (e.g., fintech, gaming, tech).    Intimate knowledge of internal communications tools and employee engagement platforms.    If you or someone in your network would be interested in the opportunity, please reach out to me for more information! bryan.enriquez@pentasia.com