We're the commercial platform helping Gaming companies build capability and make better decisions - and for 25 years, the leading recruitment consultancy in Gaming, having placed over 14,000 candidates in casino and sports betting jobs worldwide.
? Senior Cybersecurity Engineer | Dubai, UAE
I’m hiring for an exciting Senior Cybersecurity Engineer opportunity with a growing PCI DSS Level 1 payment-orchestration platform based in Dubai.
This is a great opportunity for a senior security professional who wants to take real ownership, work in a fast-moving fintech environment, and help strengthen the security function across payment platforms, infrastructure, endpoint, email, network and web-facing systems.
You’ll be involved in incident response, detection engineering, MDR/SOC escalations, SIEM/XDR, EDR, WAF, DDoS, email security, DLP, SASE/VPN and PCI DSS security controls.
What’s on offer:
? Competitive salary package
? Medical insurance from day 1
? Training and development support
? Modern office environment with daily snacks, drinks and refreshments
? Multinational and collaborative team culture
? Regular team-building events and company activities
? Employee recognition programme with monthly perks
? A chance to join a growing fintech/payment business in Dubai
What we’re looking for:
? Currently based in the UAE
? Comfortable working onsite from the Dubai office
? 7+ years of hands-on security operations / cybersecurity experience
? Fluent English communication skills
? Experience using AI tools to support day-to-day work
? Strong experience across incident response, SIEM/XDR, EDR, MDR/SOC, WAF, DDoS, VPN/SASE, email security or DLP
? PCI DSS, fintech, payments or payment-gateway experience would be a strong plus
Please get in touch if this sounds like you, or feel free to share with someone in your network who could be a good fit.
Title: Senior Affiliate Manager - Finland
Location: Sliema, Malta (Hybrid: 2 Days WFH)
Salary: Between €50,000 - €75,000 (Depending on Experience)
Pentasia are supporting a dynamic iGaming organisation in their search for a Senior Affiliate Manager - Finland to join their Malta office. A successful candidate will drive growth in the Finnish market by independently acquiring and managing affiliate partnerships, optimising performance, and increasing revenue across both new and existing affiliates.
Key Responsibilities
Acquire and build strong relationships with new affiliates while managing an existing portfolio with a focus on performance optimisation
Continuously develop existing affiliate deals through innovation and new commercial structures
Work closely with underperforming affiliates to maximise revenue and profitability, improve payback timelines, and scale acquisition through key partner relationships
Ensure KPIs, traffic, and revenue targets are met or exceeded
Build and maintain strong relationships with key affiliates to maximise long-term partnerships
Manage multiple affiliate accounts while analysing data to drive continuous performance improvement
Manage affiliate platform CRM, commission structures, and budget allocation
Experience / Requirements
Proven experience in affiliate marketing, with a strong focus on new customer growth in a specific regional market
Demonstrated success managing and executing multi-channel affiliate campaigns
Strong analytical mindset with the ability to interpret data and make informed decisions
Excellent communication and relationship-building skills
Experience with Income Access, GA4, Ahrefs, Microsoft Business Suite, and Jira is a plus
Preferred skills
Experience with HTML and CSS for landing pages and promotional materials
Experienced user of Microsoft Excel and BI tools to independently find, extract, and analyse data
Strong understanding of pre-regulated or evolving market dynamics
Minimum 3 years’ experience in affiliate marketing with a successful track record in managing and optimising affiliate portfolios
What they offer
Flexibility: Hybrid working model to support work-life balance
Inspiring Workspace: Modern office environment with collaborative working spaces
Well-being Focus: Access to employee well-being programmes
Rewards: Employee referral bonus scheme
Fitness: Discounted gym membership
Health & Wellness: Private health insurance, dental cover, and wellness support
Vibrant Culture: Regular team and company events
For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com
Senior Legal Counsel
? Malta or Gibraltar | Hybrid | Full-time
A leading iGaming company on Malta is looking for a Senior Legal Counsel with expertise in Employment and Privacy Law.
Key Responsibilities
Advise on employment and privacy matters.
Draft and review employment and privacy documentation.
Conduct legal research and assess legal risks.
Liaise with external counsel and regulatory authorities.
What You'll Bring
Strong experience in Employment and Privacy Law.
Proven leadership skills.
Multi-jurisdictional experience is an advantage.
What's on Offer
Private health, life & travel insurance.
Gym membership.
Weekly office breakfast & lunch.
Hybrid working.
Genuine career progression.
24 days annual leave.
Sales Manager - Europe
A fast-growing iGaming technology platform provider is expanding into Europe and wants a Sales Manager to lead that push.
They build turnkey and white-label platforms across casino, sportsbook, sweepstakes and prediction markets, and already have a solid client base across the US, UK and Europe.
This is a hunter role and it's fully remote. You'll run the full sales cycle across European markets - finding operators, aggregators and partners, building the relationships and closing the deals. You'll also work closely with leadership on regional strategy, so it's a good fit if you want a direct line to the people making decisions rather than another seat in a big sales team.
It's remote and you'll be running your own patch, so you need to be someone who can genuinely manage themselves - set your own priorities, stay on top of your pipeline and keep deals moving without anyone chasing you.
What you'll be doing;
Selling B2B iGaming platform technology across Europe
Finding and winning new operators, aggregators and strategic partners
Owning deals end to end, from first conversation to signed contract
Shaping the regional sales strategy and hitting revenue targets
Keeping a clean pipeline and honest forecasts
Representing the business at the major industry events
What you'll need;
3+ years in iGaming sales or BD
A real understanding of B2B platform sales (casino and sportsbook)
A live network of European operators, aggregators and stakeholders
A track record of closing high-value deals
The discipline to manage yourself in a remote, fast-moving business
What's on offer;
Fully remote working, a competitive base with performance incentives, a genuine say in how the European expansion plays out, and the kind of visibility you only really get in a company that's scaling.
Global Key Account Manager | iGaming | Casino Content Supplier | Malta
A leading international B2B casino content supplier is looking for a Global Key Account Manager to join its growing commercial team in Malta. This is an exciting opportunity to work with a diverse portfolio of casino products, partnering with some of the industry's leading operators while playing a key role in driving revenue growth and market visibility on a global scale.
In this role, you'll take ownership of a portfolio of strategic operator accounts, focusing on building strong, long-term relationships and identifying opportunities to grow commercial performance. You'll work closely with partners to develop promotional campaigns, marketing initiatives, and launch strategies, ensuring products receive maximum exposure and secure prime lobby positioning. Acting as a trusted commercial partner, you'll collaborate with internal marketing, product, and operations teams to deliver exceptional account performance and maximise the value of every partnership.
The ideal candidate will be a proactive, commercially driven account management professional with experience within the iGaming industry. You'll have a proven track record of growing accounts, influencing stakeholders, and delivering successful promotional and marketing initiatives. Strong relationship-building skills, a consultative approach, and the ability to thrive in a fast-paced international environment are essential. This role offers significant international travel and the opportunity to represent the business at key industry events around the world.
In return, you'll receive a competitive salary, excellent career development opportunities, and the chance to join an ambitious and highly respected supplier with a strong global footprint and exciting growth plans.
Does this sound like you or someone you know? Reach out for more information.
Business Development Manager – iGaming | Gibraltar
New Business focused
Fast growing Casino Games provider
Hybrid role/ based in Gibraltar
Competitive base + commission structure
This company is one of the fastest growing Casino Games providers, with over 700 partners and with offices around the globe. They are looking for a Business Development Manager to help them continue to expand their presence in the market and acquire new partners.
Based in Gibraltar, this role reports into the Head of Sales of the business unit. It will focus on bringing in new business. Some of your time will be client facing where you will be expected to have interactions with both operators & aggregators at conferences around the world.
To be successful in the role you will need to have had sales management experience gained in the iGaming sector. You will have solid networks and possess communication, relationship building, persuasiveness, negotiation skills and be energetic.
Interested? Next steps…
If this role is of interest, please contact me for an initial discussion at guy.derham@pentasia.com
Customer Support Manager — São Paulo, Brazil
We are hiring a Customer Support Manager to join a fast-growing international iGaming company expanding its operations in Brazil.
This role will lead and oversee the Customer Support function, ensuring an excellent customer experience while driving team performance, operational efficiency, and continuous improvement across the support operation.
Key Responsibilities
Manage the day-to-day Customer Support operation.
Lead, coach, and develop frontline Customer Support teams.
Oversee customer escalations involving payments, account issues, KYC verification, bonuses, and platform-related concerns.
Monitor team KPIs, service quality, productivity, response times, and overall operational performance.
Establish and maintain high standards for customer service and support quality.
Develop and continuously improve Customer Support processes, SOPs, workflows, and operational procedures.
Identify opportunities to improve efficiency, customer satisfaction, and team performance.
Work closely with Product, CRM, Payments, Compliance, and Tech teams to resolve customer issues and improve the overall customer journey.
Support workforce planning, team structure, and operational scaling as the business grows.
Provide regular performance updates and operational insights to senior leadership.
Requirements
5+ years of experience in Customer Support, Customer Operations, or a related area.
At least 2 years of people management experience.
Strong experience managing customer-facing teams and high-volume support operations.
Experience handling complex customer escalations and operational issues.
Strong understanding of Customer Support KPIs, SLAs, productivity, and service quality.
Strong analytical, organizational, and problem-solving skills.
Experience working in fast-paced and rapidly growing environments.
Professional English communication skills.
Nice to Have
Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms.
Experience with CRM, ticketing, and Customer Support management systems.
Experience building, restructuring, or scaling Customer Support teams.
Experience working in international or multicultural environments.
Familiarity with customer experience and service improvement initiatives.
What We're Looking For
A hands-on and people-focused leader who can balance customer experience with operational performance.
A strong executor who is comfortable working in a fast-paced environment.
Someone who is calm under pressure and confident handling complex customer situations.
A data-driven and proactive manager with strong attention to detail.
An excellent communicator who can collaborate effectively with both local teams and international stakeholders.
The Opportunity
This is an excellent opportunity to join an international company during a key growth phase and play an important role in building, managing, and scaling the Customer Support operation in Brazil.
Customer Service Agent (Swedish, Dutch, Finnish, Norwegian Speaking) – Malta
We’re looking for a friendly and proactive Swedish, Dutch, Finnish, Norwegian speaker to join our customer service team in Malta. In this role, you’ll support online gaming customers through calls, chat, and email—helping with account questions, payments, security checks, and general problem-solving. Every day is different, and you’ll quickly become an expert in our products.
Location: Malta (Hybrid)
Salary: €26,000 per year + bonus
What We’re Looking For
Fluent Swedish, or Dutch, or Finnish, or Norwegian (spoken and written)
Strong multitasking and problem-solving skills
Comfortable working shifts, including some nights
Interest in using AI tools to boost efficiency
Customer service experience is a plus
Your Daily Tasks
Assist customers via phone, chat, and email
Handle complex cases independently
Approve withdrawals and process KYC documents
Perform security checks
Support with additional tasks when needed
What We Offer
Hybrid work setup
Home office setup bonus
Remote work from abroad policy
Private health insurance and wellbeing allowance
Account Manager - Malta based (on-site)
Malta based position for someone with prior iGaming account management experience
Work for a fast-growing slot game provider
Strong base salary + bonuses
We are looking for an Account Manager to nurture and grow strong client relationships across European markets within the iGaming industry. In this role, you will act as the key point of contact for partners, maintaining regular communication, strengthening long-term relationships, and ensuring clients receive a high level of service and support.
You will work closely with internal teams to coordinate the successful delivery of products and services, while developing a deep understanding of each client’s business needs. By gathering feedback, monitoring satisfaction levels, and resolving issues quickly, you will play a vital role in ensuring partners maximise value from the collaboration.
This role also carries a strong commercial focus, identifying opportunities to grow accounts through cross-selling and upselling. Experience working with game developers or operators in the iGaming space would be a strong advantage, particularly with exposure to partners across the European market.
Does this sound like you or someone you know? Reach out to guy.derham@pentasia.com