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The Company:  This opportunity is with a full-service digital marketing agency focused exclusively on the online gaming, sports betting, and casino industry, offering expert user acquisition, CRM, and creative services to help brands grow and compete globally. About the Role:  In this role, you will be responsible for developing and implementing effective CRM strategies to increase customer loyalty, retention, and revenue growth for the company's growing portfolio of clients. Key Responsibilities: Manage execution of email, push and in app messaging campaigns and partnering with internal and external stakeholders to ensure our clients objectives are met. Manage campaigns end-to-end, including targeting, segmentation, set-up, testing, execution, fulfillment, reporting and optimization. Create and manage personalized modules and campaign automations. Create and manage promotions for clients. Analyze campaign performance to provide actionable recommendations and deliver continuous improvements to CRM marketing programs. Manage relationships with CRM software vendors and ensure the effective use of CRM tools and technologies. Stay current on industry best practices and trends, and leverage this knowledge to inform the strategy. Qualifications: A hunger to be a continuous learner and getting things done in the digital gaming space Creative problem-solving acumen, as well as analytical rigor to verify or invalidate assumptions Hands-on experience with major CRM systems, ESP’s and Push providers like Optimove, Braze, Bloomreach, etc.  Familiarity with online gaming and sports

The Company:  This opportunity is with a full-service digital marketing agency focused exclusively on the online gaming, sports betting, and casino industry, offering expert user acquisition, CRM, and creative services to help brands grow and compete globally. About the Role:  As a CRM Coordinator, you will focus on the retention of users for the company's growing portfolio of clients while leveraging all communication methods. You will help support the creation and execution of all campaigns across email, mobile and onsite channels. You will be exposed to the company's campaign and customer strategy across multiple online Casino and Sportsbook clients. Key Responsibilities: Support the execution of a wide variety of CRM campaigns from planning to final deployment including but not limited to email, push, in-app communications Become proficient with our campaign execution platforms including CRM platforms and our client’s backend. Liaise with the creative team, project stakeholders, and agency partners to ensure that all campaign assets are available and ready for deployment on time Help coordinate the maintenance of onsite assets, including promotional assets & landing pages Assist with fulfillment of promotions and offers as needed Qualifications: Strong project management, organizational skills, and attention to detail Experience with copywriting and email marketing A hunger to be a continuous learner and getting things done in the digital gaming space Hands-on experience with major CRM systems, ESP’s and Push providers like Optimove, Braze, Bloomreach, etc. Familiarity with online gaming and sports is a major advantage Ability to work in a fast-paced environment

The Company: This opportunity is with a top 10 online casino operator by revenue in New Jersey. They operate in a highly regulated iGaming environment and is focused on delivering highly personalized, data-driven player experiences. This success has fueled continued growth and expansion plans to launch in new regulated markets. About the Role: As a Senior BI Analyst you will own the full analytics lifecycle — from raw data in the datalake to executive-ready insights. This is a hands-on role for someone who is equally comfortable querying large datasets in AWS, working within a modern data warehouse, and building Tableau dashboards that are actively used to run the business. You will work closely with the senior leaders and Product, Marketing, Finance, Risk, and Compliance teams to turn complex datasets into actionable insight that directly impacts profitability, customer outcomes, and regulatory confidence. Key Responsibilities: Data Understanding & Sourcing Develop deep understanding of our client's data ecosystem, including transactional, customer, marketing, product, bonus, and risk data Work hands-on with the AWS-based Data Lake and modern Data Warehouse Source, join, and transform data from multiple live and batch data sources Validate data integrity and ensure analytical accuracy across platforms Data Manipulation & Analysis Write efficient SQL to extract, aggregate, and analyze large datasets Build and maintain analytical datasets optimized for reporting and real-time decision-making Perform exploratory analysis to identify trends, anomalies, and opportunities Partner with stakeholders to frame the right analytical questions Reporting & Visualization Design, build, and maintain Tableau dashboards used for live and near real-time business steering Translate complex metrics into clear, decision-oriented visualizations Own core performance dashboards (revenue, unit economics, bonuses, player behavior, risk exposure) Business Partnership Act as a thought partner to senior stakeholders, not just a report builder Proactively surface insights, risks, and opportunities Support forecasting, budgeting, and strategic planning with data-backed analysis Data Quality & Governance Establish consistent metric definitions and documentation Support auditability and regulatory requirements through transparent data logic Qualifications: 5+ years of experience in BI, analytics, or data analysis role Strong SQL skills and experience working with large, complex datasets Hands-on experience with AWS data environments and modern data warehouse architectures Advanced experience with Tableau Strong understanding of data modeling, metric design, and analytical best practices Ability to communicate insights clearly to technical and non-technical audiences Experience in iGaming, gaming, fintech, or other regulated industries Experience with event-level data and real-time or near real-time analytics Exposure to predictive modeling, LTV analysis, or ML-adjacent workflows Comfortable operating in a fast-moving, high-accountability environment  

About the Role Our client is looking for a highly skilled Customer Service Manager to lead and elevate their 24/7 Customer Support Center. This position is responsible for overseeing daily operations, managing a large team, optimizing processes, and ensuring an exceptional player experience across multiple iGaming products. This is a strategic and hands-on leadership role within a rapidly growing global company.  Key Responsibilities Leadership & Team Oversight Manage, mentor, and develop a team of 100+ Customer Service Clerks and Supervisors. Conduct individual and group coaching sessions to drive quality and productivity. Oversee recruitment, onboarding, performance evaluations, and talent development. Operational Management Build and refine workflows, scripts, SLAs, and escalation procedures. Handle workforce planning to ensure efficient 24/7 operational coverage. Ensure adherence to company policies, responsible gaming practices, and service standards. Performance & Reporting Track and analyze KPIs such as CSAT, FRT, NPS, handling time, and QA scores. Produce regular reports with insights for operational improvements. Collaborate with product and operations teams to enhance systems and support tools. Cross-Functional Collaboration Work closely with Payments, KYC/AML, Marketing, Affiliates, Tech Support, and VIP teams. Assist with new product launches, promotions, and system implementations. Continuous Improvement Identify process improvement opportunities and automation initiatives. Monitor industry trends and competitor benchmarks to improve CS operations. Promote a culture of operational excellence and innovation. Requirements 5+ years managing Customer Service teams (online or e-commerce). Mandatory iGaming experience (casino, sportsbook, lottery). Proven ability to lead large teams in high-demand environments. Experience with omnichannel tools (Zendesk, Intercom, LiveChat). Knowledge of CRM systems, back-office platforms, and KYC/AML processes. Strong analytical and KPI management skills. Excellent communication skills in English. Willingness and ability to relocate to Costa Rica. Preferred Qualifications Bachelor’s Degree in Business Management or related field. Experience with remote team management. Strong background in process optimization and customer experience strategy. High numerical proficiency and data-driven decision-making skills. What’s in It for You? Full relocation opportunity to a global iGaming hub. Strategic leadership role with high impact on customer experience. Work in a dynamic and fast-growing environment with strong career progression.

My client, a multi-award-winning provider of marketing and sports data services is seeking an experienced and forward-thinking IT Manager to lead global IT operations. This role will oversee system administration, Corporate IT, and SaaS management across all regions, ensuring the technology ecosystem supports a high-performing, hybrid & remote workforce. The successful candidate will play a pivotal role in enhancing the digital workplace by aligning systems, workflows, and integrations that drive efficiency and connectivity. You’ll also leverage AI-driven automation to improve tool interoperability, employee experience, and operational productivity, all while maintaining robust security and reliability. As a key partner to the Project Management Office (PMO) and Cyber Security teams, you will help deliver strategic initiatives and ensure the IT environment scales with the business. Responsibilities: Oversee global system administration, ensuring uptime, performance, and compliance across all IT environments. Manage and optimise SaaS subscriptions, including budgeting, forecasting, and vendor relationship management. Drive systems integration and implement AI-powered automation to improve tool connectivity, reduce manual effort, and enhance efficiency. Lead improvements to the digital workplace, ensuring seamless collaboration and alignment of systems across teams. Oversee Corporate IT across global offices, maintaining secure, reliable, and scalable systems. Partner with Cyber Security to ensure adherence to best practices, risk mitigation, and compliance requirements. Collaborate with the Project Management Office (PMO) to support and deliver group-wide technology projects. Develop and enforce IT standards, processes, and policies to maintain operational consistency and excellence. Identify and evaluate emerging technologies that support business growth and digital transformation. Requirements Bachelor’s degree in Information Technology, Computer Science, or a related field. 5+ years of progressive experience in IT management, system administration, or infrastructure leadership in a global organisation. Must have experience with both windows & macOS experience. Must have Azure cloud experience.  Proven experience managing SaaS portfolios, systems integrations, and IT budgets. Strong track record of implementing AI automation and integration solutions that enhance workflow efficiency. Experience leading IT operations in a remote-first or hybrid environment. Solid understanding of IT infrastructure, networking, and cybersecurity principles. Demonstrated ability to partner cross-functionally with business, PMO, and Cyber Security teams. Excellent communication, leadership, and problem-solving skills. Perks & Benefits Comprehensive private Healthcare Insurance Flexible work environment and home office available Home office allowance Gym & Leisure Allowance All the hardware and software you need to be successful Regular company events and social outings, activities, Spot Awards and a Monthly Social Club Access to courses for Personal and Career Development Company Paid Volunteer Day