We're a global people business - the leading recruitment consultancy in iGaming, having placed over 10,000 candidates in casino and sports betting jobs worldwide.
Job Description
Title: Head of Affilaites
Location: Sliema (Hybrid: 2 days WFH)
Salary: Flexible (Depending on Experience)
Pentasia are supporting a dynamic and innovative organisation within the iGaming industry. In this role, you will lead and grow the affiliate marketing function, expanding a global partner network and driving high-quality traffic across multiple brands. They’ll set and execute affiliate strategy, working closely with internal teams to improve performance and acquisition results.
At a senior level, they’re expected to make an immediate impact, using their industry expertise and network to deliver strong ROI, especially in competitive and regulated markets, while taking a hands-on, results-driven approach.
Key Responsibilities
Lead, mentor, and develop a high-performing affiliate team
Expand and strengthen the affiliate network by recruiting high-quality partners
Drive traffic growth and maximise acquisition performance across all brands
Build and nurture long-term affiliate relationships to deliver consistent revenue growth
Negotiate bespoke commercial agreements to unlock incremental opportunities
Oversee initiatives to improve conversion, retention, and overall performance
Monitor, analyse, and report on affiliate activity to ensure strong ROI
Collaborate with internal teams to create high-converting marketing assets
Ensure all affiliate activities comply with relevant regulations and best practices
Plan and execute promotional campaigns and incentive programmes
Produce regular affiliate communications, including newsletters and updates
Represent the company at industry events and networking opportunities
Act as the primary point of contact for affiliates
Provide regular performance reporting against targets and strategic goals
Requirements
Proven experience in a senior affiliate marketing role within the online gaming sector
Strong expertise in global online marketing and acquisition channels
Demonstrated success in negotiation, partnership development, and revenue growth
Established network within the affiliate marketing space
Experience operating in multiple licensing environments
Track record of marketing to high-barrier markets
Strong commercial awareness and data-driven decision-making skills
Ability to work independently and cross-functionally
Comfortable in a fast-paced, performance-driven environment
Proactive, hands-on approach
Excellent written and verbal communication skills in English
What we offer
Modern office environment with collaborative workspace
Well-being support programmes
Employee referral incentives
Fitness and wellness benefits
Private health and dental insurance
Regular team and company social events
Hybrid working model to support work-life balance
For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com
A successful iGaming business is looking to hire within it's Technical Compliance Team.
This is a full time position working on a hybrid basis in great offices on Malta.
The role of Technical Compliance Officer will be responsible for;
Hold the Internal Audit Key Function for the Group’s MGA licences
Coordinate, process, and monitor certification/audit licence obligations for established and new regulated i-gaming markets
Conduct routine and surprise internal audits of gaming operations to ensure adherence to online gaming laws and regulations and present findings to the audit and risk committee, ensuring transparency without direct involvement in implementing corrective actions
Communicate effectively and develop strong relationships with regulatory authorities, internal and external auditors
Work closely and collaboratively with other key stakeholders internally and externally in the regulatory landscape
Stay up to date with regulatory development and best practice in compliance control within and outside of the company
Identify, document, and increase efficiencies of business processes to align with compliance requirements and comply with regulations in relevant jurisdictions
Maintain knowledge and assist in keeping an up-to-date and accurate library/database of regulatory standards and licenses
Support regulatory audits and gap analysis sessions and provide management with detailed reports on findings
Any other ad-hoc duties that may be required
Expertise Required;
Specific work experience in one or both of the following: Internal/External Auditor and/or Compliance role
Experience with auditing standards and/or gaming regulations
Analytical skills with a highly developed sense of curiosity
Strong interpersonal skills, efficient networker, and collaborative team player
Excellent report writing skills
Advanced computer skills in MS Office (Excel, Outlook, PowerPoint) as well as Jira and Confluence
High-level interpersonal skills and problem-solving skills
High sense of ownership and desire to improve their skills
Excellent command of both spoken and written English
A certification in internal audit (CIA) and/or systems audit (CISA) is advantageous.
Benefits include;
A competitive and attractive salary up to 55,000 Euros
Private health insurance
Annual wellbeing benefit allowance
A weekly breakfast
Social events for building strong relationships with colleagues
This is an excellent opportunity to work with a specialised team in a growing, regulated iGaming business.
Client Accounting Team Leader
My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team.
The Team Leader will manage a client portfolio while supervising and supporting junior accountants within the Client Accounting team.
Key Responsibilities:
Manage and review client accounts, management accounts, VAT returns, and financial statements
Oversee audit processes and ensure all statutory deadlines are met
Review work completed by others and assist with technical accounting queries
Hold regular team meetings and monitor workload and progress
Liaise with management, auditors, and other departments
Ensure high-quality service delivery and compliance with regulations
Support training, performance reviews, and best practices within the team
Contribute to client meetings and assist in securing new business
Requirements:
Fully qualified accountant
At least 2 years’ senior experience in client accounting
Strong knowledge of accounting principles and VAT
Proficient in Excel, Word, Outlook, and SAGE
Strong communication, organisation, and problem-solving skills
Able to manage multiple priorities and work independently and in a team
Detail-oriented, responsible, and professional with confidential data
What's in it for you ?
Attractive salary
Performance bonus
Health Insurance
Free Parking
Study leave
On the job training and more !!
Position: VIP Manager – Swedish Market
Location: Malta | Work model: Hybrid
Relocation is not provided.
Responsibilities:
Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.
Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.
Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.
Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.
Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.
Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.
Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.
Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.
Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.
Ongoing Reactivation of inactive players by various communication ways.
Requirements:
Based in Malta.
Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming.
Experience in the Swedish Market.
???????Strong knowledge of online casino and/or sportsbook products and player behaviors.
Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.
Data-driven mindset with strong analytical and reporting skills.
High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours.
Fluency in English & Swedish is required.
Knowledge of the German Language is considered an asset.
If you have experience in iGaming and specifically as a VIP Manager with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com
Position: Country Manager Sweden
Location: Malta | Work model: Hybrid
Relocation is not provided.
Responsibilities:
Define and execute the marketing and growth strategy for the regulated Swedish market
Develop and manage campaigns for customer acquisition and activation in compliance with local regulatory requirements
Optimize the channel mix to maximize reach, efficiency, and ROI
Collaborate closely with Marketing and CRM teams to strengthen market positioning
Analyze campaign performance, customer behavior, and market trends, deriving actionable insights
Monitor key KPIs (e.g., acquisition, conversion, retention) and drive continuous improvement
Manage and develop external partners (e.g., affiliates, agencies)
Identify growth opportunities and optimization potential within the Swedish market
Requirements:
Several years of experience in the iGaming industry with a strong focus on marketing
Solid understanding of customer acquisition and retention strategies
Experience across key marketing channels (affiliate, paid media, social)
Good knowledge of the Swedish market and its regulatory framework is a strong advantage
Strong analytical mindset with a data-driven approach
Proven experience in KPI management and campaign performance optimization
Fluent in Swedish and English
Knowledge of the German Language is considered an asset.
Based in Malta
If you have experience in iGaming with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com
Dutch Customer Service Agent
Location: Malta(Hybrid)
Salary: €28,000 per year
About the Role
Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.
Responsibilities
Support customers via chat, phone, and email in Dutch
Resolve issues, handle disputes, and escalate when needed
Assist players with technical questions and troubleshooting
Explain game rules, features, and promotions
Collaborate with internal teams to ensure a seamless experience
Stay up to date with products, promotions, and industry updates
What We’re Looking For
Native-level Dutch and strong English skills
Willingness to work shifts, including weekends
Strong communication and customer service skills
Professional, empathetic, and player-focused mindset
Ability to multitask in a fast-paced environment
What’s On Offer
Competitive salary (€28,000 + night shift allowance)
5% monthly pension contribution to be paid with salary
€1,000 annual wellness allowance
Relocation support
Hybrid working (after probation) + remote work abroad option
Birthday leave + additional anniversary leave
Training, career growth, and a supportive team environment
Team events, Friday drinks, and free parking
Risk and Fraud Analyst
Location: Malta
Salary: €38,000
Schedule: Monday to Friday (occasional weekend support)
Overview
We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.
You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.
Key Responsibilities
Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud
Conduct KYC checks and follow up on verification requirements in line with market standards
Apply account limits, restrictions, and closures based on risk indicators
Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role)
Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play
Respond to live alerts and operational risk triggers in a timely manner
Collaborate daily with Customer Support on account reviews and transaction queries
Maintain clear internal records of actions taken and support ongoing risk reporting
An ideal candidate brings
Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks
Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis
Comfortable working at a pace, handling volume, and making quick account-level decisions
Experience in smaller or mid-sized operators is preferred
Practical KYC knowledge and familiarity with common fraud tools
Fluent English required; French and Portuguese are a plus
Strong Excel and general data handling skills
Nice to Have
Exposure to both casino and sportsbook environments
Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)
In-House Counsel (Legal & Compliance)
Hybrid - Full Time
Location - Romania or Malta
This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams.
Key responsibilities:
Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters.
Draft, review, and negotiate a wide range of contracts
Support corporate governance, internal structuring, and legal documentation.
Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law.
Manage intellectual property (e.g., trademarks and enforcement actions).
Conduct legal research and track regulatory changes across jurisdictions.
Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law.
Help develop and maintain compliance frameworks, policies, and risk registers.
Manage licensing, certifications, audits, and regulatory submissions across jurisdictions.
Monitor regulatory changes and support remediation actions.
Contribute to training and compliance awareness across the business.
Requirements:
At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry.
Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law.
Skilled in contract negotiation and handling regulatory/audit processes.
Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools.
Detail-oriented, proactive, business-focused, and willing to travel occasionally.
In-House Counsel (Legal & Compliance)
Hybrid - Full Time
Location - Romania or Malta
This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams.
Key responsibilities:
Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters.
Draft, review, and negotiate a wide range of contracts
Support corporate governance, internal structuring, and legal documentation.
Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law.
Manage intellectual property (e.g., trademarks and enforcement actions).
Conduct legal research and track regulatory changes across jurisdictions.
Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law.
Help develop and maintain compliance frameworks, policies, and risk registers.
Manage licensing, certifications, audits, and regulatory submissions across jurisdictions.
Monitor regulatory changes and support remediation actions.
Contribute to training and compliance awareness across the business.
Requirements:
At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry.
Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law.
Skilled in contract negotiation and handling regulatory/audit processes.
Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools.
Detail-oriented, proactive, business-focused, and willing to travel occasionally.
Senior Customer Support Specialist (Finnish Speaking)
Form part of a fast-growing international iGaming business
Step into a senior, leadership-track CS role with real impact
Location: Malta (St. Julian’s) - Relocation Provided.
Workplace: Hybrid
Salary: Up to €30k + Bonus
Your Role:
Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence
Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards
Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements
Support fraud detection and account monitoring through detailed customer and transaction reviews
Act as a senior presence within the team, stepping in during peak periods or critical situations
Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department
Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes
Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience
Take ownership of specific markets, features, or workflows, becoming a go-to person within the team
What You Bring:
2+ years of experience in online customer support within iGaming or a similar fast-paced environment
Strong understanding of KYC, payments, and customer risk/fraud fundamentals
High emotional intelligence with a natural leadership mindset
Data-driven approach with awareness of how performance impacts wider business outcomes
Fluent English and Finnish
Ability to multitask, prioritise, and perform under pressure
Comfortable working shifts, including potential night shifts
Interest in sports and/or casino products is a plus
Curiosity around tools and technology (including AI) to improve efficiency
What’s in It for You?
Salary up to €30K + Bonus
Quarterly team events and weekly company socials
Hybrid work setup with home-office allowance
Work remotely from anywhere yearly benefit
Wellbeing allowance
Private health insurance with dental coverage