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Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

I am  looking for a Finnish Native speaker for a Senior CRM Manager position for one of my clients based in Malta. This is an exciting opportunity for an experienced CRM professional who combines strategic thinking with operational excellence and is ready to take ownership of high-impact CRM initiatives within the iGaming industry. Working closely with the CRM Team Lead, Product, Commercial, Analytics, Design, Content, and Operations teams, you will play a key role in shaping CRM strategy, optimising player engagement, and driving long-term customer value. You will also act as the direct line of support for the CRM Team Lead, representing the CRM function when required. If you are based in Malta or happy to relocate and speak Fluent Finnish and English with I-Gaming retention experience please get in touch    

MLRO Legal & Compliance - Sliema, Malta (Hybrid) An established iGaming business is looking to hire a professional MLRO with MGA expertise. This is an opportunity to work with a super group of people who listen and continue to improve their processes in an ever changing regulatory landscape. Main duties include; Act as the appointed Money Laundering Reporting Officer (MLRO) under the PMLFTR and FIAU Implementing Procedures, and as the Company’s designated contact person with the FIAU and MGA on AML/CFT matters. Ensure the Company remains compliant with all relevant AML/CFT laws, regulations, regulatory requirements and guidance. Take ownership of designing, implementing, reviewing and maintaining the Company’s AML/CFT policies and procedures, including the Business Risk Assessment (BRA) and Customer Risk Assessment (CRA). Analyse risks identified through audits and risk assessments, implement appropriate control mechanisms, and ensure remediation actions are completed within agreed timelines. Take responsibility for AML/CFT regulatory reporting, including the preparation and submission of the Risk Evaluation Questionnaire (REQ) and other required regulatory submissions. Provide regular AML/CFT updates to senior management, including during monthly management meetings and quarterly Board meetings. Receive, review and assess internal suspicious transaction/activity reports and determine the appropriate course of action. Ensure suspicious transactions and activities are reported to the Financial Intelligence Analysis Unit (FIAU) accurately and within the required timeframes. Liaise and cooperate with the FIAU, MGA and other relevant regulatory authorities in a professional and timely manner. Support and oversee relevant aspects of internal and external audits and regulatory reviews relating to AML/CFT. Work with relevant internal teams to ensure systems, controls and operational processes remain aligned with AML/CFT requirements and Company policies. Provide AML/CFT guidance and recommendations to the business, including identifying opportunities to strengthen existing systems, controls and procedures. Maintain appropriate AML/CFT records and documentation in accordance with regulatory and internal requirements. Undertake any other duties reasonably required by the Company from time to time.   Applications will be considered from people with; Previous experience in an MLRO, Deputy MLRO, senior AML/Compliance or similar role is essential. Strong working knowledge of relevant AML/CFT legislation and regulations, particularly the FIAU Implementing Procedures (IPs), Prevention of Money Laundering Act (PMLA), Prevention of Money Laundering and Funding of Terrorism Regulations (PMLFTR), and applicable Anti-Money Laundering Directives (AMLD). Relevant qualifications or professional certifications in AML, compliance, law, risk, finance or a related field. Good understanding of the iGaming industry and its associated AML/CFT risks. Familiarity with regulated markets would be considered an asset. Experience in risk management, regulatory reporting and AML/CFT risk assessments would be considered an asset. Excellent communication skills for both internal and external interactions. High level of integrity, professional ethics and sound judgement. Strong business acumen. Highly developed sense of teamwork and cooperation. Excellent attention to detail, planning and organisational skills. Proactive and able to work effectively on your own initiative. Strong reporting and record-keeping capabilities. Ability to work effectively and make sound decisions under pressure. Positive attitude and passion for your work. Fluent in English, both written and spoken.

I am recruiting an HR Officer to join a team of experienced and dedicated professionals in a CSP. The chosen candidate would report to the HR Manager.   Hybrid EUR22- 28k Gross Annually. Malta   Duties include but are not limited to:   Acting as a point of contact for employee queries and HR-related matters, ensuring timely resolution in line with company policies; Overseeing engagement and termination processes of employees and in the full recruitment cycle with hiring managers, including posting job adverts, screening candidates, conducting reference checks, issuing employment contracts, and processing work permit applications when required; Ensuring timely and effective onboarding for new employees, including contract preparation, induction programmes, and probation reviews; Maintaining accurate and up-to-date HR records, employee files, and documentation with integrity and confidentiality; Developing and drafting HR policies, procedures, and best practices; Submitting employee information to the relevant authorities and departments; Liaising with the payroll team to ensure that any updates reach them in time for the monthly payroll; Coordinating the performance appraisal process, supporting managers in setting and reviewing KPIs and objectives; Conducting training needs analysis and coordinating internal and external training, including CPD programmes for regulated professionals; Supporting the planning and delivery of employee engagement initiatives, wellness activities, and team-building events; Preparing HR reports and workforce analytics for management and board meetings; Assisting the HR Manager on any employee complaints and provide support to resolve conflicts; Performing other duties as assigned from time to time.   Requirements:   A minimum A' Level standard of education; A minimum of 1 year experience in a similar role; Knowledge of the Maltese Employment law and experience in liaising with Maltese entities; Excellent communication skills, assertive with impeccable fluency in written and spoken English; Excellent interpersonal skills with the ability to manage sensitive and confidential situations with professionalism; Excellent organisational and time management skills; An eye-for-detail and able to work autonomously; Work well under pressure and meet tight deadlines; Highly computer literate with MS Office Suite.   Benefits:   An attractive remuneration package and progression plan, commensurate with knowledge and experience; Hybrid working; Flexible hours; Longer weekends - on Fridays our office closes at 2pm! Birthday leave; Family culture; Health insurance; Free parking; Opportunities to attend industry events; Regular team building & departmental events; Corporate Benefits - Discounts and Offers across the island; Free Mental Health Workshops & One-to-One Sessions; Study leave; Sponsorships; On-the-job training and mentoring from industry professionals.

Senior Technical Compliance Manager — Europe Italy or Bulgaria | Full-time, Remote. The Role I am supporting a growing iGaming testing Lab who are looking for a Senior Technical Compliance Manager to own the technical compliance function for their European business.  What You'll Do Act as subject matter authority on European online gaming technical standards Own and develop relationships with European regulators and accreditation bodies Review and sign off test reports, certificates and inspection findings for games Lead technical scoping for complex certification and audit engagements Advise clients at a senior level on player protection, responsible gambling controls, AML/CFT technical obligations and more Maintain and improve their accredited management systems  Mentor and supervise testers Support business development  What you'll bring Ideally 7+ years in technical compliance, certification, regulatory affairs or a test laboratory environment within online gaming, with meaningful time spent at senior level. Demonstrable depth in EU/EEA iGaming regulation. An established professional network among European regulators Practical command of technical standards and test criteria  Willingness to travel within Europe and occasionally further afield.   Whats in it for you? An attractive salary  

Reconciliation Manager – Malta Hybrid - Full Time Im supporting an iGaming company looking for an experienced Reconciliation Manager to lead a team responsible for daily and month-end reconciliation of PSP transactions and more. Key Responsibilities Lead daily and month-end reconciliations across PSPs, banks and internal systems. Investigate transaction, settlement, timing and balance discrepancies through to resolution. Monitor PSP settlements and work closely with Treasury on missing or delayed payments. Ensure fees, accruals, adjustments and reconciling items are accurately reflected in month-end accounts. Identify opportunities to improve reconciliation processes Work with Technology on reporting, tools and automation, with SQL/scripting knowledge being advantageous. Manage, mentor and develop the reconciliation team Requirements Experience in PSP/payment provider reconciliation Degree or equivalent in Accounting, Data Science, or part-qualified ACCA/ACA. Advanced Excel skills Confident communicating with stakeholders Proven experience managing, coaching and developing a team. Benefits Annual travel & leisure allowance Monthly fitness allowance Meal allowance Private health insurance and pension after 6 months + An attractive salary + bonus 

Senior Sales Manager – iGaming New business focussed role, promoting aggregation services and casino software. Malta or Malaga based preferred / hybrid role Strong earning potentials High-Tech, fast-growing business   A growing international B2B iGaming business is expanding its commercial team across Europe. With an established presence in multiple global markets and a strong product offering, the company is continuing to build its footprint across Europe and beyond, with a particular focus on bringing in new partners and clients. This is a sales-first role, combining new business development with some account management, where the priority is generating revenue and bringing new clients on board. You’ll be given the freedom to develop your own territory, with a strong product, an established brand and the opportunity to earn excellent money for the right performer. The business is open to rewarding people who can bring genuine commercial value and new revenue to the table. They’re looking for a hungry, self-starting B2B iGaming salesperson with an established network across operators, platforms, aggregators and/or providers. You must be able to demonstrate that your contacts can translate into business. Most importantly, they're looking for someone who knows how to hunt, cold approach, open doors and close deals. Malta or Málaga are the preferred locations. They can look at a remote setup for outstanding candidates. Does this sound like you or someone you know? Reach out to find out more.  

Responsibilities: Design, develop, and maintain full-stack applications using .NET technologies, ReactJS, ASP.NET MVC, and MS SQL, with a focus on performance, scalability and maintainability. Develop and integrate backend services, front-end features, messaging systems and background services. Participate in brainstorming sessions and contribute ideas to the company’s technical architecture and business product. Stay up to date with emerging technologies, tools, and frameworks, driving innovation and continuous improvement initiatives across the development team. Requirements: +5 years of hands-on development experience, working across both backend and front-end technologies. Solid understanding of software development principles, OOP and design patterns. Hands-on experience developing front-end applications using ReactJS or similar frameworks, JavaScript, HTML and CSS. Proficiency in C#, .NET technologies, ASP.NET MVC, Service Oriented Architecture (SOA), distributed caching (e.g. Redis) and MS SQL.

A highly regarded B2C iGaming business is looking to hire a Regulatory Compliance specialist to support the requirements of the DGOJ. Ensure adherence to legal and regulatory standards in the Spanish market by researching and communicating regulatory requirements, creating action plans, and obtaining approvals from DGOJ and any other relevant regulatory bodies. Support the Compliance Manager in ensuring all Spanish regulatory requirements are met, delivering regulatory compliance initiatives effectively across the organisation. Conduct regulatory research by monitoring updates from the regulator, the Spanish Government, and other relevant sources. Develop and support regulatory policies by collaborating with internal and external stakeholders while incorporating emerging trends and market-specific developments. Propose the strategic approach for Spanish regulatory compliance, ensuring alignment with the company's wider compliance objectives. Liaise with the DGOJ, the Spanish Police Authority, and other relevant bodies to promote the company's interests. Perform risk assessments and internal audits relating to legal and regulatory compliance across operational, technical, and support processes applicable to Spain. Prepare reports on Spanish regulatory requirements and associated action plans. Draft formal responses to enquiries and investigations conducted by Spanish authorities. Coordinate compliance audits carried out by the DGOJ and other regulatory authorities. Promote a culture of compliance throughout the business by delivering training and supporting awareness initiatives. What You'll Bring Bachelor's degree in Law, Political Science, or a related field. An academic background in Law is preferred. 3–7 years' relevant experience within the iGaming industry, with strong knowledge of the Spanish regulated market. Experience managing regulatory requirements and liaising with regulatory authorities. Demonstrated project management skills, with the ability to manage multiple priorities in a fast-paced environment. Exceptional analytical and problem-solving skills. Strong interpersonal, communication, and presentation skills. A technology-focused mindset and a passion for innovation within the industry. Fluency in English. A business-oriented approach, with the ability to assess regulatory risk in a commercial context and drive compliant outcomes rather than simply identifying issues. An excellent salary is on offer for this position.  

One of my client, a well known iGaming company based in Malta, is looking for a Senior Software Engineer able to join their company.   The role is hybrid, 3 times per week at the office are mandatory.   What You Will Do: - Design, develop, and maintain backend services using modern .NET technologies (C#, .NET Core 8), with a strong focus on performance, scalability, and clean architecture. - Build and integrate messaging systems and background services, ensuring reliable, event- driven communication across distributed components. - Write and optimise MS SQL queries, indexes, and performance?critical operations for high?volume environments. - Contribute to architectural discussions, technical design sessions, and product brainstorming, helping shape the future of our platform. - Define and uphold engineering best practices across coding standards, testing, CI/CD, and system design. - Drive continuous improvement, staying current with emerging technologies, tools, and frameworks that can elevate our engineering capabilities. - Collaborate closely with cross?functional teams in a fast?paced, highly supportive environment where knowledge?sharing is part of the culture.   What You Bring: - 5+ years of hands-on experience in backend software development. - Strong understanding of software engineering principles, API design, REST, asynchronous processing, and distributed systems. - Proficiency in C#, .NET Core, MS SQL, SOA, and distributed caching technologies (e.g., Redis). - Experience with Typescript or Python is considered an advantage. - Strong communication skills in English, both written and verbal. - A mindset built on accountability, ownership, and continuous improvement. - A collaborative spirit, someone who enjoys working with others and contributing to a positive engineering culture.