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Customer Service – Swedish Speaking Pentasia is actively looking for Customer Service Swedish Speaking The Company: Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment. If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit. Responsibilities: Support customers via calls, live chat, and email Manage and resolve more complex customer queries Approve withdrawals and process KYC documentation Perform security checks to safeguard customers and the business Follow internal processes, shift schedules, and quality standards Handle relevant ad hoc tasks as required Required Qualifications: Fluent Swedish, written and spoken (additional Nordic languages are a plus) Strong multitasking and problem-solving abilities Comfortable working shifts, including occasional night shifts Interest in using AI tools for workflow efficiency Customer service experience is an advantage Benefits and Offer: Annual salary: €26,000 Bonus scheme Hybrid working model One-time home office setup allowance Working remotely from abroad policy Private health insurance and well-being allowance

Responsible Gaming Specialist (Swedish Speaking) Location: Sliema, Malta   I’m hiring on behalf of a well-established iGaming company that’s expanding its Responsible Gaming team. We’re looking for a Swedish-speaking RG Specialist to join their Malta office. This is a great opportunity for someone who wants long-term career growth within a stable, international organisation.   Role Overview In this role, you’ll be responsible for monitoring player activity, identifying potential risks, and ensuring players receive the right level of support. You will review accounts, analyse behavioural and transactional patterns, speak directly with customers when needed, and implement responsible gambling measures.   Key Responsibilities Monitor player behaviour using internal tools Conduct proactive and reactive account reviews Assess risk levels based on activity and transactions Contact players via phone, email, or chat Recommend and apply RG measures (limits, exclusions, etc.) Handle escalated or complex RG cases Document interactions and prepare follow-up reports Work with internal teams to improve processes and policies   Requirements Native or fluent Swedish + strong English Minimum 1 year of experience in Responsible Gaming, Risk, or Customer Support within iGaming CS profiles with solid RG exposure are welcome! Understanding of responsible gambling regulations Strong communication skills and ability to handle sensitive situations Detail-oriented and confident with documentation Comfortable working shifts (including evenings/weekends)   What’s Offered Salary €32k Private health insurance Wellbeing allowance Weekly office breakfast Regular social events Relocation support (if needed)

Customer Service Team Lead (Swedish/Norwegian Speaking)   Salary: €32,000–€40,000 DOE + Bonus + Benefits Location: Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish/Norwegian 

A global leader in the social casino and iGaming sector is expanding its presence in Europe and seeking a Project Manager to drive the launch of a brand-new iGaming brand. This is a pivotal opportunity to build the operational and technical foundation for a major market entry. Position Overview In this role, you will oversee the end-to-end delivery of a new brand launch, managing project scope, timelines, integrations, and stakeholder alignment. You will act as the central point of communication between business teams, external vendors, and technical development units—ensuring seamless execution from planning to Go-Live. Main Responsibilities New Brand Launch Lead the full lifecycle of the new brand project from planning to launch. Define project scope, objectives, and milestones with senior stakeholders. Develop detailed project plans and ensure deadlines are consistently met. Identify risks early and implement mitigation strategies to ensure smooth delivery. 3rd-Party Integrations Manage evaluation and onboarding of key third-party systems including PAM, CRM, Wallet, and Operations tools. Oversee vendor relationships and verify alignment with SLAs and technical requirements. Coordinate API integrations to ensure smooth communication between platforms. Cross-Functional Collaboration Serve as the bridge between stakeholders, internal teams, and external development partners. Translate business requirements into technical specifications and clear user stories. Ensure alignment between the Malta office and international headquarters. Remove blockers, resolve conflicts, and support productive team workflows. Qualifications 5+ years of experience as a Project Manager in the IT industry. Strong background in iGaming (highly preferred). Understanding of UKGC-compliant casino/sportsbook systems, including PAM, Wallet, and CRM tools. Fluent English with excellent written and verbal communication skills. Solid understanding of technical architecture and API integrations. Strong analytical and problem-solving mindset. Preferred Qualifications Experience launching brands using White Label PAM solutions (e.g., Pragmatic Solutions, Playtech, Light & Wonder). Proficiency with project management tools such as Jira and Confluence. Knowledge of regulatory frameworks (UKGC, MGA, SGA, AGCO, DGOJ). Based in Malta or eligible to work there.

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The role is hybrid in Malta, Mondays are mandatory Main Responsibilities: Design and evolve scalable, secure, and resilient distributed systems while defining architectural standards and shared components across the platform. Contribute hands-on to key backend projects to ensure alignment between architecture and implementation. Mentor engineering teams on system design, coding practices, and development methodologies. Lead technical initiatives that improve engineering quality, tooling, and efficiency. Work closely with stakeholders to gather requirements, provide accurate estimates, and ensure architectural decisions support long-term business and technical goals. Support long-term planning for scalability, performance, observability, and maintainability. Guide teams on production readiness, deployment processes, and operational reliability. Participate in hiring and managing engineering teams while helping define career paths and performance processes. Desired experience: 8+ years in a similar architectural or senior engineering role. Strong backend expertise in Java with the modern Spring ecosystem, relational databases, Docker, and Kubernetes. Proven experience building distributed systems with high scalability, security, and reliability requirements. Hands-on MySQL knowledge, including data modeling and performance tuning. Practical experience with containerized environments, cloud-native infrastructure, and CI/CD pipelines. Experience leading or managing engineering teams. Strong system design skills and ability to guide complex architectural decisions. Understanding of software security principles. Experience collaborating with cross-functional and leadership stakeholders. Ability to translate requirements into architectural solutions and provide accurate estimates. Fluent English and strong communication skills. Nice to have (not mandatory): familiarity with frontend technologies, third-party integrations, AWS or other cloud providers, and high-throughput or real-time systems.

Client Accounting Team Leader My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team. Role: Lead and support a team of accountants while managing your own client portfolio. Ensure high-quality accounting, VAT, and financial reporting services. Key Responsibilities: Mentor and review work of junior team members. Prepare and review management accounts, VAT returns, and financial statements. Manage client relationships and ensure statutory deadlines are met. Support audits, compliance checks, and process improvements. Assist with training, team performance reviews, and new business opportunities. Collaborate with internal teams and report regularly to management. Requirements: Fully qualified accountant with 2+ years senior client accounting experience. Strong technical knowledge in accounting & VAT. Proficient in Excel, Word, Outlook, and SAGE. Excellent English, communication, organisation, and problem-solving skills. Detail-oriented, proactive, team-focused. Benefits: Competitive pay & bonuses, hybrid work, flexible hours (2pm finish Fridays), birthday leave, health insurance, free parking, study support, events, corporate discounts, and ACCA Approved Employer benefits.

Office Manager Location - Malta My client, a Corporate Service Provider, is looking for a full-time Front Office Manager to support daily office and reception operations Key Responsibilities Manage reception: greet visitors, serve refreshments, handle calls. Support staff with scheduling, filing, and meeting room bookings. Maintain office and kitchen supplies, liaise with suppliers, and track expenses. Book conferences, training, travel, restaurant reservations, and lunch orders. Input data into internal systems and assist Marketing/HR with basic admin tasks. Handle incoming/outgoing mail and ensure office equipment is functioning. Coordinate regular maintenance and general office upkeep. Requirements Previous admin/front office experience. Strong English communication skills; other languages an asset. Proficient in Word & Outlook; basic Excel preferred. Organised, detail-oriented, professional, and able to multitask. Benefits Competitive pay, progression plan, and performance bonus. Training, mentoring, and event opportunities. Early finish on Fridays Family-like culture and team events. Study leave, sponsorships, health insurance, free parking, and corporate discounts.

Finance Manager Location - Malta A growing iGaming business in Malta is looking for a Finance Manager to join the team. This role supports the Corporate & Strategic Projects Director by managing daily finance operations and contributing to commercial finance work and more.   Key Responsibilities Support budgeting, forecasting Prepare and analyze P&L, balance sheet, and cash flow reports. Deliver accurate monthly/annual close and maintain strong controls. Track key metrics and provide clear financial insights. Improve finance processes and reporting. Support audits and manage treasury tasks.   Essential Qualifications Degree in Accounting/Finance + professional qualification (ACA/ACCA/CPA). 3–5 years in commercial finance/controlling; iGaming experience required. Comfortable with pressure, deadlines, and shifting priorities. Strong analytical skills and attention to detail. FP&A experience (budgeting, forecasting, variance analysis). Strong systems and Excel skills; ERP preferred

A global iGaming business is growing and looking to hire an experienced Legal Counsel to work out of beautiful offices on Malta on a hybrid working basis. The role will be varied and include; Drafting and negotiating a wide variety of commercial contracts, including technology, data rights, media and advertising, brand licensing & partnerships and software licensing & development contracts. Monitoring legal & regulatory developments affecting the International Business, advising stakeholders of such developments and supporting the delivery of any resulting operational change. Support with market launches and licence applications, both in Malta and internationally. Advising stakeholders on marketing and advertising compliance and the launch of new products. Providing legal advice on a wide range of legal matters. Serving as a key subject matter expert and strategic advisor to the International Business in relation to legal obligations. Working across the business to ensure joined-up thinking with group functions/stakeholders including IP, Disputes, Privacy, Compliance, CoSec, Tax, Finance and Business Development. Providing legal training to parts of the business where required and contributing to developing the team’s know-how and precedent bank. Requirements: Excellent drafting and negotiation skills, particularly in relation to a broad range of commercial contracts. Good understanding of gaming laws and regulations. Strong knowledge of commercial law. Excellent analytical and problem-solving abilities. Ability to clearly explain complex principles in simple plain language. Demonstrate excellent commercial acumen and commercial awareness. Demonstrate an understanding of commercial realities/priorities of the business and able to give balanced views on risk, adapting approach for the “bigger picture” where necessary. Using comprehensive knowledge and skills to work independently (with occasional guidance). Ability to be able to manage ambiguity and operate effectively even when a scenario is not certain or clear. Professional & Personal Qualities: Outstanding negotiation and diplomatic skills.  Superior written and verbal communication abilities.  Solutions oriented – looking at business cases from a perspective of how they can be achieved. Manage complexity, making sense of complex, high volume information to effectively solve problems. Ability to effectively lead, guide and support others. Team player – always willing to go the extra mile to support others. High level of integrity and professional ethics. Ability to operate effectively in a complex, global organization.  Experience: 2-5 years PQE (or similar) ideally in private practice or in-house with a focus on technology / gambling / media / sports. Good understanding of the gambling regulatory framework in the UK (knowledge of regulatory frameworks of other territories is a plus).  Understanding of GDPR and Privacy Laws.  Benefits Available: Different benefits packages are tailored to fit each location, but here’s a taste of what may be on offer: Annual leave Pension plan Health insurance Company share scheme Volunteering days Home office allowance Wellness or Gym allowance In return and excellent salary is available.