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Hybrid

Head of Affiliates

Malta, Malta

Flexible (Depending on Experience)

Job Description Title: Head of Affilaites Location: Sliema (Hybrid: 2 days WFH) Salary: Flexible (Depending on Experience)   Pentasia are supporting a dynamic and innovative organisation within the iGaming industry. In this role, you will lead and grow the affiliate marketing function, expanding a global partner network and driving high-quality traffic across multiple brands. They’ll set and execute affiliate strategy, working closely with internal teams to improve performance and acquisition results. At a senior level, they’re expected to make an immediate impact, using their industry expertise and network to deliver strong ROI, especially in competitive and regulated markets, while taking a hands-on, results-driven approach.   Key Responsibilities Lead, mentor, and develop a high-performing affiliate team Expand and strengthen the affiliate network by recruiting high-quality partners Drive traffic growth and maximise acquisition performance across all brands Build and nurture long-term affiliate relationships to deliver consistent revenue growth Negotiate bespoke commercial agreements to unlock incremental opportunities Oversee initiatives to improve conversion, retention, and overall performance Monitor, analyse, and report on affiliate activity to ensure strong ROI Collaborate with internal teams to create high-converting marketing assets Ensure all affiliate activities comply with relevant regulations and best practices Plan and execute promotional campaigns and incentive programmes Produce regular affiliate communications, including newsletters and updates Represent the company at industry events and networking opportunities Act as the primary point of contact for affiliates Provide regular performance reporting against targets and strategic goals   Requirements Proven experience in a senior affiliate marketing role within the online gaming sector Strong expertise in global online marketing and acquisition channels Demonstrated success in negotiation, partnership development, and revenue growth Established network within the affiliate marketing space Experience operating in multiple licensing environments Track record of marketing to high-barrier markets Strong commercial awareness and data-driven decision-making skills Ability to work independently and cross-functionally Comfortable in a fast-paced, performance-driven environment Proactive, hands-on approach Excellent written and verbal communication skills in English   What we offer Modern office environment with collaborative workspace Well-being support programmes Employee referral incentives Fitness and wellness benefits Private health and dental insurance Regular team and company social events Hybrid working model to support work-life balance   For a confidential conversation please apply and get in touch - bryan.enriquez@pentasia.com
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Hybrid

Technical Compliance Officer

Sliema, Europe, Malta

Attractive Salary

A successful iGaming business is looking to hire within it's Technical Compliance Team. This is a full time position working on a hybrid basis in great offices on Malta. The role of Technical Compliance Officer will be responsible for;   Hold the Internal Audit Key Function for the Group’s MGA licences Coordinate, process, and monitor certification/audit licence obligations for established and new regulated i-gaming markets Conduct routine and surprise internal audits of gaming operations to ensure adherence to online gaming laws and regulations and present findings to the audit and risk committee, ensuring transparency without direct involvement in implementing corrective actions Communicate effectively and develop strong relationships with regulatory authorities, internal and external auditors Work closely and collaboratively with other key stakeholders internally and externally in the regulatory landscape Stay up to date with regulatory development and best practice in compliance control within and outside of the company Identify, document, and increase efficiencies of business processes to align with compliance requirements and comply with regulations in relevant jurisdictions Maintain knowledge and assist in keeping an up-to-date and accurate library/database of regulatory standards and licenses Support regulatory audits and gap analysis sessions and provide management with detailed reports on findings Any other ad-hoc duties that may be required Expertise Required; Specific work experience in one or both of the following: Internal/External Auditor and/or Compliance role Experience with auditing standards and/or gaming regulations Analytical skills with a highly developed sense of curiosity Strong interpersonal skills, efficient networker, and collaborative team player Excellent report writing skills Advanced computer skills in MS Office (Excel, Outlook, PowerPoint) as well as Jira and Confluence High-level interpersonal skills and problem-solving skills High sense of ownership and desire to improve their skills Excellent command of both spoken and written English A certification in internal audit (CIA) and/or systems audit (CISA) is advantageous. Benefits include; A competitive and attractive salary up to 55,000 Euros Private health insurance Annual wellbeing benefit allowance A weekly breakfast Social events for building strong relationships with colleagues This is an excellent opportunity to work with a specialised team in a growing, regulated iGaming business.
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Hybrid

Client Accounting Team Lead

Swatar, Europe, Malta

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Client Accounting Team Leader My Client, a growing Corporate Service Provider, is on the lookout for a finance professional to join the team. The Team Leader will manage a client portfolio while supervising and supporting junior accountants within the Client Accounting team. Key Responsibilities: Manage and review client accounts, management accounts, VAT returns, and financial statements Oversee audit processes and ensure all statutory deadlines are met Review work completed by others and assist with technical accounting queries Hold regular team meetings and monitor workload and progress Liaise with management, auditors, and other departments Ensure high-quality service delivery and compliance with regulations Support training, performance reviews, and best practices within the team Contribute to client meetings and assist in securing new business Requirements: Fully qualified accountant At least 2 years’ senior experience in client accounting Strong knowledge of accounting principles and VAT Proficient in Excel, Word, Outlook, and SAGE Strong communication, organisation, and problem-solving skills Able to manage multiple priorities and work independently and in a team Detail-oriented, responsible, and professional with confidential data What's in it for you ? Attractive salary Performance bonus Health Insurance Free Parking Study leave On the job training and more !!
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Hybrid

Swedish VIP Manager - Hybrid, Malta

Malta, Europe, Malta

€25,000 - €35,000 pa + Bonus

Position: VIP Manager – Swedish Market Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities:   Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention. Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support. Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers. Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences. Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior. Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly. Maintain strong awareness of competitor offerings and market trends to refine VIP strategy. Ensure all interactions align with responsible gaming, AML, and regulatory frameworks. Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution. Ongoing Reactivation of inactive players by various communication ways.   Requirements: Based in Malta. Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming. Experience in the Swedish Market. ???????Strong knowledge of online casino and/or sportsbook products and player behaviors. Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset. Data-driven mindset with strong analytical and reporting skills. High level of professionalism, discretion, and ability to work in a fast-paced environment with flexible working hours. Fluency in English & Swedish is required. Knowledge of the German Language is considered an asset.   If you have experience in iGaming and specifically as a VIP Manager with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com
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Hybrid

Country Manager Sweden

Malta, Europe, Malta

€80,000 - €90,000 pa + Bonus

Position: Country Manager Sweden Location: Malta | Work model: Hybrid Relocation is not provided. Responsibilities: Define and execute the marketing and growth strategy for the regulated Swedish market Develop and manage campaigns for customer acquisition and activation in compliance with local regulatory requirements Optimize the channel mix to maximize reach, efficiency, and ROI Collaborate closely with Marketing and CRM teams to strengthen market positioning Analyze campaign performance, customer behavior, and market trends, deriving actionable insights Monitor key KPIs (e.g., acquisition, conversion, retention) and drive continuous improvement Manage and develop external partners (e.g., affiliates, agencies) Identify growth opportunities and optimization potential within the Swedish market Requirements: Several years of experience in the iGaming industry with a strong focus on marketing Solid understanding of customer acquisition and retention strategies Experience across key marketing channels (affiliate, paid media, social) Good knowledge of the Swedish market and its regulatory framework is a strong advantage Strong analytical mindset with a data-driven approach Proven experience in KPI management and campaign performance optimization Fluent in Swedish and English Knowledge of the German Language is considered an asset. Based in Malta If you have experience in iGaming with focus on the Swedish market, you are fluent both in Swedish and English and looking for your next challenge, then Apply now or email me directly at: chrysavgi.patera@pentasia.com
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Hybrid

Dutch Speaking Customer Service Agent

Sliema, Malta

€28,000

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking
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Hybrid

Risk and Fraud Analyst

Sliema, Europe, Malta

Up to €38,000

Risk and Fraud Analyst Location: Malta Salary: €38,000 Schedule: Monday to Friday (occasional weekend support)   Overview We are looking for a Risk and Fraud Analyst to join a fast-paced B2C iGaming environment. This role focuses on real-time monitoring of player activity, identifying suspicious behaviour, and preventing bonus abuse and multi-accounting rather than deep payment investigations or banking-style fraud work.   You will work closely with Customer Support and Risk to review accounts, apply restrictions where needed, and make quick, practical decisions that protect the platform while maintaining a smooth player experience.   Key Responsibilities Monitor player activity across the casino and sportsbook to identify irregular patterns, bonus abuse, multi-accounting, and affiliate fraud Conduct KYC checks and follow up on verification requirements in line with market standards Apply account limits, restrictions, and closures based on risk indicators Review deposits and withdrawals from a risk perspective, escalating only where necessary (this is not a payments operations role) Analyse gameplay behaviour such as betting patterns, frequency, and game usage to detect manipulation or advantage play Respond to live alerts and operational risk triggers in a timely manner Collaborate daily with Customer Support on account reviews and transaction queries Maintain clear internal records of actions taken and support ongoing risk reporting   An ideal candidate brings Multiple years of experience in Customer Support within iGaming, with hands-on exposure to fraud/risk tasks Strong understanding of bonus abuse, multi-accounting, and player behaviour analysis Comfortable working at a pace, handling volume, and making quick account-level decisions Experience in smaller or mid-sized operators is preferred Practical KYC knowledge and familiarity with common fraud tools Fluent English required; French and Portuguese are a plus Strong Excel and general data handling skills   Nice to Have Exposure to both casino and sportsbook environments Experience with affiliate fraud or gameplay-specific abuse cases (e.g. advantage play patterns)
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Hybrid

In - House Counsel (Legal and Compliance)

Pietà, Europe, Malta

Competitive Salary

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.
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Hybrid

In - House Counsel (Legal and Compliance)

Pietà, Europe, Malta

Competitive Salary

In-House Counsel (Legal & Compliance) Hybrid - Full Time Location - Romania or Malta  This role provides end-to-end legal and compliance support across a multinational iGaming group. Reporting to the Chief Legal & Compliance Officer, the role acts as a key legal advisor to internal teams. Key responsibilities: Legal support: Provide day-to-day legal advice on commercial, corporate, operational, and regulatory matters. Draft, review, and negotiate a wide range of contracts  Support corporate governance, internal structuring, and legal documentation. Advise on areas such as gaming law, AML/CFT, data protection, IP, tax, IT, employment, and commercial law. Manage intellectual property (e.g., trademarks and enforcement actions). Conduct legal research and track regulatory changes across jurisdictions. Compliance support: Advise on compliance matters including gaming, AML/CFT, consumer protection, and competition law. Help develop and maintain compliance frameworks, policies, and risk registers. Manage licensing, certifications, audits, and regulatory submissions across jurisdictions. Monitor regulatory changes and support remediation actions. Contribute to training and compliance awareness across the business. Requirements: At least 5 years’ in-house legal experience, ideally in iGaming (B2B preferred) or a regulated industry. Strong expertise in gaming, commercial, corporate, employment, IT, AML/CFT, and IP law. Skilled in contract negotiation and handling regulatory/audit processes. Strong English communication skills and proficiency with tools like Jira, Google Suite, MS Office, and AI tools. Detail-oriented, proactive, business-focused, and willing to travel occasionally.
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Hybrid

Senior Customer Support Specialist (Finnish Speaking)

Saint Julians, Europe, Malta

Up to €30k + Bonus + Relocation to Malta package

Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage
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