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Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: São Paulo, Brazil Salary: 8,500 BRL per month Language Requirement: Portuguese & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.), is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

The Company: This opportunity is with a leading B2C iGaming operator that has been recognized as one of the significant operators in the Brazilian market. They have been operating in Brazil for the past 6 years and their platform provides a variety of casino games alongside sports betting options that allow users to wager on various sporting events. The Role: As MLRO you will oversee and ensure the effective implementation of anti-money laundering (AML) procedures within the organization. You will also supervise daily operations, promote compliance with legal obligations, train staff, identify and report suspicious activities, liaise with authorities, and regularly assess and report on AML risks, systems, and effectiveness to senior management. About You: You hold a university degree in Law, Economics, Finance, Administration, or a related field, and bring over three years of direct experience in a compliance or AML role within the iGaming industry. You also have a solid understanding of Brazilian regulations related iGaming, payments, and financial institutions, along with in-depth knowledge of local laws, directives, and standards applicable to AML, KYC, and virtual assets. You stay up to date with evolving national and international regulatory developments impacting the iGaming environment, and you are fluent in English at an advanced level, both written and spoken.  Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a confidential discussion.

Job Title: VIP Account Manager   Location: Brazil (Remote/Hybrid - preferable)   Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to  assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.   This role will focus on building strong client relationships, supporting engagement strategies, and helping  improve the overall VIP experience. It’s a great opportunity for someone with account management  experience who wants to develop their skills in a dynamic industry.   Key Responsibilities: • Assist in identifying and onboarding new VIP clients through prospecting and networking. • Support the management of VIP client relationships, ensuring high levels of satisfaction. • Help execute engagement and retention strategies to increase player loyalty.   • Work closely with senior team members to design and implement and improve VIP incentives, promotions, and  personalized offers.   • Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime  value (LTV).   • Assist in preparing reports on VIP performance and account development.   • Ensure compliance with responsible gaming and company policies.   Skills & Qualifications : • Experience in account management, sales, or customer service, preferably in the betting or online  gaming industry.   • A wallet or existing player base would be incredibly valuable and sought after. • Strong interpersonal and communication skills to build client relationships.   • Basic knowledge of sports betting and online casino market is a plus.   • Comfortable working with data and reports to understand customer behavior. • Proficiency in MS Office and CRM tools.   • Ability to work flexible hours when needed.   This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from  experienced professionals in the field and business. 

We’re looking for a Head of Payments & KYC with deep knowledge of the Brazilian market to lead and scale our payments and customer verification function for our iGaming and online wagering business. This role will drive innovation in payment solutions, ensure smooth payment flows, and develop robust KYC processes that meet both regulatory requirements and customer expectations in Brazil. You will be responsible for overseeing payment integrations, managing provider relationships, optimizing transaction success rates, and ensuring a seamless onboarding and verification experience for users—all while maintaining full compliance with emerging Brazilian regulations. Key Responsibilities: Payment Strategy & Operations: Design and implement the payment and KYC strategy tailored to the Brazilian market across deposit, withdrawal, and fraud prevention touchpoints. Provider Management: Own relationships with local payment providers, aggregators, PSPs, and banks. Evaluate new solutions and negotiate partnerships that improve performance and reduce friction. Integration & Technical Oversight: Work closely with tech teams to oversee the integration of payment plug-ins and platforms. Ensure optimal performance of local methods such as Pix, Boleto, TED, credit/debit cards, and e-wallets. KYC & Onboarding: Design and execute end-to-end KYC and AML processes that are compliant with Brazilian regulatory frameworks. Maintain high standards for data accuracy, fraud detection, and user experience. Analytics & Reporting: Monitor and optimize KPIs such as approval rates, chargebacks, fraud levels, onboarding time, and payment conversion rates. Provide regular reporting to executive leadership. Regulatory Readiness: Stay ahead of regulatory changes in Brazil and ensure that all payment and KYC practices meet local compliance requirements, especially under the evolving iGaming regulatory landscape. Team Leadership: Build and lead a high-performing Payments & KYC team. Collaborate cross-functionally with Product, Compliance, Legal, and Customer Support. Key Requirements: Minimum 4+ years of experience in Payments and/or KYC within the iGaming, wagering, or fintech industries. Proven experience with Brazilian payment methods including Pix, Boleto, and local card schemes. Strong technical understanding of payment platforms, plug-in integrations, API workflows, and end-to-end payment architecture. Hands-on experience managing KYC and AML workflows within a regulated environment. Deep understanding of Brazilian financial regulations and data protection laws. Ability to analyze data to optimize payments and mitigate fraud. Excellent communication skills in Portuguese and English. Experience leading teams and scaling operations. Preferred Qualifications: Experience launching or operating in a newly regulated market. Familiarity with tools like payment orchestration layers, KYC platforms (e.g., Sumsub, Jumio), and fraud detection systems. Background in project management or process optimization (e.g., Lean, Six Sigma).

About the Role We are looking for a Customer Service Lead to manage and inspire our bilingual customer support team in a 24/7 environment. You will be responsible for team performance, coaching, customer satisfaction, and driving operational excellence across all support activities. This is a key role that combines people leadership, process improvement, and strategic insight to help shape our customer experience in the local market.   Key Responsibilities Lead, motivate, and develop a high-performing customer support team Monitor KPIs and team performance metrics, identifying improvement opportunities Provide regular feedback, coaching, and performance evaluations Ensure adherence to internal policies and compliance with external regulations Act as a liaison between support, internal departments, and third-party providers Manage hiring, onboarding, and training of new team members Implement quality assurance and learning initiatives for the team Handle escalated customer cases with empathy and efficiency   Essential: Experience managing customer service or support teams Strong grasp of customer service operations and best practices Experience in coaching and performance management Analytical and problem-solving skills Excellent communication and leadership abilities Ability to balance business objectives with people-first leadership   Preferred: Background in customer experience or support management Experience with CSAT and quality frameworks Knowledge of learning & development processes Project management skills Experience leading cross-functional initiatives

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)!   The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays.   Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Join us in delivering world-class online entertainment, providing our clients with secure, transparent, and responsible gaming experiences. We are seeking a dynamic Country Manager for our Peru market to lead strategic growth, local operations, and partner collaborations.   Key Responsibilities: Develop and manage the local P&L, ensuring financial targets are met and aligning results with business goals. Oversee seamless communication between local teams and global departments to ensure strategic alignment. Drive exceptional user experience, meeting and exceeding customer satisfaction benchmarks. Stay ahead of market trends, including competitive positioning and regulatory developments. Foster strong relationships with local regulatory bodies, ensuring full compliance and strategic alignment. Lead market research efforts, financial planning, and execution of marketing strategies to capture market share. Work closely with the marketing team to define and execute local brand strategies, ensuring alignment with broader business goals. Collaborate with the Compliance Manager and Legal teams to maintain full regulatory compliance. Build and manage local teams, including recruitment and development, in coordination with HR. Lead local business development, identifying opportunities for growth and partnership.   What We’re Looking For: Proven experience in the online gaming or betting industry. Entrepreneurial mindset with a strategic approach to market leadership. University degree in business, economics, digital business, engineering, computer science, or a related field. At least 5 years of experience in similar roles, ideally in hybrid or remote settings. Expertise in project management and collaboration tools. Advanced proficiency in Excel, along with experience in data analysis and visualization. Strong sales skills, analytical thinking, adaptability, and resilience. Proven ability to inspire and lead teams toward achieving ambitious goals. Advanced English proficiency is essential, with Spanish skills considered a valuable asset.

A Pentasia client is planning serious expansion into global regulated markets, including Brazil. Our client intends to take the regulated route and will be operating as a regulated business in Brazil. As part of this journey, they are looking to hire several key positions, one being a Director of Licensing & Compliance. If you like the idea of building something from the beginning, building out market presence and scaling an international business in Brazil, then this could be the right opening for you. This role would suit someone who is able to deal with the uncertainties of a new business, rather than structure and established processes. Experience: 8+ years in gaming regulation, including 5+ years in a senior-leadership capacity, with significant experience in the Brazilian market. Qualification: Licensed lawyer in Brazil. Role Summary: Lead the company’s licensing and compliance function specifically for the Brazilian market. Own regulatory strategy, secure new licenses, protect existing approvals, and ensure audit-ready operations across all relevant jurisdictions within Brazil. Report directly to the executive team and act as primary liaison with Brazilian regulators, gaming laboratories, and industry bodies. Core Responsibilities: Set and execute licensing strategy for the Brazilian market; secure, renew, or expand all gaming licenses in Brazil. Own the regulatory roadmap for Brazil: track legislative changes, assess risk, and brief executives on impact and mitigation within the Brazilian context. Lead audits within Brazilian jurisdictions; ensure zero-finding outcomes and timely remediation. Direct regulator relations in Brazil: negotiate license conditions, respond to enquiries, and represent the company in hearings with Brazilian authorities. Oversee technical certification with gaming labs for Brazilian market requirements; sign off on system releases and change controls. Design and enforce company-wide policies (AML, KYC, RG, data, advertising) specifically tailored to Brazilian legal and regulatory frameworks. Build and mentor a high-performing compliance team focused on Brazil; set KPIs, coach managers, and control headcount and budget. Provide board-level reporting on compliance posture, emerging risks, and corrective actions relevant to Brazil. Deliver internal training on regulatory obligations for product, operations, and marketing staff operating in Brazil. Requirements: Licensed lawyer in Brazil with 8+ years dedicated to gaming licensing/compliance, with a strong focus on the Brazilian market. 5+ years leading teams and budgets in a regulated gaming environment, with proven experience in Brazil. Demonstrated success securing licenses and passing regulator audits within Brazil. Deep knowledge of Brazilian gaming technical standards, AML/CTF rules, responsible-gaming frameworks, and data-protection laws (e.g., LGPD). Proven ability to influence senior regulators and industry associations in Brazil. Clear, concise communicator; fluent Portuguese mandatory, fluent English an asset.

Location: the role is both on-site in Vancouver or Remote (PST time zone, core hours from 9.30am PST to 4.30pm PST Employment Type: Full-time Experience Level: Mid (3–5 years) IMPORTANT: PST time zone must be covered. Main Responsibilities: Develop modern web applications using React, TypeScript, and Next.js. Build responsive and accessible UI components. Integrate RESTful and GraphQL APIs into the frontend. Optimize performance and ensure cross-browser compatibility. Collaborate with cross-functional teams on feature development and UI/UX implementation. Participate in code reviews and contribute to a clean codebase.   Desired experience: 3–5 years with React, TypeScript, and modern JavaScript. Strong knowledge of Next.js, including SSR and SSG. Experience with CSS frameworks like Tailwind, SCSS, or Styled Components. Familiarity with state management tools (e.g., Redux, Zustand). Understanding of performance, accessibility, and frontend testing practices. Exposure to headless CMS, build tools (Vite/Webpack), and design systems is a plus.