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Customer Service Team Lead (Swedish or Norwegian )   Salary: UP TO €40K DOE + Bonus + Benefits Location: Hybrid in Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish or Norwegian Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish or Norwegian 

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? Competitive salary of €26K + Bonus Relocation support Quarterly team events and weekly company socials Hybrid work setup with a home-office setup allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage

Business Development Manager  Remote role (live anywhere in Europe) Market-leading Sportsbook Provider First key role in Europe Heavily new-business focused role A leading global sportsbook technology provider is seeking a Business Development Manager to drive the business’ expansion across Europe.   The business has an established international presence with over 1,000 employees globally and provides sportsbook solutions to operators and aggregators worldwide.   This is a unique opportunity to join a well-established sportsbook provider and play a key role in building its European commercial presence.   Key Responsibilities: Identify and secure new partnerships with iGaming operators and aggregators Build and manage a strong pipeline of new business opportunities Represent the company at key industry events and conferences Requirements: 4+ years’ sales or business development experience, ideally within iGaming Proven track record in new business generation Experience selling sportsbook products Strong network across operators within less regulated markets  Fluent English required (Turkish or Spanish beneficial) The role is fully remote and can be based anywhere within Europe. The position offers a strong base salary, alongside a competitive commission and bonus structure, rewarding successful new business development and partnership growth.  

Senior Game Producer  A powerhouse B2B iGaming business are looking for a Senior Game Producer to help build the next generation of slot games. In this role, you’ll own the full lifecycle of game production, from concept and math design to certified release, shaping the creative vision and player experience. You’ll work closely with designers, developers, artists, and mathematicians to create high-quality, commercially successful slot titles that stand out in a competitive market. Key Responsibilities Own the end-to-end production of slot games from concept to release Define game vision, mechanics, and features with cross-functional teams Conduct market and competitor research to inform product decisions Collaborate with game mathematicians on RTP, volatility, and gameplay feel Write clear game design and production specifications Manage the production pipeline to deliver high-quality games on schedule Oversee certification and regulatory compliance Requirements 4+ years producing games in the iGaming industry Experience launching successful slot titles Strong understanding of slot mechanics, player engagement, and monetization Ability to balance creative vision with data-driven decision making Excellent communication and documentation skills

About the role: Our client is seeking a Sponsorships Manager - Regulated Markets (LATAM) to lead sponsorship partnerships across regulated markets in Latin America. Based in Bogotá, the role will oversee sponsorship initiatives across Brazil, Peru, Argentina and Mexico, translating global sponsorship strategy into locally relevant, compliant and performance-driven partnerships that support brand growth and market expansion. The position will work closely with Marketing, Legal & Compliance, Product, CRM and LATAM Country Management teams, ensuring sponsorships deliver commercial impact while maintaining full regulatory compliance. What You Will Own: Lead the sponsorship strategy across regulated LATAM markets, aligned with global brand and commercial objectives. Identify, negotiate and manage sponsorship partnerships across sports clubs, leagues, creators, talent and media platforms. Manage the full lifecycle of sponsorship deals, from sourcing and negotiation through activation, optimisation and renewals. Define and track KPIs to measure sponsorship performance and ROI. Ensure full compliance with local advertising, gambling and sponsorship regulations in partnership with Legal & Compliance. Partner with Country Managers, Marketing, Product and CRM teams to integrate sponsorships into broader regional strategies. Provide market insights and optimisation recommendations to continuously improve sponsorship performance. What We Are Looking For: 5–8+ years of experience in sponsorships, partnerships or sports/commercial marketing. Experience managing regional or multi-market sponsorship portfolios, ideally across LATAM. Background in regulated industries such as gaming, betting, fintech or similar sectors. Strong commercial capability including rights negotiation, deal structuring and partnership optimisation. Proven ability to deliver performance-driven sponsorship initiatives with measurable ROI. Experience working with cross-functional teams in international or matrix organisations. Strong stakeholder management and negotiation skills. Regional Expertise: Strong understanding of LATAM markets, sponsorship ecosystems and consumer behaviour. Ability to localise global brand initiatives for regional audiences. Spanish fluency required. Portuguese proficiency highly desirable, particularly for Brazil-related markets. Comfortable working across multiple time zones and fast-paced environments. Key Performance Metrics: Deliver monthly portfolio performance reports across LATAM sponsorships. Develop at least one sponsorship strategy per regulated market annually. Achieve ?20% value optimisation through negotiations or added partnership assets. Maintain zero compliance breaches across all sponsorship activities. Deliver 100% post-event reports within 7 business days. Support execution readiness for two or more major sponsorship activations.

About the Role We are looking for a BI Specialist to structure, integrate and analyze data across our client entire operation, working closely with Operations, Marketing, CRM, Finance, Compliance, Product and Leadership. This role is responsible for transforming operational and business data into actionable insights, supporting strategic decision-making, performance monitoring and continuous improvement across the organization. The professional will help build the company’s data infrastructure, integrating multiple sources, developing reliable dashboards and establishing key metrics that support data-driven management and sustainable growth. Key Responsibilities: Integrate and structure data from multiple sources across Operations, Marketing, CRM, Finance, Compliance and external platforms Build and maintain operational and executive dashboards to monitor company performance Define and track key KPIs related to acquisition, activation, retention, revenue, risk and operational efficiency Conduct cohort analysis, user segmentation and behavioral analysis across the user journey Support leadership teams by transforming data into insights, diagnostics and action plans Ensure data quality, consistency and reliability across reports and dashboards Automate recurring reports and data processes whenever possible Present insights clearly to leaders and global stakeholders Collaborate with Product and Operations to support prioritization, optimization and impact analysis Maintain documentation of metrics, dashboards and data sources Requirements: Experience working in technology-driven companies Strong experience in business or operational data analysis Advanced SQL for data extraction and analysis Experience with BI and data visualization tools Knowledge of data integration from multiple sources Strong analytical and problem-solving skills Ability to communicate insights to technical and non-technical audiences Experience working closely with business and operational teams Advanced or fluent English Availability to work onsite in Recife Nice to Have: Experience with GGR, NGR, LTV, churn, retention and campaign ROI metrics Experience with cohort and funnel analysis Knowledge of Google Analytics, Tag Manager or event tracking Experience with data modeling and pipeline automation Experience in regulated environments or compliance-driven industries Benefits Health Insurance Dental Plan (including dependents) Ifood Benefits card (also paid during vacations) Ifood Discount Club Transportation allowance or fuel assistance option Eyeglasses support (every 6 months) Birthday Day Off No dress code Office snacks, coffee and tea Childcare assistance (for children up to 6 years and 11 months) Funeral assistance extended to immediate family members

Pentasia is actively looking for Game Presenters (Relocation to Armenia)!   The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Korean and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays.   Benefits and offer: Salary NET €3,500 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Our client is a emerging APAC market focused Games Provider who we are working closely with on a number of important hires into the design team in Asia. We are searching for an experienced 2D artist who has experience in in electronic game production, with the ability to independently create complete 2D slot machine assets, including characters, symbols, and UI elements. This role is onsite in Singapore and offering a very attractive salary! If your interested then you should APPLY or email - matt.chapman@pentasia.com  

Our client is a emerging APAC market focused Games Provider who we are working closely with on a number of important hires into the design team in Asia. We are searching for an experienced Game Artist who can Design and illustrate slot machine main screens, including visuals, backgrounds, logos, and UI elements; create a variety of symbols such as Wild, Bonus, and high- and low-value icons. This role is onsite in Taiwan and offering a very attractive salary! If your interested then you should APPLY or email - matt.chapman@pentasia.com

Our client is a emerging APAC market focused Games Provider who we are working closely with on a number of important hires into the design team in Asia. We are searching for VFX Technical Artist with over 3 years of experience in dynamic effects and VFX for mobile slot and card games; proficient in character animation using Spine and creating complex visual effects; experienced with Cocos and Unity engines. This role is onsite in Taiwan and offering a very attractive salary! If your interested then you should APPLY or email - matt.chapman@pentasia.com