Search Jobs.

About the Role We are looking for a Customer Service Lead to manage and inspire our bilingual customer support team in a 24/7 environment. You will be responsible for team performance, coaching, customer satisfaction, and driving operational excellence across all support activities. This is a key role that combines people leadership, process improvement, and strategic insight to help shape our customer experience in the local market.   Key Responsibilities Lead, motivate, and develop a high-performing customer support team Monitor KPIs and team performance metrics, identifying improvement opportunities Provide regular feedback, coaching, and performance evaluations Ensure adherence to internal policies and compliance with external regulations Act as a liaison between support, internal departments, and third-party providers Manage hiring, onboarding, and training of new team members Implement quality assurance and learning initiatives for the team Handle escalated customer cases with empathy and efficiency   Essential: Experience managing customer service or support teams Strong grasp of customer service operations and best practices Experience in coaching and performance management Analytical and problem-solving skills Excellent communication and leadership abilities Ability to balance business objectives with people-first leadership   Preferred: Background in customer experience or support management Experience with CSAT and quality frameworks Knowledge of learning & development processes Project management skills Experience leading cross-functional initiatives

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)!   The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays.   Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

PPC Manager | Gibraltar | On-site As the PPC Manager, you will take full ownership of our paid search accounts, leading the performance strategy and execution across Google Ads, Microsoft Ads, Apple Search Ads and Search Ads 360. Key Responsibilities: Manage large-scale, high-budget paid search accounts with a focus on performance and ROI. Align PPC strategy with the commercial goals and KPIs of our core gaming brands (e.g. ROAS, FTDs, CPA, Conversion Rates, CPC, Budgets, NGR). Lead and manage a team, overseeing all PPC activities across assigned accounts and platforms including Google Marketing Platform, Google Ads, Microsoft Ads, Apple Search Ads, and other MarTech tools. Support seasonal campaign initiatives across Sportsbook and Casino verticals. Ensure full compliance with best practices in SEM account structure, campaign setup, ad serving, and ongoing optimisation Requirements: Proven, hands-on PPC experience, either within an agency setting or managing in-house campaigns. Strong track record of developing and optimising PPC accounts in fast-paced, agile environments. Solid understanding of the customer acquisition journey, particularly within the iGaming PPC landscape. In-depth knowledge of key platforms including Google Ads, Microsoft Ads, Search Ads 360 (SA360), Apple Search Ads, and Google Analytics.

Key Responsibilities – Senior PPC Executive Ensure all PPC campaigns consistently meet high standards while adhering to company guidelines, compliance requirements, and search engine regulations. Execute PPC strategies defined by the PPC Manager across multiple accounts, focusing on meeting monthly and annual performance and profitability targets. Establish and maintain strong commercial strategies for each account, with tailored performance objectives aligned with business goals. Work closely with the PPC Manager to deliver seamless campaigns that reflect a unified and high-quality standard. Manage keyword targeting, ad creatives, and bidding strategies across platforms such as Google Ads, Microsoft Ads, Apple Search Ads, and other relevant PPC channels. Oversee daily, weekly, and monthly data checks and optimisations to support accurate reporting and actionable financial insights. Analyse campaign performance, drawing actionable insights to improve traffic volumes and conversion rates in line with KPIs. Skills & Experience Strong hands-on experience with platforms including Google Ads, Microsoft Ads, Apple Search Ads, SA360, and CM360. Demonstrated success managing high-budget, high-volume PPC campaigns. Proven ability to troubleshoot tracking issues and optimise for accuracy and performance. Results-driven mindset with a strong sense of ownership, resilience, and ability to thrive under pressure. What Sets This Role Apart from a PPC Executive Advanced ability to analyse complex data sets, identify trends, and uncover opportunities. Confident decision-maker who can implement data-driven changes to improve campaign outcomes. Serves as a go-to support for junior team members with execution-related queries. Viewed as a key influencer within the PPC team and consistently delivers high performance. Demonstrates a structured, pragmatic, and strategic approach to campaign management and optimisation.

Pentasia are supporting an operator in their search for a highly skilled Senior Display Marketing Executive to be based in their Gibraltar office to deliver results that align with their overall marketing goals.  Key Responsibilities Campaign Execution & Optimisation: Lead the end-to-end execution of programmatic campaigns across platforms such as The Trade Desk, Xandr, Teads, Taboola, Sportradar, Genius, Google Ads, CM360. Ensure campaigns are executed according to plan, and continuously optimise targeting, bidding, and creatives to achieve maximum performance. Strategic Planning & Cross-Channel Collaboration: Collaborate with internal teams such as Brand, Creative, and Data to ensure that programmatic campaigns are aligned with broader marketing initiatives. Align campaign execution with wider marketing strategies, product launches, promotions, and brand messaging. Agency Partnership & Direction: Lead relationships with external media agencies, providing detailed campaign briefs, performance goals, and creative direction. Ensure agencies adhere to performance expectations, maintain delivery accuracy, and report actionable insights. Qualifications and Skills Bachelor's degree in Marketing, Business, Communications, or a related field. A minimum of 2-4 years of hands-on experience in digital marketing, with a focus on display and programmatic advertising. Proven ability to manage high-budget campaigns and complex media-plans. Strong analytical skills, with experience using data to optimise campaign performance and improve key metrics such as ROI and CAC. If this sounds like you, please get in touch for a chat!

PPC Executive | Gibraltar | On-site Key Responsibilities: Ensure all PPC campaigns are consistently executed to the highest standard, in full compliance with company policies, regulatory requirements, and search engine guidelines. Manage the day-to-day operations of assigned PPC accounts, including implementing technical changes, analysing performance data, and applying innovative tactics to maximise campaign effectiveness. Collaborate closely with Senior PPC Executives and the PPC Manager to deliver high-quality, cohesive campaign execution across all accounts. Conduct timely daily, weekly, and monthly performance checks and optimisations, ensuring accurate financial reporting and data integrity. Monitor campaign performance, analyse results, and apply insights to improve traffic volume, conversion rates, and overall alignment with key KPIs. Skills & Experience: Practical experience with platforms such as Google Ads, Microsoft Ads (Bing), Apple Search Ads, SA360, and CM360. Proven track record managing high-volume PPC campaigns. Strong Excel skills and proficiency in Microsoft Office suite. Experience in the iGaming industry is a strong advantage. Comfortable working with data; strong mathematical and analytical skills. Fluent in English, with excellent communication and reporting abilities. Highly results-oriented, able to perform under pressure with a proactive and agile mindset. Demonstrated ability to interpret complex data and leverage BI tools for campaign optimisation.

Leading iGaming company on the lookout for a DevOps Team Lead!   Why Join Us? Powerful Gaming Platform: Join a fast-growing company uniting top casino games into one dynamic solution for gaming websites. High Impact, Small Team: Work in a close-knit, ambitious team where your contributions directly shape the product. People-First Culture: Enjoy flexible work, wellness perks, and a supportive environment that values your ideas.   Hybrid working model, with a minimum of 1 day per week to come into office.   Overview of the Role We’re looking for a DevOps Engineering Lead to take ownership of our infrastructure strategy and operational excellence in a high-demand, cloud-based igaming environment. This role combines technical leadership with hands-on execution, empowering you to shape our DevOps culture and practices alongside engineering and product teams.   You’ll be responsible for evolving our cloud-native architecture, streamlining deployments, and ensuring a stable, scalable platform. As a key contributor, you’ll also guide a small group of engineers, enabling them to succeed in delivering world-class infrastructure and automation.   Your Key Responsibilities   Cloud Infrastructure & Automation Architect and maintain scalable, secure AWS environments using tools such as ArgoCD and Crossplane Promote a GitOps approach to infrastructure management, ensuring consistency and traceability Optimize our systems for reliability, cost-effectiveness, and performance Build Pipelines & Engineering Tools Design and improve CI/CD pipelines to enable smooth and safe delivery across multiple products Provide tooling that simplifies local development, environment setup, and deployment workflows Implement strategies like canary and blue/green deployments to increase delivery confidence Monitoring & Reliability Set up effective monitoring, logging, and alerting systems using observability tools (e.g., Prometheus, Grafana) Lead incident response efforts, including post-mortem analysis and system hardening Help embed a culture of operational discipline and reliability Team Leadership & Collaboration Mentor and lead a team of 3 focused on infrastructure and platform development Partner with developers and stakeholders to align DevOps initiatives with product objectives Take part in growing the team, including interviewing and onboarding   What You Bring   Experience 7+ years in DevOps, Site Reliability Engineering, or Infrastructure-focused roles Expertise in deploying and managing systems on AWS Hands-on experience with Kubernetes and infrastructure tools such as Terraform, ArgoCD, or Crossplane Familiarity with CI/CD systems and automated software delivery pipelines History of working in always-on production environments Technical Know-How Strong background in Linux, systems networking, and securing cloud environments Proficient in one or more scripting languages (Python, Bash, or Go) Comfortable with tools for secrets management, service discovery, and policy automation Understanding of compliance and security protocols, even in the absence of a dedicated InfoSec team   Why Work With Us Innovative Space: Thrive in the fast-evolving online gaming space where your work directly impacts live systems Ownership & Autonomy: Lead meaningful infrastructure initiatives and set the direction for DevOps practices Supportive Culture: Work in a team that values work-life balance, flexibility, and your voice International Team: Collaborate with a skilled, diverse team passionate about quality and innovation

Join us in delivering world-class online entertainment, providing our clients with secure, transparent, and responsible gaming experiences. We are seeking a dynamic Country Manager for our Peru market to lead strategic growth, local operations, and partner collaborations.   Key Responsibilities: Develop and manage the local P&L, ensuring financial targets are met and aligning results with business goals. Oversee seamless communication between local teams and global departments to ensure strategic alignment. Drive exceptional user experience, meeting and exceeding customer satisfaction benchmarks. Stay ahead of market trends, including competitive positioning and regulatory developments. Foster strong relationships with local regulatory bodies, ensuring full compliance and strategic alignment. Lead market research efforts, financial planning, and execution of marketing strategies to capture market share. Work closely with the marketing team to define and execute local brand strategies, ensuring alignment with broader business goals. Collaborate with the Compliance Manager and Legal teams to maintain full regulatory compliance. Build and manage local teams, including recruitment and development, in coordination with HR. Lead local business development, identifying opportunities for growth and partnership.   What We’re Looking For: Proven experience in the online gaming or betting industry. Entrepreneurial mindset with a strategic approach to market leadership. University degree in business, economics, digital business, engineering, computer science, or a related field. At least 5 years of experience in similar roles, ideally in hybrid or remote settings. Expertise in project management and collaboration tools. Advanced proficiency in Excel, along with experience in data analysis and visualization. Strong sales skills, analytical thinking, adaptability, and resilience. Proven ability to inspire and lead teams toward achieving ambitious goals. Advanced English proficiency is essential, with Spanish skills considered a valuable asset.

A innovative and growing business in the iGaming space is seeking a Head of Product Sportsbook to oversee the strategic development and optimization of its sportsbook product. We are looking for an experienced Head of Product within a tier 1 company within the iGaming and Gambling space and a specialist within sportsbook. You will have the opportunity to grow and manage the sportsbook product and the team and the chance to work with some industry veterans. They are building out an office and HQ in Tbilisi, Georgia and require someone on site and will offer relocation and a very attractive salary and benefits! If this is you, and your looking for your next step in your career then you should APPLY or email me - matt.chapman@pentasia.com

IMPORTANT: the role is on-site in Limassol, Cyprus. Our client leads the igaming entertainment by providing our customers with the most entertaining and trustworthy experience possible, while also reinventing the gambling industry. They are are looking for a highly skilled and dedicated Full-Stack Web Developer who is comfortable with both front and back end programming. Main Responsibilities: Design and implement the overall web architecture while contributing to in-house platform development. Work on API integrations with third-party services and continuously suggest improvements to enhance existing systems. Play an active role in designing and developing new systems and features from the ground up. Collaborate on and improve financial technology solutions in a forward-thinking environment. Guide and support junior developers when needed and ensure progress through bi-weekly sprints. Desired Experience: Solid understanding of JavaScript, ECMAScript 6, and PHP, with 7+ years in web development. Hands-on experience with Laravel and a minimum of 3 years using Vue.js. Expertise in working with high-load SQL (PostgreSQL) or NoSQL databases and RESTful implementations. Familiarity with microservice architecture, version control systems (GIT), and containerized environments using Kubernetes and Docker. Knowledge of Kafka, Redis, KeyDB, and modern CI/CD pipelines. A quick learner with strong system architecture skills who is proactive in self-teaching. Excellent written and verbal English communication skills. Additional Perks: Competitive salary, annual bonuses, and special occasion vouchers. Access to medical and pension plans. Fun and casual work environment with frequent activities, monthly lunches, and team-building events. Opportunities for professional growth in a leading iGaming company.