VIP Manager - German Job in Europe

VIP Manager - German.

€35,000 to €40,000pa

Remote job

Marketing industry

Europe

Job ref38302

Post DateDecember 19, 2025

VIP Account Manager – Online Casino
Location: Malta or Remote
Type: Full-time
Languages: English & German (mandatory)

A growing online casino business is seeking an experienced VIP Account Manager to manage and develop relationships with its highest-value players.

This role is central to driving VIP engagement, retention, and lifetime value through highly personalised service, outbound engagement, and close collaboration with CRM and internal teams.

Key Responsibilities

Act as the main point of contact for VIP players, delivering a premium, personalised service
Build long-term relationships to maximise retention, engagement, and player value
Manage VIP communications across phone, email, and chat
Execute outbound calls for player activation, reactivation, and retention
Plan and deliver tailored VIP promotions, incentives, and special events
Resolve player issues relating to payments, bonuses, and account management
Track and report on VIP performance, activity, and engagement metrics
Work closely with CRM to support segmentation and targeted VIP campaigns
Conduct quality checks across markets and flag operational or technical issues
Represent VIP player needs internally across product, support, and technical teams

Requirements

Native-level German and fluent English (essential)
Proven experience in a VIP or high-value player role within online casino
Strong commercial mindset with confidence handling VIPs over the phone
Excellent communication, relationship management, and retention skills
Data-driven with strong organisational and reporting abilities
Experience with CRM and customer engagement tools is highly desirable

What’s On Offer

A key role within a growing online gaming business
Flexible working (Malta-based or remote)
Competitive salary with performance-based commission
Flat structure with visible impact and fast decision-making
Close collaboration with senior stakeholders and long-term growth potential

Rebecca Spicer

Recruitment Consultant

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