Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Player Safety (RG) Team Lead to join this exciting journey. Salary: Up to Gross €36k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Player Safety (RG) Team Lead is responsible for leading and developing a team of analysts to ensure player safety, regulatory compliance, and a responsible gaming environment. The role focuses on monitoring player behaviours, mitigating risk (Responsible Gaming and AML), driving KPI performance, and ensuring empathetic, compliant interactions with customers in line with company standards. Key Responsibilities Lead, coach, and develop the Responsible Gaming/Player Safety team to meet performance, quality, and compliance objectives. Oversee monitoring of player behaviours and transactional activity for RG and AML risks using internal systems. Act as a point of escalation for complex RG and AML cases, ensuring timely and compliant resolutions. Review and manage interventions such as deposit limits, time-outs, and account closures when necessary. Track KPIs (e.g. case turnaround times, intervention effectiveness, compliance audit results) and implement performance improvement plans as needed. Ensure processes and policies are aligned with legal and regulatory requirements, including KYC, AML, and Responsible Gaming frameworks. Collaborate closely with Compliance, Risk/Fraud, VIP, Payments, and Customer Support teams to share insights and coordinate on high-risk cases. Recruit, train, and retain top talent while promoting a culture of accountability, continuous learning, and player protection. Identify trends, propose improvements to workflows and case management tools, and contribute to broader risk mitigation strategies. Key Requirements 2–3 years’ leadership experience in Responsible Gaming, Player Safety, Compliance, or Risk roles within iGaming or another regulated industry. Strong understanding of Responsible Gaming and AML regulations and frameworks. Experience managing shift-based, multicultural teams. Excellent people leadership, coaching, and communication skills. Highly analytical with strong attention to detail; comfortable interpreting data to drive decisions. Proficient in case management tools, KYC systems, and reporting platforms. Fluent in English (written and verbal); additional languages are a plus.

Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Payments Analyst to join this exciting journey. Salary: Up to Gross €28k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences.   Role Purpose The Payments Analyst is responsible for the accurate, timely, and compliant processing of customer withdrawals and other payment transactions across multiple platforms. This role plays a key part in maintaining customer satisfaction, detecting fraud and bonus abuse, and supporting smooth operations in a fast-paced iGaming environment. Key Responsibilities Process and verify payment transactions (withdrawals and reconciliations) in line with SLAs and company policies. Monitor transactions for fraud, bonus abuse, and Responsible Gaming concerns, escalating issues when needed. Resolve internal and external payment-related queries in a timely and professional manner. Collaborate with teams including Risk & Fraud, KYC, Player Safety, and Customer Support to ensure smooth operations. Maintain accurate transaction records and provide reporting as required. Contribute to ongoing improvements in payment processes, detection rules, and tools. Key Requirements Minimum 1 year of experience in Payments, iGaming, Fintech, Banking, or a similar high-volume transactional environment. Familiarity with PSPs and payment platforms (e.g., Devcode, PiQ, e-wallets, crypto) is preferred. Strong attention to detail and ability to work independently under pressure. Solid understanding of fraud indicators, Responsible Gaming principles, and bonus abuse patterns. Excellent English communication skills (verbal and written); additional languages are a plus. Comfortable using Microsoft Office, Google Workspace, and case management tools.

  Conexus Enterprise, in partnership with Pentasia, is proud to exclusively deliver a managed services project for SkyCity Entertainment. Led by Head of Operational Delivery, Lucky Shankar, this initiative offers a standout opportunity to join one of the industry’s most respected online casinos, working within a collaborative global team. We are now seeking a Customer Service Agent to join this exciting journey. Customer Service Agent (English Speaking) Salary: Up to Gross €24.5k Hybrid in Malta About SkyCity Entertainment Group SkyCity is a leading entertainment and gaming group headquartered in New Zealand, with its online casino operations based in Malta. Operating under an MGA license, SkyCity’s digital business forms a key part of its long-term strategy to deliver safe, engaging, and regulated online gaming experiences. Role Purpose The Customer Service Agent is responsible for delivering excellent first-line support to customers via live chat and email while ensuring regulatory compliance through accurate Know Your Customer (KYC) processing. This hybrid role combines direct customer interaction with back-office verification duties, supporting safe and efficient operations in a high-volume iGaming environment.   Key Responsibilities Provide prompt and professional support to customers via live chat and email, ensuring first-contact resolution and a positive experience. Perform KYC and Customer Due Diligence (CDD) checks on documentation (e.g., IDs, proof of address, bank statements) in line with company and regulatory requirements. Manage customer service tasks alongside back-office verification processes to ensure smooth operations. Escalate complex or high-risk cases to the Team Leader or Compliance team when necessary. Meet or exceed key KPIs and SLAs relating to response times, quality, and compliance. Maintain accurate records and ensure all data is handled in line with privacy and regulatory standards. Key Requirements Previous experience in customer service or administrative roles; experience in iGaming, fintech, or banking is an advantage but not essential. Basic understanding of KYC/AML regulations (training provided on the job). Strong verbal and written communication skills in English (additional languages are a plus). Comfortable using live chat/email ticketing systems and productivity tools (e.g., Microsoft Office, Google Workspace). High attention to detail, strong organisational skills, and the ability to work effectively under pressure. Willingness to work rotational shifts, including evenings, nights, weekends, and public holidays.