Job Title: Responsible Gaming Analyst - iGaming & Betting Industry Location: São Paulo, Brazil Salary: 8,500 BRL per month Language Requirement: Portuguese & English Reports to: Head of Responsible Gaming About the Role: This position plays a crucial role in ensuring responsible gambling practices, helping to mitigate gambling-related harms while ensuring compliance with regulatory requirements. The analyst will conduct behavioral risk assessments, interact with at-risk customers, and collaborate with internal teams to maintain responsible gaming standards. Key Responsibilities: Perform in-depth behavioral analysis to identify signs of gambling-related harm. Conduct phone calls with high-risk customers to discuss responsible gambling tools and offer support. Manage and escalate responsible gaming concerns from internal teams. Work closely with AML and Account Management teams to ensure proper customer due diligence. Operate within a shift-based schedule to provide 24/7 coverage. Assist with responsible gambling-related translations when required. Requirements: A minimum of 6 months in a compliance, risk analysis, or responsible gaming role. Prior experience in the iGaming sector, particularly in LATAM markets (Brazil, Colombia, Peru, etc.), is an advantage. Previous experience handling sensitive customer interactions via phone, email, and chat. Familiarity with working in a high-paced environment with confidential data. Strong analytical and pattern-recognition skills for identifying problematic behaviors. This role requires a proactive, customer-focused mindset, ensuring that responsible gaming measures are effectively implemented while maintaining compliance within the iGaming sector.

About the Role: This opportunity is ideal for a seasoned professional eager to take charge of payment operations within a fast-growing company in the iGaming industry. The role requires a strong focus on managing and expanding payment partnerships, with a particular emphasis on the Brazilian market. This position offers a dynamic mix of strategic responsibility and hands-on collaboration, including international travel and cross-functional teamwork. The environment is supportive and growth-oriented, offering modern office amenities, flexible work arrangements, and a clear path for career advancement. Main Responsibilities: Oversee and maintain existing payment provider partnerships to ensure smooth operations. Identify and develop new payment partnerships aligned with market needs. Manage regulatory and licensing matters associated with payments. Work closely with international and local teams across various departments to support payment processes. Participate in relevant industry expos to maintain awareness of market trends and build connections. Conduct periodic visits to the Brazilian office to support operations and collaboration. Assist the Head of Department with additional duties and project-based support. Desired experience: Minimum of 5 years in payment management within the iGaming or online casino industry. At least 3 years of professional exposure to the Brazilian market. Strong command of English (written and spoken) at B2–C1 level. Additional language skills in Portuguese or Russian are beneficial but not essential. A degree or formal background in law or finance would be considered an asset.

Job Title: VIP Account Manager   Location: Brazil (Remote/Hybrid - preferable)   Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to  assist in managing and growing the VIP customer segment to help and assist the current VIP team in place.   This role will focus on building strong client relationships, supporting engagement strategies, and helping  improve the overall VIP experience. It’s a great opportunity for someone with account management  experience who wants to develop their skills in a dynamic industry.   Key Responsibilities: • Assist in identifying and onboarding new VIP clients through prospecting and networking. • Support the management of VIP client relationships, ensuring high levels of satisfaction. • Help execute engagement and retention strategies to increase player loyalty.   • Work closely with senior team members to design and implement and improve VIP incentives, promotions, and  personalized offers.   • Monitor key performance metrics such as betting volume, customer acquisition cost (CAC), retention rates, and customer lifetime  value (LTV).   • Assist in preparing reports on VIP performance and account development.   • Ensure compliance with responsible gaming and company policies.   Skills & Qualifications : • Experience in account management, sales, or customer service, preferably in the betting or online  gaming industry.   • A wallet or existing player base would be incredibly valuable and sought after. • Strong interpersonal and communication skills to build client relationships.   • Basic knowledge of sports betting and online casino market is a plus.   • Comfortable working with data and reports to understand customer behavior. • Proficiency in MS Office and CRM tools.   • Ability to work flexible hours when needed.   This role is ideal for someone eager to grow in VIP management, with the opportunity to learn from  experienced professionals in the field and business.