Norwegian Customer Service Specialist.
Job Title: Norwegian Customer Service Specialist
Location: Malta
Job Type: Full-time and Hybrid
Salary: Gross €26k
Customer Support Specialist
We’re looking for an enthusiastic and service-minded individual to join a fast-growing iGaming team based in Malta. This role is perfect for someone who thrives in a dynamic environment, values autonomy, and enjoys creating great experiences for players.
About the Role
As part of the customer support team, you’ll be the first point of contact for players, delivering a high standard of service through live chat and email. You’ll also handle KYC tasks, document processing, and be vigilant in ensuring compliance while putting the player first in every interaction.
What You’ll Do
- Provide friendly and professional support via live chat and email
- Manage KYC checks and document verification
- Investigate and resolve player queries with empathy and efficiency
- Detect and escalate any suspicious activity where necessary
- Support responsible gaming practices and provide guidance to players
- Promote available products and features where appropriate
What We’re Looking For
- Previous experience in customer service utilising live chat (iGaming experience is a plus)
- Fluency in English and Norwegian
- Willingness to work shifts between 8:00 – 01:00, including occasional night shifts
- Based in Malta or open to relocating (relocation support available within the EU)
What’s on Offer
- A collaborative international team environment
- Opportunities to grow and expand your skills beyond typical customer support tasks
- Health insurance and wellness perks
- Modern office space with on-site gym
- Monthly allowance
- Paid time off for volunteering and socially responsible initiatives
Lucky Shankar
Senior Recruitment Consultant
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