Experience:

Our client, a legally authorized casino operator in Brazil, is seeking an experienced Casino Product Operations Manager to lead and oversee all aspects of its online casino operations. This is a senior leadership role requiring a strategic, hands-on professional with a deep understanding of the online casino industry, supplier management, team leadership, and product innovation. The Casino Product Operations Manager will play a crucial role in shaping the company’s strategy within Brazil’s newly regulated market, ensuring compliance while driving growth, engagement, and profitability.   Casino Product Operations Manager Mission: Maximize casino results by utilizing available tools and resources, ensuring operational excellence and sustainable product growth. Responsibilities: 1.? ?Day-to-Day Operations  * Management of game positioning and custom categories  * Coordination of new game launches  * Incident management and rapid problem resolution  * Daily monitoring of performance metrics 2.? ?Provider Relationship Management  * Negotiation of promotional deals and discounts  * Coordination of exclusive launches  * Negotiation of privileged game positioning  * Relationship and SLA management with providers 3.? ?Product and Strategy  * Prioritization of new providers based on data  * Definition of game and category priorities  * Support in the creation and execution of casino promotions  * Market research and competitive analysis (benchmarks) 4.? ?Analytics and Performance  * Analysis and explanation of casino financial results  * Generation of insights into player behavior  * Identification of opportunities to maximize turnover  * Implementation of improvements via positioning, groupings, and promotions 5.? ?Promotions Operations  * Setup and configuration of casino bonuses  * Operational execution of campaigns  * Tracking of promotion ROI and effectiveness  * Continuous optimization based on results KPIs:  * Casino turnover growth  * Operational margin  * Time-to-market for new games  * Uptime and incident resolution  * Promotion ROI First 90 Days:  * Month 1: Comprehensive mapping of current status (providers, games, metrics, processes).  * Month 2: Implementation of quick wins, full ownership of launches and incidents, and establishment of initial area processes.  * Month 3: Presentation of a strategic plan for casino growth.

Compliance & Integrity Director – Sao Paulo (iGaming) This Pentasia client is an officially licensed iGaming platform in Brazil offering a wide array of online gambling and betting services to millions of satisfied players. As one of the leading online casinos in Brazil, they strive to deliver nothing but the best for thier customers, focusing on a safe, secure, and enjoyable experience. To achieve that, we use cutting-edge technologies and partner with the industry's top game providers. Then you might be curious about how you fit into the picture. Our team in the sun-soaked São Paulo office is currently seeking an ambitious Compliance & Integrity Director to join the team full-time. Here are a few reasons for you to join us: To help you take care of your physical and mental health: ? Health Plan with national coverage ? Gym memberships through TotalPass To assist you on the day-to-day: Food vouchers to be used for groceries or restaurants. An extensive range of premium snacks in the office, completely free. For your Work-Life balance: 2 extra days off to be used per year. We operate on a hybrid work model, allowing for a balance of remote work and in-office collaboration based on team and project needs. As a Compliance & Integrity Director at our company, we expect you to be responsible for: Designing and implementing comprehensive compliance structures, including whistleblower programs, anti-corruption programs, and general law compliance. Overseeing regulation compliance, ensuring all operations align with legal and ethical standards. Managing and controlling Anti-Money Laundering (AML) and Know Your Customer (KYC) processes. Monitoring regulatory changes and ensuring applicability and compliance across the organization. Required skills: Fluent in English with high proficiency to ensure effective communication across global teams. Experience in running in house compliance frameworks Experience working in high risk industries such as Gambling, iGaming, FinTech, Crypt, Forex or Payments systems Proven background in negotiating responsibilities and adapting to organizational needs. Previous roles as an AML officer or in similar capacities are highly advantageous.  

Job Description: Commercial Director (iGaming) Location: Brazil Reports to: Global Operations Director Role Overview: The Commercial Director leads the Brazilian commercial function of the company, driving revenue growth, market penetration, and player lifetime value. The role bridges product, marketing, VIP, affiliate partnerships, and customer support to ensure commercial success and superior customer experience. Key Responsibilities: ? Strategic Leadership Develop and execute the commercial strategy in alignment with overall business objectives and regional market dynamics. Collaborate with Product, Operations, Marketing to align cross-functional efforts. Monitor market trends, competitive landscape, and player insights to guide revenue-driving initiatives. ? Team Leadership & People Management Manage and align the following teams under one commercial vision: Head of VIP, including VIP Tier 1–3 teams CRM Manager, Campaign Manager, and UX/UI Designer Product Manager and product marketing contributors Affiliate Manager, Copywriter, and Social Media Manager (SMM) Head of LATAM Customer Support & Ombudsman Director, including: Regional CS Supervisors and QA Analysts Provide performance coaching, set KPIs, oversee hiring and growth, and promote collaboration between departments to optimize commercial output and customer satisfaction. ? Revenue Growth & Customer Value Drive core KPIs such as ARPU, player retention, conversion, and LTV. Oversee the commercial performance of acquisition, retention, and reactivation strategies. Align customer support activities with monetization and retention goals, ensuring service excellence impacts revenue positively. ? Commercial-Product Alignment Ensure product enhancements and roadmaps support commercial goals. Coordinate closely with Product, Design, and Marketing to align features with player engagement strategies. ? Budgeting & Forecasting Own commercial budget planning and execution. Work with Finance and Operations Director on accurate forecasting and risk mitigation in revenue plans. Requirements: Minimum 7 years in commercial leadership roles, ideally in iGaming, online entertainment, or consumer tech. Proven experience managing cross-functional teams including marketing, VIP, product, affiliates, and customer service. Deep understanding of customer lifecycle, monetization tactics, and service-to-revenue alignment. Strong data literacy, P&L awareness, and strategic mindset. Excellent leadership, communication, and stakeholder management skills. Fluency in English and Portuguese.   Preferred Qualifications: Experience in LATAM markets and managing regional teams. Knowledge of regulatory environments in iGaming. Fluency in Spanish is a strong asset.