The role is full remote Contract: B2B Salary: around 20k USD per year Previous iGaming experience needed   Main Responsibilities Provide customer support via live chat and email, ensuring timely, accurate, and professional assistance. Handle account-related issues, including verification, account restrictions, and responsible gaming requests. Support customers with deposits, withdrawals, payment statuses, and basic cryptocurrency inquiries. Resolve issues related to gameplay, sports betting, bonuses, and promotions. Explain company policies, wagering requirements, limits, and terms & conditions. Identify and escalate potential fraud, abuse, or suspicious activity following internal procedures. Promote and support Responsible Gaming initiatives. Document all customer interactions accurately in internal systems. Follow SOPs, SLAs, and escalation processes, collaborating with second-line support when needed. Stay updated on platform features and work rotational shifts while ensuring smooth handovers.   Key Skills & Experience Previous experience in customer support, ideally within iGaming or online platforms. Excellent written communication skills with a customer-first approach. Experience handling sensitive customer situations professionally. Understanding of payments, account verification (KYC), and cryptocurrency is beneficial. Knowledge of sports betting, casino products, bonuses, and promotions. Strong attention to detail and ability to follow compliance procedures. Comfortable working in a fast-paced, shift-based environment.

Job requirements 5-7 years of experience in IT operations, systems administration, or endpoint engineering Proven hands-on experience with at least one enterprise MDM solution (Kandji, Jamf Pro, or Microsoft Intune) Experience with identity management and SSO: Google Workspace Admin, Okta, Azure AD/Entra ID, SAML/SCIM integrations Proficiency in scripting and automation (Bash, Python, or PowerShell) for IT workflow development Currently based in Limassol, Cyprus Strong proficiency in integrating AI tools into daily workflows to drive efficiency, quality, and innovation Job responsibilities Own the full device lifecycle: procurement, provisioning, compliance enforcement, and decommissioning across macOS and Windows fleets Administer and optimise the Kandji MDM platform including custom profiles, automated deployments, and compliance policies Design and manage identity lifecycle workflows integrating Google Workspace, SCIM provisioning, and SSO/SAML configurations Build and maintain automated provisioning/deprovisioning workflows using APIs, scripting, and integration platforms Lead infrastructure projects end-to-end: office build-outs, network deployments, access control systems, and cloud service integrations

Important infos: The role is full remote, B2B contract provided, benefits included. This role includes on-call rotation, one week on call every four weeks The role is expected to be approximately: 80% hands-on engineering 20% architecture, design and technical planning   One on my client, a well known iGaming company, is looking for a Senior SRE/Devops engineer able to join their platform to build and maintain reliable, scalable infrastructure powering high-traffic production systems.   Key Responsibilities: Ensure platform reliability through monitoring, incident response, and root cause analysis. Participate in a 24/7 on-call rotation for production systems. Manage Kubernetes (EKS) infrastructure using Terraform, Helm, and GitOps (Flux/ArgoCD). Improve observability, automation, CI/CD pipelines, and infrastructure as code. Collaborate with engineering teams to support deployments and enhance system performance and scalability.   Requirements Strong hands-on experience with Kubernetes, AWS, Terraform, and CI/CD. Experience operating high-load production environments and on-call support. Knowledge of monitoring/observability tools (e.g., Datadog, New Relic). Experience with Kafka and cloud-native infrastructure is a plus. Proactive, ownership-driven mindset with excellent troubleshooting skills.