The Technical Support Specialist role is aimed at someone with strong attention to detail, technical curiosity, and a willingness to learn, to provide technical support in the specialized iGaming sector. The role involves handling technical tickets, working with and analyzing data, and solving issues through an investigative approach, directly supporting customer operations teams. The company offers hands-on training, making it a great opportunity to develop technical skills in a dynamic environment. Main responsibilities include: Receive training and demonstrate a commitment to continuous learning. Investigate player and system-related technical issues. Manipulate data and perform analysis to resolve technical problems. Provide proactive technical support to customer service agents. Clearly communicate technical concepts to non-technical audiences. Engage with suppliers and gaming providers to address issues and follow up on system improvements. Quickly adapt to new tools and technologies. Document all steps and decisions made during problem-solving. Suggest improvements and contribute innovative ideas to enhance team processes. Essential: Strong analytical thinking and attention to detail. Natural aptitude and interest in IT and technology. Good communication skills, especially for explaining technical topics to non-technical people. Proactive, able to work independently in a fast-paced environment. Strong team player with a focus on continuous improvement. Desirable: Experience in the iGaming industry is a plus. Knowledge of databases, spreadsheets, and handling large datasets or data queries. Education & Experience: A degree in IT, Computer Science, or a related field is preferred. Previous experience in technical support or data analysis is beneficial. Familiarity with online casino software is a plus. Personal Qualities and Behavioural Traits Curiosity and passion for technology: a drive to learn and understand how things work. Analytical mindset: ability to solve complex problems logically. Quick learner: can easily adapt to new technologies. Proactive approach: anticipates and addresses issues before they arise. Team player: works well with colleagues and across departments. Good communicator: able to clearly explain technical ideas to diverse audiences. Resilient: stays calm under pressure and recovers quickly from challenges. Detail-oriented: crucial for working with intricate datasets and resolving issues accurately. Relationships The specialist will have direct contact with: Their manager and team members. Customer service teams internationally. Other internal departments, such as Casino Operations and the Data/BI team. External stakeholders like game providers and aggregators.

About the Role We are looking for a Customer Service Lead to manage and inspire our bilingual customer support team in a 24/7 environment. You will be responsible for team performance, coaching, customer satisfaction, and driving operational excellence across all support activities. This is a key role that combines people leadership, process improvement, and strategic insight to help shape our customer experience in the local market.   Key Responsibilities Lead, motivate, and develop a high-performing customer support team Monitor KPIs and team performance metrics, identifying improvement opportunities Provide regular feedback, coaching, and performance evaluations Ensure adherence to internal policies and compliance with external regulations Act as a liaison between support, internal departments, and third-party providers Manage hiring, onboarding, and training of new team members Implement quality assurance and learning initiatives for the team Handle escalated customer cases with empathy and efficiency   Essential: Experience managing customer service or support teams Strong grasp of customer service operations and best practices Experience in coaching and performance management Analytical and problem-solving skills Excellent communication and leadership abilities Ability to balance business objectives with people-first leadership   Preferred: Background in customer experience or support management Experience with CSAT and quality frameworks Knowledge of learning & development processes Project management skills Experience leading cross-functional initiatives

We are looking for a junior-level legal professional to contribute to the dynamic and fast-evolving iGaming sector across Latin America. The Junior Legal Counsel will play a key supporting role within the regional legal team, providing essential legal services that ensure compliance, mitigate risk, and support commercial and operational initiatives. The position is ideal for a recently licensed lawyer with a strong interest in technology, digital entertainment, and international business. Reporting directly to the Latam Legal Manager, the Junior Legal Counsel will be involved in a broad range of legal matters including contract negotiation, regulatory research, internal policy development, and support for strategic projects—such as the launch of a live casino studio in Brazil. This role offers a unique opportunity to grow within a global, multicultural environment while gaining hands-on experience in cross-border legal operations and innovation-driven industries. What You Will Be Doing: Drafting all types of tech-based agreements and legal documents (License of IP, SaaS, software provision, NDA’s etc.) Following up on multi-national regulation and staying abreast with upcoming norms in Latam. Aiding with local regulatory authorities for the development of a live casino studio Assisting in building a scalable foundation for Brazil’s live casino studio including developing templates, processes, dealing with custom agencies, employees, etc. Maintaining record of local and global policies and procedures and uphold them internally. What We Need From You: Licensed lawyer in Brazil with issued professional card to exercise law, Goal-oriented and driven for excellence, English and Portuguese proficiency, writing and reading. Enjoy working in fast-paced and tech-based environments, Capacity to adapt to multi-national and multi-cultural legal work.