Customer Support & Risk Control Manager (Sao Paulo, Brazil) We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls. Key Responsibilities: Manage Customer Support and Risk Control daily operations. Lead, coach, and develop frontline teams. Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns. Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity. Track team KPIs, service quality, productivity, and operational performance. Improve processes, SOPs, workflows, and operational efficiency. Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams. Requirements: 5+ years of experience in Customer Support, Risk, Operations, or related areas. At least 2 years of people management experience. Experience managing customer escalations, operational processes, and risk investigations. Strong analytical and problem-solving skills. Experience working in fast-paced, high-volume environments. Professional English communication skills. Nice to Have: Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems. Experience building or scaling operational teams. What We're Looking For: Hands-on leader who can balance customer experience and risk management. Strong executor with excellent attention to detail. Calm under pressure and comfortable handling sensitive situations. Data-driven, proactive, and highly organized. This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil.

About the role: A fast-growing international iGaming company is expanding its operations in Brazil and looking to strengthen its local platform operations structure. With a strong global presence and a dynamic digital entertainment ecosystem, the company operates across multiple regulated markets, delivering innovative casino and sportsbook experiences to users worldwide. As part of this expansion, we are looking for a proactive and analytical Platform Operations Analyst to support daily platform operations, monitor campaigns and functionalities, and ensure a seamless and efficient user experience across the business. Key Responsibilities: Monitor platform operations and ensure the correct execution of campaigns, promotions, and platform activities Support operational routines related to casino, sportsbook, and other gaming products Track operational incidents and coordinate with internal teams to support resolution processes Work closely with Product, CRM, Customer Support, Risk, and global teams to align operational improvements Monitor platform performance and operational KPIs Validate configurations, content, and operational flows before launches and activations Support operational testing and post-release validations alongside Product and Tech teams Assist in documenting processes, workflows, and operational best practices Identify opportunities to improve user experience and platform efficiency Ensure adherence to internal policies, compliance standards, and local regulations Requirements: Previous experience in platform operations, product operations, or operational roles within iGaming, tech, or digital environments Strong analytical and problem-solving skills Experience monitoring KPIs and operational performance Ability to manage multiple priorities in fast-paced environments Strong organizational and communication skills Experience working cross-functionally with multiple stakeholders Knowledge of digital platforms and online operational environments Advanced or fluent English for daily communication with global teams Availability to work onsite in São Paulo/SP Nice to Have: Previous experience with online casino and sportsbook operations Familiarity with CRM tools, back-office platforms, or operational systems Understanding of user journeys within iGaming platforms Experience in international or high-growth companies Basic knowledge of operational metrics and data analysis Familiarity with Brazilian betting regulations What We Offer: Opportunity to join a globally recognized and rapidly expanding iGaming company International and collaborative work environment Exposure to global operations and strategic projects Career growth opportunities within a fast-scaling business Innovative and performance-driven culture Health insurance reimbursement support Dental insurance for employees and dependents 20-day paid contract recess period Birthday Day Off Modern and flexible work environment with no dress code

Studio Content Specialist Location: São Paulo - Hybrid Overview We are seeking a Studio Content Specialist to join a leading iGaming business in São Paulo, acting as the key content representative for one or more game Studios within the Revenue team. This role is focused on driving stronger commercial performance across the slot portfolio through content planning, launch coordination, market insight, and performance analysis. You will work closely with internal commercial teams, operators, and Studio partners to ensure game releases are positioned effectively across relevant markets, while helping shape content strategy based on player trends, operator objectives, and commercial opportunities. This is an excellent opportunity for someone with strong iGaming knowledge, particularly within casino and slot content, who enjoys combining analytical thinking, stakeholder management, and commercial decision-making in a fast-paced environment. Key Responsibilities Support the successful launch and distribution of new slot games across relevant operators and markets Coordinate launch planning activities, ensuring all operational and commercial requirements are delivered on time Analyze game performance, player trends, and market intelligence to identify growth opportunities and content gaps Provide actionable recommendations based on KPIs, operator feedback, and commercial performance data Act as the main point of contact for day-to-day Studio content matters internally and externally Collaborate closely with Commercial, Revenue, and Studio teams to improve content planning and portfolio performance Support roadmap discussions and adapt launch strategies based on market relevance and operator objectives Present gaming products effectively to both internal stakeholders and external partners Build strong relationships with operators, Studios, and cross-functional teams Represent assigned Studios at industry events, conferences, and customer meetings when required Must-Have Requirements Minimum 2 years of experience within the iGaming industry or a related commercial/content-focused role Strong understanding of online casino products, particularly slot content Experience analyzing KPIs, market trends, and commercial performance data Ability to translate data insights and customer feedback into practical business recommendations Excellent stakeholder management and communication skills Experience coordinating multiple projects and stakeholders simultaneously Fluent English communication skills Commercial mindset with strong attention to operational detail Ability to work collaboratively across Commercial, Revenue, and external partner teams Nice to Have Experience working with game providers, Studios, or casino operators Previous exposure to game launch planning or content distribution strategies Understanding of roadmap planning and portfolio optimization Additional language skills Knowledge of compliance and regulatory requirements within iGaming Profile Passionate about gaming products and market trends Analytical and commercially driven mindset Strong relationship-building and communication skills Self-motivated, proactive, and highly organized Comfortable operating in a fast-paced and collaborative environment Able to balance strategic thinking with hands-on execution Interested in shaping content performance and commercial success across multiple markets