Pentasia Malta.

A leading B2B provider is redefining service excellence and delivering high-quality experiences to millions of users worldwide. With a workforce of more than 10,000 skilled professionals, the company continues to expand its global footprint, operating from hubs across Europe, Asia, North America, and the Middle East. The team is committed to creating meaningful growth opportunities, investing in talent at every level, and building strong partnerships that support long-term success. Collaboration, ambition, and a shared drive for innovation sit at the heart of the culture, as employees work together to shape the future of the industry. Role: As the Content Manager – Social & Community, you will serve as the central voice of the brand across digital channels. You’ll be responsible for developing and executing a cohesive content strategy for both B2B and B2C audiences, shaping the brand’s online presence through creative storytelling, data-driven insights, and active community engagement. This role suits someone who combines strategic thinking with hands-on creativity and thrives in dynamic, fast-paced environments. Responsibilities: Develop and deliver a comprehensive social and community content strategy aligned with brand goals and audience needs. Create engaging, high-quality content—including posts, short-form videos, graphics, and multimedia assets—tailored to individual platforms. Oversee the content calendar, ensuring consistent, timely, and on-brand output. Build, maintain, and moderate active online communities by responding to messages, fostering conversations, and driving positive engagement. Monitor social channels and forums to track sentiment, identify trends, and gather insights about the brand, industry developments, and competitors. Plan and execute social media campaigns, promotions, and initiatives designed to grow reach, strengthen engagement, and build brand loyalty. Analyse performance metrics using various social and analytics tools, providing clear reports and recommendations to optimise future strategies. Manage the company’s social media platforms and tools, ensuring smooth operation, proper access, and effective communication with platform providers. Stay up to date with emerging social trends, technologies, and best practices to continually elevate the brand’s online presence. Collaborate with marketing, creative, and cross-functional teams to maintain cohesive messaging across all channels. Experience: Proven experience in content management, social media strategy, or community management. Strong understanding of major social platforms (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok) and their best practices. Excellent written and verbal communication skills, with strong attention to detail and creative thinking. Proficiency with social media tools and analytics platforms (e.g., Sprinklr, Hootsuite, Sprout Social, Buffer, Google Analytics) Experience with design, video editing, or multimedia tools is an advantage. A passion for community-building, audience engagement, and elevating brand advocacy. Solid analytical and reporting skills, with the ability to translate data into actionable insights. A collaborative mindset and strong interpersonal skills for working effectively across teams.

Pentasia is actively looking for Game Hosts/Presenters (Relocation to Armenia)! The Company: Our client is currently seeking enthusiastic, motivated, and dynamic individuals to join their team as Game Hosts/Presenters in the Sales and Business Development department, on-site in Armenia. In this role, you will be responsible for overseeing and facilitating various games while maintaining a high level of professionalism and ensuring exceptional customer service.   If you enjoy engaging with people and thrive in a camera-friendly environment, then this exciting opportunity is tailor-made for you!   Responsibilities: Conduct games in accordance with established procedures, ensuring a smooth and enjoyable experience for participants (don't worry, you will receive complete training for the role!) Engage with players through verbal interaction in the game chat, providing guidance and support as needed. Demonstrate honesty and accuracy in all aspects of game presentation. Attend mandatory meetings and training sessions as required. Adhere to designated work schedules and dress code standards. Always uphold the highest professional standards.   Required Qualifications: Fluent in spoken and written Portuguese and English. Strong sense of responsibility and attention to detail. Presentable appearance and grooming. Passion for delivering exceptional customer service. Willingness to work flexible hours, including night shifts, weekends, and public holidays. Benefits and offer: Salary NET $1,000 + incentives. Relocation with Visa assistance. Performance-based bonuses. Company accommodation. Medical insurance coverage. Access to free language courses. Teambuilding activities and corporate events. Complimentary tea, coffee, and refreshments. Flexible working schedule. Free parking facilities. Privilege card for additional perks. Corporate gym access.

Customer Service – Swedish Speaking Pentasia is actively looking for Customer Service Swedish Speaking The Company: Our client is seeking customer-focused, proactive, and detail-oriented individuals to join their Customer Service team in Malta (hybrid). In this role, you will support customers across multiple channels while ensuring a high standard of service and compliance within the iGaming environment. If you enjoy helping people, solving problems, and working in a dynamic setting, this opportunity is an excellent fit. Responsibilities: Support customers via calls, live chat, and email Manage and resolve more complex customer queries Approve withdrawals and process KYC documentation Perform security checks to safeguard customers and the business Follow internal processes, shift schedules, and quality standards Handle relevant ad hoc tasks as required Required Qualifications: Fluent Swedish, written and spoken (additional Nordic languages are a plus) Strong multitasking and problem-solving abilities Comfortable working shifts, including occasional night shifts Interest in using AI tools for workflow efficiency Customer service experience is an advantage Benefits and Offer: Annual salary: €26,000 Bonus scheme Hybrid working model One-time home office setup allowance Working remotely from abroad policy Private health insurance and well-being allowance