Pentasia Malta.

Chat Host (Remote – Rotative Shifts) Night shift included Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule. Chat Host (Remote – Rotative Shifts) Night shift included.  Location: Remote (based in Ceuta, Spain) Industry: Online Gambling / iGaming Languages: Spanish and English (MUST)   We’re looking for enthusiastic and reliable Chat Hosts to join our team and engage with players, ensuring they enjoy a safe, fun, and interactive iGaming environment.   Key Responsibilities Engage with players in real-time via live chat to create a friendly, welcoming, and enjoyable community atmosphere. Moderate chat rooms to ensure compliance with community guidelines and responsible gaming policies. Provide excellent customer support, answering player queries and escalating issues when necessary. Encourage participation in games, promotions, and events through positive interaction and engagement. Report player feedback, technical issues, or unusual activity to relevant teams. Adapt to rotative shifts, including evenings, weekends, and holidays.   Requirements: Based in Ceuta, Spain (remote working set-up required). Previous experience in customer service, community management, or hospitality is an advantage. Excellent communication skills, both written and spoken. Fluency in Spanish (English is a strong plus; other languages are an asset). Confident, engaging personality with the ability to build rapport quickly. Comfortable working in a regulated online gambling environment. Flexible to work on a rotating shift schedule.

My client is a creative and innovative team that connect and entertain players all around the world, creating exciting experiences and lasting connections, on the world’s largest online poker network. They are now seeking to hire a dynamic, innovative, and passionate team Payments Operations Manager to support the day-to-day operations of their payment service provider (PSP) ecosystem. Reporting to the Director of Operations, the Payments Operations Manager will be maintaining PSP relationships, supporting other teams and helping ensure a seamless cashier experience for our players worldwide.   Duties & Responsibilities: Manage and maintain commercial and operational PSP relationships as the primary point of contact Lead PSP onboarding, due diligence, contract negotiations, and compliance oversight ?Negotiate and manage contracts and SLAs to optimize performance and costs Monitor PSP performance (acceptance rates, fees, processing times) and drive improvements Act as liaison between PSPs and DevOps on technical/API and cashier integration issues Support Finance and Treasury with reconciliation, settlements, and cash flow management Resolve complex player payment escalations in partnership with Customer Relations Track regulatory and industry trends in iGaming payments and recommend adjustments Advise senior management with insights to optimize the payments ecosystem Requirements: 4+ years of experience in payments, operations, or financial services (iGaming, fintech, crypto, or PSP industry strongly preferred) Proven track record in managing PSP relationships and negotiating commercial contracts Strong understanding of payment ecosystems, including cashier flows, reconciliation processes, and PSP/API integrations Demonstrated ability to work cross-functionally with technical, finance, and customer-facing teams Entrepreneurial mindset: resourceful, proactive, and able to identify and implement alternative solutions Experience managing compliance requirements and adapting to evolving regulatory landscapes Excellent communication and relationship management skills, with the ability to influence both internal stakeholders and external partners Benefits: Competitive salary and annual raise based on performance Discretionary bonus (up to 50% of salary) Comprehensive and extended benefits and Health Care Spending Account Commute Perk: Parking pass or Presto Card Endless snacks, coffee, tea, and beverages

The Company: This opportunity is with a leading global provider of sports data, dedicated to transforming the industry through innovation. Our client specializes in sports data collection and analysis, advanced data management, and cutting-edge services such as AI-driven insights and sports visualization. The Role: As a Business Development Representative, you will play a key role in driving growth across the Latam region. Your responsibilities include generating and qualifying new business opportunities, managing sales activities through CRM systems, and supporting account executives and sales managers by building a strong pipeline. This role requires creativity in prospecting, strong negotiation skills, and the ability to effectively communicate the company’s value proposition to potential clients within the gaming and betting industry. About You: You have over 2 years of experience in business development within igaminga/sports betting industry, with a strong background in lead generation and client prospecting. You are fluent in both English and Spanish and comfortable working with international clients. Proficient in CRM tools like Salesforce or Outreach, you bring excellent communication and negotiation skills, a passion for sports, and the flexibility to travel when needed. Does this sound like you or someone you know? If so, please contact Alexandra Bomberg at Pentasia for a discussion.