Pentasia Malta.

Finnish Customer Support Team Leader Location: Malta Salary: €30,000–€35,000, depending on experience   An established iGaming business is looking for a Finnish-speaking Customer Support Team Leader to help develop its customer support operations as it expands into new markets. This is a hands-on leadership opportunity for someone looking to take the next step in their career, with the chance to help build a team, improve processes, and contribute to the development of a growing market.   Key Responsibilities Work closely with Customer Support management to develop and oversee the Finnish-speaking support team. Help establish and improve processes, ensuring the team is equipped to support the requirements of a regulated market. Monitor team performance, service quality, and individual KPIs, providing regular feedback and coaching. Support recruitment, onboarding, training, and the ongoing development of team members. Manage team schedules and ensure appropriate coverage across shifts and operational requirements. Encourage a positive team culture built around collaboration, accountability, and continuous improvement. Work with other departments and team leaders to improve customer experience and support wider business objectives. Remain hands-on with daily customer support when needed, leading by example and helping resolve operational challenges.   Requirements At least 1.5 years of experience within the iGaming industry. Fluent Finnish and English, both written and spoken. Previous team leadership experience or strong potential to step into a leadership role. A proactive, hands-on approach with the ability to take ownership and improve existing processes. Strong communication, organisational, and problem-solving skills. Comfortable working in a fast-paced environment and managing changing priorities. Swedish or additional language skills would be an advantage.   Working Hours The role operates on a rotating shift schedule: 09:00–18:00 12:00–21:00 15:00–00:00   Remote Work: Remote working may be considered for strong candidates, subject to management approval.   This is an excellent opportunity for a motivated Finnish-speaking iGaming professional looking to develop their leadership experience, take on greater responsibility, and play an active role in growing a customer support function. Seniority Level Not Applicable Industry Gambling Facilities and Casinos Employment Type Full-time Skills English Continuous Improvement Telecommuting Customer Experience Business Process Improvement Recruiting Training

tbc only Malta or Gib for now.

Employment type: Full-time (B2B contract) About the company A fast-growing B2B PR and marketing agency working with established brands in the iGaming industry, a small, remote-first team with a flat structure, direct access to clients and a strong presence at industry events. About the role Looking for a Performance Marketing Manager to own paid and organic marketing, with LinkedIn as a main channel. You’ll take full-funnel ownership, from strategy and campaign set-up to optimisation and reporting, working directly with the founders and clients rather than passing work down the chain. Key responsibilities Plan, run and optimise paid and organic campaigns, with a focus on LinkedIn Own the full funnel, from audience targeting and creative testing to lead generation and reporting Grow brand presence and engagement with a B2B audience Work closely with the founders and clients to turn goals into campaigns Track performance, report on results and use data to improve campaigns Represent the company at selected industry conferences and events What we’re looking for Proven B2B marketing experience, ideally in iGaming, or on the agency or provider side Hands-on experience running paid social campaigns, ideally LinkedIn Ads, alongside organic content A proactive, hardworking self-starter who is comfortable owning results Strong written English and an analytical, data-led approach Based in Europe and able to work remotely Nice to have SEO and PPC experience Experience attending or supporting industry events and conferences What’s on offer Fully remote, flexible working Direct exposure to clients and established iGaming brands Opportunities to attend industry conferences A competitive package, with a bonus structure to be discussed