Pentasia Malta.

CRM Manager Location: Philadelphia, PA, United States (Hybrid) Job Type: Full-Time Salary: $100,000 – $130,000/year My client is a growing leader in gaming and digital engagement solutions, partnering with operators and brands to drive customer loyalty, retention, and revenue growth through data-driven marketing strategies. With a strong focus on innovation and responsible gaming, they support a diverse and expanding portfolio of clients across the U.S. We are seeking a CRM Manager to join a collaborative and high-performing marketing team. This role is ideal for someone who thrives at the intersection of analytics, execution, and strategy, and who enjoys managing multiple priorities while delivering best-in-class CRM campaigns. Position Summary The CRM Manager is responsible for developing, executing, and optimizing customer relationship management strategies across digital channels to strengthen customer engagement and lifetime value. This role leads end-to-end campaign execution, leverages data insights to inform decisions, and partners closely with internal and external stakeholders to meet client objectives. The ideal candidate brings strong project management skills, a quantitative mindset, and hands-on experience with CRM platforms in a dynamic, fast-paced environment. Key Responsibilities CRM Strategy & Campaign Execution Manage the execution of email, push, and in-app messaging campaigns to support client goals. Own campaigns end-to-end, including targeting, segmentation, setup, testing, execution, fulfillment, reporting, and optimization. Create and manage personalized messaging modules and automated campaign journeys. Develop, launch, and manage promotional campaigns for clients across CRM channels. Analytics & Optimization Analyze campaign performance metrics to generate actionable insights and recommendations. Continuously optimize CRM marketing programs to improve engagement, retention, and revenue outcomes. Support data-driven decision-making across CRM initiatives. Technology & Vendor Management Manage relationships with CRM software vendors and ensure effective use of CRM technologies. Act as a subject-matter resource on CRM tools and digital engagement platforms. Stay current on CRM industry trends, best practices, and emerging technologies, applying insights to strategy development. Qualifications Demonstrated hunger for continuous learning and execution in the digital gaming space. Strong creative problem-solving abilities paired with analytical rigor. Hands-on experience with major CRM platforms, ESPs, and push providers such as Optimove, Braze, Bloomreach, or similar tools. Familiarity with online gaming, sports betting, or casino environments is a strong advantage. Ability to manage multiple priorities independently while contributing effectively within a team environment. Why Join? You enjoy solving complex problems using data and analytics. You naturally ask “why” and enjoy digging deeper to uncover insights. You want to grow your skills while learning from experienced leaders in a dynamic industry. You have an interest in sports betting, gaming, and/or casino environments. You value autonomy and flexibility while also enjoying collaboration and teamwork. Join and be part of a forward-thinking organization where innovation, learning, and execution come together to drive meaningful impact and career growth.  

Head of DevOps & Security - Scope of Services A crypto casino is looking for a Head of DevOps & Security to own the security posture and infrastructure reliability of their platform end-to-end. This is a senior leadership role responsible for protecting player funds, hardening cloud infrastructure, and building out DevOps practices that keep our platform fast, available, and resilient at scale. You'll lead a team of security and infrastructure engineers, partner closely with product and software engineering, and serve as the executive point of contact for all security incidents, compliance audits, and infrastructure strategy. You will be a hands-on contributor to the security and DevOps infrastructure that keeps everything running smoothly. Responsibilities include, but are not limited to, the following: DevOps & Infrastructure:  Own the reliability and scalability of the cloud infrastructure, including container orchestration, CI/CD pipelines, observability, and disaster recovery. Design and maintain infrastructure-as-code (IaC) across AWS or equivalent cloud platforms, with a focus on reproducibility, auditability, and least-privilege access. Build and optimize CI/CD pipelines for fast, safe deployments — including Docker build caching, multi-stage builds, and automated testing gates. Establish SLOs, SLIs, and error budgets; lead incident management and on-call practices. Architect disaster recovery and business continuity plans, including cross-region failover and backup strategies. Drive cost optimization across cloud spend while maintaining performance and security standards. Information Security Strategy & Governance Develop, implement, and maintain the Company’s information security strategy and cybersecurity framework. Establish security policies, standards, and governance structures to safeguard the Company’s systems, infrastructure, and data assets. Oversee alignment of information security practices with the Company’s operational objectives and technology roadmap. Cybersecurity Risk Management Identify, assess, and manage cybersecurity risks across the Company’s technology environment. Implement appropriate risk mitigation strategies and security controls designed to protect critical infrastructure and digital assets. Monitor evolving cyber threats and vulnerabilities that may impact the Company’s infrastructure or operations. Security Operations & Incident Response Oversee processes for monitoring, detecting, and responding to cybersecurity incidents or security vulnerabilities. Coordinate incident response activities, ensuring appropriate investigation, containment, and remediation measures are implemented. Support the development and maintenance of incident response plans and security response procedures. Digital Asset & Platform Security Oversee security frameworks relating to the protection of digital assets, wallets, and crypto transaction infrastructure where applicable. Support the implementation of safeguards designed to protect wallet systems, transaction processes, and platform integrity. Coordinate with Risk, Fraud, and Product teams to strengthen controls protecting the platform from abuse, account compromise, or system manipulation. Compliance & Regulatory Alignment Oversee alignment of the Company’s security practices with relevant regulatory obligations, compliance requirements, and industry standards. Support internal and external security audits, risk assessments, and compliance reviews where required. Maintain oversight of data protection, security controls, and governance frameworks. Security Awareness & Continuous Improvement Promote a culture of security awareness across the organisation through guidance, training, and knowledge-sharing initiatives. Identify opportunities to strengthen the Company’s cybersecurity posture through improved tools, processes, and security practices.

Dutch Customer Service Agent Location: Malta(Hybrid) Salary: €28,000 per year   About the Role Join a leading online casino team as a Dutch Customer Service Agent, where you’ll support players and deliver a great customer experience. You’ll handle queries across multiple channels and help ensure a smooth and enjoyable player journey. No iGaming experience is needed, full training is provided.   Responsibilities Support customers via chat, phone, and email in Dutch Resolve issues, handle disputes, and escalate when needed Assist players with technical questions and troubleshooting Explain game rules, features, and promotions Collaborate with internal teams to ensure a seamless experience Stay up to date with products, promotions, and industry updates   What We’re Looking For Native-level Dutch and strong English skills Willingness to work shifts, including weekends Strong communication and customer service skills Professional, empathetic, and player-focused mindset Ability to multitask in a fast-paced environment   What’s On Offer Competitive salary (€28,000 + night shift allowance) 5% monthly pension contribution to be paid with salary €1,000 annual wellness allowance Relocation support Hybrid working (after probation) + remote work abroad option Birthday leave + additional anniversary leave Training, career growth, and a supportive team environment Team events, Friday drinks, and free parking