Pentasia Malta.

Customer Service Team Lead (Swedish or Norwegian )   Salary: UP TO €40K DOE + Bonus + Benefits Location: Hybrid in Malta   We’re supporting a well-established, fast-growing iGaming operator in Malta in their search for a motivated Customer Service Team Lead (Swedish or Norwegian Speaking) to guide, develop and inspire a high-performing CS team.   Key Responsibilities: • Build and hire a proactive, high-quality team with strong performance standards • Coach, mentor, and upskill team members to drive continuous improvement • Conduct regular quality reviews and 1:1 development meetings • Collaborate closely with wider CS teams to ensure optimal scheduling and coverage • Analyse and report on team performance daily, weekly and monthly • Plan engaging team activities and events to maintain motivation • Ensure strict adherence to AML, Fraud, Compliance and Responsible Gaming procedures • Manage resources assertively to maintain efficiency and high service standards • Uphold brand values and ensure all customer interactions reflect company culture • Provide clear expectations, structured feedback and ongoing support • Develop individual performance plans with measurable goals   What We’re Looking For: • A natural leader with exceptional communication and interpersonal skills • Strong background in Customer Experience, including email and live-chat support • Solid understanding of sports betting, casino and the broader iGaming environment • Experience or knowledge in payment processes is an advantage • A proactive, solutions-focused team player who is seen as a “go-to” person • High attention to detail, strong work ethic and confidence in sharing ideas • Flexibility to work in a shift-based rotational environment • Native-level Swedish or Norwegian 

Established international iGaming company on the lookout for Customer Service Executive (Swedish Speaking) Form part of an international iGaming company Chance to kickstart your career with growth opportunities   Location: Malta Workplace: Hybrid   Your Role: Assist customers via live chat, email, and phone, providing timely and effective support. Take ownership of more complex issues, ensuring they are resolved efficiently. Collaborate with internal teams and external partners to resolve customer concerns. Process KYC verification and enhanced due diligence when necessary. Review and approve withdrawal requests in line with security protocols. Conduct daily security checks to monitor new accounts and transactions. Analyze customer interactions and provide feedback to improve services and self-help resources. Support CX initiatives by contributing insights on customer trends and system improvements. Handle additional tasks as required by the Customer Experience Management team.   What You Bring: Fluent Swedish (spoken and written) with strong communication skills. Interest in sports and casino is a plus. Analytical mindset and problem-solving abilities. Ability to work flexible shifts, including night shifts. Previous customer service experience is an advantage. Strong multitasking skills and ability to work in a fast-paced environment.   What’s in It for You? ? Competitive salary of €26K + Bonus ? Quarterly team events and weekly company socials ? Hybrid work setup with a home-office setup allowance ? Work remotely from anywhere yearly benefit ? Wellbeing allowance ? Private health insurance with dental coverage

Business Development Manager  Remote role (live anywhere in Europe) Market-leading Sportsbook Provider First key role in Europe Heavily new-business focused role A leading global sportsbook technology provider is seeking a Business Development Manager to drive the business’ expansion across Europe.   The business has an established international presence with over 1,000 employees globally and provides sportsbook solutions to operators and aggregators worldwide.   This is a unique opportunity to join a well-established sportsbook provider and play a key role in building its European commercial presence.   Key Responsibilities: Identify and secure new partnerships with iGaming operators and aggregators Build and manage a strong pipeline of new business opportunities Represent the company at key industry events and conferences Requirements: 4+ years’ sales or business development experience, ideally within iGaming Proven track record in new business generation Experience selling sportsbook products Strong network across operators within less regulated markets  Fluent English required (Turkish or Spanish beneficial) The role is fully remote and can be based anywhere within Europe. The position offers a strong base salary, alongside a competitive commission and bonus structure, rewarding successful new business development and partnership growth.