Pentasia Malta.

Regulatory Compliance Manager My client, a leading iGaming company in Limassol, Cyprus, is looking for a Regulatory Compliance Manager to join the team. The selected candidate will be responsible for managing regulatory compliance across multiple jurisdictions (e.g. UKGC, MGA, SGA, DGA, DGOJ, GGL, AGCO and other global licenses), ensuring the business operates in line with applicable laws. You will act as the main contact for regulators, support internal teams, and uphold compliance standards. Key Responsibilities Ensure compliance with relevant regulatory requirements Manage regulator relationships, including licences, reporting, and queries Conduct internal audits and compliance reviews Monitor regulatory changes and assess impact Provide guidance to internal teams Maintain accurate, audit-ready documentation Requirements 3+ years’ experience in compliance, ideally in a regulated industry Strong understanding of multi-jurisdictional regulations Good communication and organisational skills Ability to manage multiple priorities independently High attention to detail and integrity What’s on Offer Competitive salary and benefits Supportive work environment Opportunities for career growth

Customer Support Representative (Turkish Speaking) Salary: €23,500   About the Role We’re looking for a Customer Support Representative to deliver exceptional service and support to our customers across multiple channels. You’ll play a key role in ensuring a smooth customer experience while resolving queries efficiently and professionally.   Key Responsibilities Handle customer enquiries and complaints via email, phone, and live chat within agreed SLAs Investigate and resolve issues by gathering and assessing relevant information Take ownership of customer queries using internal systems and tools Report, track, and follow up on technical issues raised by clients Maintain accurate records of all customer interactions and transactions Stay up to date with company policies, procedures, and regulatory requirements Proactively suggest improvements to enhance customer service efficiency Support translation tasks where required Carry out customer verification and KYC checks in line with guidelines Collaborate with internal teams to resolve customer issues Promote products and services to existing customers where appropriate Work on a shift basis, including weekends and public holidays, to support customer needs Assist with any additional tasks as required   Requirements Fluent or native-level Turkish and English (both written and spoken) Previous experience in a customer-facing or online support role Strong passion for delivering excellent customer service Problem-solving mindset with the ability to think on your feet Ability to multitask and prioritise effectively Good computer literacy skills Flexible and adaptable to shift work

A fast-growing global iGaming supplier is seeking an Account Manager to support and grow operator relationships across the US and Canadian regulated online casino markets. This is an excellent opportunity for an early-career professional with 1–2 years of experience in an iGaming B2B account manager role to develop commercially within a high-growth, international business. The role focuses on supporting day-to-day account management activities, assisting with game launches and promotions, analysing performance data, and helping to build long-term operator partnerships. You will work closely with senior account managers and cross-functional internal teams to ensure strong commercial outcomes and excellent partner experience. Key Responsibilities: Support the management of operator accounts across the US and Canada under guidance from senior team members. Assist with account planning, performance tracking, and preparation of regular business reviews. Support game launches, ensuring correct game packages, positioning, and go-live execution. Help drive product adoption and visibility through promotional and marketing initiatives. Analyse KPIs, game performance, and market data to identify trends and opportunities. Coordinate onboarding activities for new operators and support ongoing account needs. Maintain accurate account documentation, reports, and internal updates. Collaborate with Product, Marketing, and Commercial teams to deliver against partner requirements. Monitor competitor activity and share insights with the wider commercial team. Support senior colleagues at industry events, conferences, and partner meetings as required.   Requirements: 1–2 years of experience in iGaming and account management. Strong interest in the regulated online casino and slots market. Highly organised with strong attention to detail and time management skills. Analytical mindset with the ability to interpret data and performance metrics. Strong written and verbal communication skills. Comfortable working with multiple stakeholders in a fast-paced environment. Proficiency in Microsoft Office (Excel, PowerPoint, Word). Bachelor’s degree in Business, Marketing, Finance, or a related discipline (advantageous but not essential). Willingness to travel regularly for partner meetings and industry events.