Pentasia Malta.

About the Role My client is seeking a Director of Analytics & Business Intelligence to lead and scale their data function within a high-growth, regulated digital gaming environment. This is a hands-on leadership role responsible for driving analytics strategy, delivering actionable insights, and partnering cross-functionally with Product, Marketing, Finance, Operations, and Professional Services. The successful candidate will serve as a key advisor to senior leadership, translating complex data into clear, commercially impactful decisions. Key Responsibilities Analytics Strategy & Governance Define and execute the analytics vision, strategy, and roadmap aligned to business objectives Establish and maintain robust data governance frameworks to ensure accuracy, integrity, and consistency Partner with technology teams on data infrastructure, owning the analytics and insight layer Act as a subject matter expert on analytics best practices and responsible data usage Translate complex data into clear, actionable insights for executive stakeholders Player & Marketing Analytics Lead analysis of customer behavior, segmentation, lifecycle performance, and LTV modelling Drive insights on acquisition, retention, and engagement strategies Oversee reporting on digital marketing performance, loyalty programs, and ROI metrics Collaborate with marketing and product teams to optimise campaign effectiveness Financial & Operational Analytics Support budgeting, forecasting, and financial planning processes Develop KPIs, dashboards, and reporting frameworks to drive business performance Deliver insights that connect operational performance to revenue outcomes Provide cross-functional analytical support across key business areas Compliance & Risk Analytics Partner with compliance teams to identify potential fraud and AML risks through data analysis Ensure all analytics outputs meet regulatory and compliance requirements Professional Services Support Provide client-facing teams with market intelligence, benchmarking, and performance insights Develop standardized reporting, ROI frameworks, and dashboards to support client engagements Enable data-driven storytelling to support client acquisition and retention Leadership & Team Development Build, lead, and mentor a high-performing analytics team Establish workflows, prioritization models, and quality standards Drive a culture of curiosity, accountability, and commercial focus Scale team capability in line with business growth Requirements Experience 7+ years in data analytics or a related field, with at least 3 years in a leadership role Proven experience owning and leading an analytics function Strong experience in customer analytics, including segmentation and LTV modelling Track record of presenting insights to executive and board-level stakeholders Experience in high-growth or scaling environments is highly desirable Exposure to multi-partner ecosystems, loyalty programs, or P&L analytics is advantageous Education Bachelor’s degree in a relevant field (e.g., Economics, Business, Statistics, Engineering) Master’s degree preferred Skills & Competencies Strategic mindset: Ability to translate business problems into analytical solutions Technical expertise: Strong SQL skills; experience with BI tools (e.g., Power BI); advanced Excel Additional tools: Experience with Python, R, or similar is a plus Communication: Ability to simplify complex insights for non-technical audiences Leadership: Proven ability to build, manage, and develop teams Business acumen: Solid understanding of financial metrics, ROI, and revenue drivers Collaboration: Strong cross-functional stakeholder management skills Data governance: Deep understanding of data quality, integrity, and best practices Why Apply? Opportunity to lead a high-impact analytics function within a growing digital business Strategic, visible role with direct exposure to executive leadership Chance to shape data-driven decision-making across multiple business functions Build and scale a team in a dynamic and evolving environment

B2B Marketing Manager – LATAM About the Role: An international iGaming company is expanding its presence across Latin America, with a strong focus on regulated markets such as Brazil, Peru, and Colombia. We are looking for a B2B Marketing Manager based in Brazil to support this growth, bringing strong local knowledge and a hands-on approach to marketing execution. This role will focus on building brand presence and driving commercial opportunities through event-led and relationship-driven initiatives. You will work closely with regional stakeholders and global teams, playing a key role in connecting the LATAM market with the company’s broader marketing strategy. Key Responsibilities: Develop and execute relationship-driven marketing initiatives, including events, hospitality activities, business trips, and regional exhibitions Manage end-to-end execution (budgeting, vendor sourcing, negotiations, logistics, timelines, and on-site delivery) Support participation in key industry conferences (e.g., SBC, SiGMA, and regional events) Ensure all activities align with brand standards, positioning, and quality expectations Support PR, social media, and content initiatives in line with global guidelines Contribute to creative direction, brand positioning, and local market adaptation Act as a bridge between LATAM and European headquarters to ensure strategic alignment Requirements: Based in Brazil with strong understanding of local and LATAM business culture Proven experience in event management, experiential marketing, or similar Strong project management skills, able to manage multiple initiatives Experience with budget planning and cost control Strategic mindset with strong communication, negotiation, and stakeholder management skills High attention to detail and quality standards Experience in B2B environments (iGaming is a strong advantage) Background in brand marketing, communications, or related fields is a plus Fluent Portuguese & English required; Spanish is a plus (intermediate acceptable) What We Offer: Quarterly bonuses Remote & flexible schedule Medical insurance (for you +1) & financial support for special events Professional development reimbursement & online English classes Employee referral bonus program Why Apply: Opportunity to join a growing international business and shape the LATAM marketing strategy from the ground up.

Job Title: Swedish Customer Service Representative Location: Malta Job Type: Full-time and Hybrid We are seeking a passionate and dedicated Customer Service Representative - Swedish Speaking to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our Norwegian-speaking clientele, ensuring a seamless and enjoyable experience for all users. Requirements: Fluency or native proficiency in Swedish with a fluent level of English, both spoken and written. Comfortable working on a flexible shift basis. Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!) Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players. Strong organizational skills, punctuality, and the ability to find accurate information promptly. Detail-oriented and capable of maintaining a positive attitude even in stressful situations. Openness to constructive feedback and a collaborative team player with the ability to work independently. As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience. Responsibilities: Provide players with timely, personal, and professional solutions that exceed their expectations. Offer support and assistance to players facing difficulties. Educate customers about our products, site features, policies, and promotions. Update customer accounts with relevant information as required. Collaborate with our Fraud and Payments team to address customer queries. Employee Benefits & Offer: €25,000 Gross Salary Private life and health insurance. Health benefits Paid training, no experience required. Company events