Pentasia Malta.

Customer Experience Manager Location: Malta Salary: €60-70k DOE   An exciting opportunity for an experienced Customer Experience professional to join a growing iGaming business and take ownership of its player support function.   This is a hands-on role with plenty of scope to shape how Customer Experience operates as the business grows. You will be responsible for building the right processes, developing a strong support team, and ensuring players receive a consistently high standard of service.   What you'll be doing Take ownership of the overall Customer Experience function and day-to-day support operation. Build and develop a high-performing team, including recruitment, onboarding, coaching, and performance management. Establish clear processes, escalation routes, quality standards, and ways of working. Oversee complaints and complex player escalations, ensuring they are handled effectively and professionally. Use customer feedback and operational data to identify recurring issues and improve the player experience. Work closely with Product, Operations, Technology, Payments, and other teams to resolve player friction and improve processes. Help shape the tools, automation, and systems used across Customer Experience. Develop a scalable support model that can grow alongside the business.   What we're looking for 5+ years' experience in Customer Support or Customer Experience, ideally within iGaming environment. Previous experience leading and developing a Customer Support or Customer Experience team. A hands-on approach with the ability to build processes and functions rather than simply manage an established operation. Strong understanding of escalations, complaints, quality management, and customer service operations. Excellent communication and stakeholder management skills. Comfortable working in a fast-moving, entrepreneurial environment with a high level of ownership. An interest, passion and hands-on experience in AI technology, automation, and finding smarter ways to improve customer journey.   Malta-based candidates preferred.

People Partner – Gibraltar | On-site   Im supporting a growing iGaming business looking for a People Partner to join their Gibraltar office and be the Point of Contact for all People related matters. This is a broad role combining hands-on HR operations with strategic business partnering, giving you the opportunity to shape the employee experience as the business scales.   Key Responsibilities Own the full employee lifecycle from onboarding to offboarding. Partner with managers and leaders on employee relations, performance, development and engagement. Provide practical advice on Gibraltar employment legislation and HR matters. Improve People processes, policies and employee initiatives. Use People data and employee feedback to identify trends and support business decisions. Champion company values and introduce AI/automation to improve People processes.   About You Experience as an HR Business Partner, Senior HR Generalist or in a broad People role. Strong employee relations and employment law knowledge. Confident coaching managers and building trusted relationships. Proactive, organised and comfortable working in a fast-paced, growing business. Commercially minded with a willingness to challenge existing ways of working. Interested in using technology and AI to improve HR practices.   What’s Offered Opportunity to help shape the People function within a growing Gibraltar office. Up to 34 days' annual leave based on tenure. Quarterly team socials. Supportive and inclusive working environment. Health insurance + an attractive salary

I am looking for a growth marketing manager for a large international i-gaming operator. The role is based in Ceuta in the office one day a week from home. You will be responsible for leading the optimization, conversion and organic growth of the digital business through user behavior analysis, journey improvement, and continuous experimentation using data-driven decision-making through marketing analytics.   What will you do Conversion Optimization (CRO) • Lead the conversion optimization strategy. • Identify opportunities for improvement throughout the funnel (registration, validation, first deposit, activation, and repeat purchases).   • Analyze user behavior to detect points of friction and churn. • Define and prioritize initiatives aimed at improving conversion, activation, engagement, and customer value.   Marketing Analytics • Functionally lead the areas marketing analytics. • Prioritize analyses aligned with business objectives. • Ensure the quality and consistency of dashboards and reporting. • Transform data into actionable insights and recommendations for Marketing and Product.   Personalization and Customer Experience • Drive, together with CRM and Product, the personalization of the experience. • Identify advanced segmentation opportunities. • Improve the relevance of customer journeys and touchpoints. Benchmarking and Innovation • Analyze trends and best practices in CRO, UX, and Growth. • Conduct continuous competitor benchmarking. • Propose new optimization tools and methodologies.   This is a senior marketing role ideally suited to someone already in Ceuta looking fort a new role. If this is of interest then please get in touch