Pentasia Malta.

A UK based company is looking to hire a Compliance Manager. The Compliance Manager leads and manages our compliance framework across all areas of the business. This role is critical in ensuring our competitions, marketing activity, payment processes and customer interactions fully comply with UK laws, regulations and industry best practice. You will act as the subject-matter expert on regulatory compliance, working closely with senior leadership, marketing, product and operations teams to ensure compliance is embedded into everything we do. Responsibilities include; Ensure full compliance with UK legislation relevant to online competitions, including the Gambling Act 2005, CAP Code, Consumer Protection laws and data protection (UK GDPR). Assess whether competitions are structured as prize competitions, free draws or skill-based formats and ensure they meet legal requirements. Review and maintain all competition Ts&Cs to ensure compliance and fairness. Monitor regulatory developments and advise the business on changes impacting operations. Develop, implement and maintain compliance policies, procedures and internal controls. Conduct compliance risk assessments and audits, identifying gaps and recommending improvements. Establish, implement and maintain the QMS in line with ISO 9001 Maintain accurate compliance records and documentation. Review marketing materials, website content, terms & conditions and promotional campaigns for regulatory and advertising compliance. Work closely with marketing teams to ensure transparent, fair and compliant customer communications. Oversee processes relating to fairness, prize fulfilment, complaints handling, chargebacks, scam emails and customer support compliance, leading investigations where required. Ensure robust processes for age verification, AML (where applicable) and responsible participation. Accountable for implementation and ongoing management of GDPR compliance across the business, including identifying, investigating and responding to data breaches and Data Subject Access Requests. Acts as internal Data Protection Officer Provide compliance training and guidance across the business, acting as subject matter expert. Act as the primary point of contact for compliance queries and escalation. Develop and maintain rules for access to restricted or sensitive data Support due diligence and compliance oversight of payment providers, software partners and suppliers. Assist with audits or information requests from regulators, payment providers or external advisors. Experience Required: Proven experience in a compliance, regulatory or legal role within an online, digital, gambling, gaming or promotions-led business. Experience working with or advising online competition, prize draw, gaming or gambling businesses. Familiarity with ASA rulings, CAP Code enforcement and Gambling Commission guidance. Compliance qualification (e.g. ICA, CII or similar) or legal background. Strong knowledge of UK regulatory frameworks relating to competitions, promotions or gambling. Excellent understanding of consumer protection, advertising standards and UK GDPR. This is a hybrid working arrangement, three days per week in the office.

Customer Service Agent (Finnish Speaking) Location: Malta | Hybrid Salary: €25,000 – €30,000   About the Role We’re looking for a friendly and proactive Finnish-speaking Customer Service Agent to join a fast-growing international iGaming company in Malta. As the first point of contact for players, you’ll provide support via phone, chat, and email, ensuring a smooth, safe, and positive customer experience in a regulated online gaming environment.   Responsibilities Support customers in Finnish and English via chat, email, and phone Assist with account queries, verification, deposits, withdrawals, and promotions Review KYC documents and perform security checks Resolve customer issues professionally and efficiently Collaborate with teams such as Risk, Fraud, and Responsible Gaming Maintain accurate records in line with internal and legal requirements Support translation and localisation tasks when needed Contribute to a positive and collaborative team environment   What We’re Looking For Fluent Finnish and English, written and spoken Strong communication and customer service skills Comfortable working shifts, including future night shifts Flexible and motivated to grow within a scaling company Responsible, accurate, and detail-oriented Previous customer support experience is a plus Interest in online gaming or sports betting is an advantage   What’s Offered Hybrid working model Paid onboarding and training in Belgium (flights and accommodation included) Lunch allowance for office days Full reimbursement of office parking costs Growth and development opportunities within a fast-growing company International and supportive work environment

Customer Support & Risk Control Manager (Sao Paulo, Brazil) We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls. Key Responsibilities: Manage Customer Support and Risk Control daily operations. Lead, coach, and develop frontline teams. Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns. Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity. Track team KPIs, service quality, productivity, and operational performance. Improve processes, SOPs, workflows, and operational efficiency. Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams. Requirements: 5+ years of experience in Customer Support, Risk, Operations, or related areas. At least 2 years of people management experience. Experience managing customer escalations, operational processes, and risk investigations. Strong analytical and problem-solving skills. Experience working in fast-paced, high-volume environments. Professional English communication skills. Nice to Have: Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems. Experience building or scaling operational teams. What We're Looking For: Hands-on leader who can balance customer experience and risk management. Strong executor with excellent attention to detail. Calm under pressure and comfortable handling sensitive situations. Data-driven, proactive, and highly organized. This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil.