Pentasia Malta.

Customer Support & Risk Control Manager (Sao Paulo, Brazil) We are hiring a Customer Support & Risk Control Lead to join a fast-growing international iGaming company expanding its operations in Brazil. This role will lead both Customer Support and Risk Control teams, ensuring an excellent customer experience while maintaining strong fraud prevention, risk management, and operational controls. Key Responsibilities: Manage Customer Support and Risk Control daily operations. Lead, coach, and develop frontline teams. Handle complex customer escalations involving payments, account issues, KYC, bonuses, and platform-related concerns. Monitor and investigate fraud, bonus abuse, multi-accounting, payment risks, chargebacks, and suspicious user activity. Track team KPIs, service quality, productivity, and operational performance. Improve processes, SOPs, workflows, and operational efficiency. Collaborate closely with Product, CRM, Payments, Compliance, and Tech teams. Requirements: 5+ years of experience in Customer Support, Risk, Operations, or related areas. At least 2 years of people management experience. Experience managing customer escalations, operational processes, and risk investigations. Strong analytical and problem-solving skills. Experience working in fast-paced, high-volume environments. Professional English communication skills. Nice to Have: Experience within iGaming, sportsbook, casino, fintech, e-commerce, or digital platforms. Knowledge of KYC/AML, payment risk, fraud prevention, and CRM/ticketing systems. Experience building or scaling operational teams. What We're Looking For: Hands-on leader who can balance customer experience and risk management. Strong executor with excellent attention to detail. Calm under pressure and comfortable handling sensitive situations. Data-driven, proactive, and highly organized. This is an excellent opportunity to join an international company during a key growth phase and play a strategic role in building and scaling operations in Brazil.

Our client is looking for an Online Casino Manager who is well versed in the Philippines market and its licensing framework. The role is based in Manila so either you will be already on the ground or open to relocation to the city. You will have strong experience of  Solid experience on Social Media promotions and acquisition. Experience with live streamers Knowledge of the Philippines Market Good knowledge of online Casino games.  Experience of working with Vendors to run joint campaigns and secure the best games. Experience in casino retention promotions and dealing with audience segmentation. If this sound like you then please get in touch for more information.  

Head of SEO We are seeking a senior, hands-on Head of SEO to define and deliver the organic search strategy for an established online casino business as it transitions into a regulated market and undergoes a full platform rebuild. This is a pivotal role responsible for protecting and growing existing organic performance while ensuring the new platform is built on best-practice SEO foundations from the outset. The Head of SEO will own strategy across technical SEO, migration planning, content, digital PR, AI-driven search optimisation, reporting, and long-term capability development. This is a senior leadership role, but not purely managerial. The business requires someone who can set clear direction, influence Product and Technology decisions, and remain close enough to execution to deliver hands-on work in a lean environment. The ideal candidate will combine strategic leadership with deep, modern SEO expertise. Experience in highly competitive, regulated industries—particularly gambling or gaming—would be highly advantageous. Key Responsibilities SEO Strategy & Organic Growth Define and own the end-to-end SEO strategy and roadmap. Protect and grow existing organic visibility, rankings, and traffic during platform rebuild and regulatory transition. Identify and prioritise growth opportunities across brand, non-brand, content, technical SEO, and authority building. Embed SEO into broader acquisition strategy, working closely with Product, Marketing, Data, Content, UX, and Compliance teams. Monitor competitor activity and market trends to inform ongoing optimisation and opportunity identification. Technical SEO, Platform Rebuild & Migration Own all SEO requirements for the platform and front-end rebuild. Ensure the new site is architected with strong SEO foundations, including crawlability, indexation, site structure, internal linking, structured data, canonicalisation, page speed, Core Web Vitals, and mobile-first performance. Lead end-to-end SEO migration planning, including URL mapping, redirect strategy, metadata, content preservation, risk mitigation, and post-launch monitoring. Conduct regular technical SEO audits and ensure issues are prioritised and resolved effectively. Partner closely with Product, Engineering, platform providers, and front-end teams to embed SEO requirements early in the development lifecycle. Content, On-Site Optimisation & AI Search Define the SEO content strategy across key areas including casino pages, game categories, educational content, responsible gambling, brand trust, promotions, and commercial landing pages. Optimise existing content and define requirements for new content within the rebuilt platform. Establish clear content frameworks covering quality, search intent, internal linking, and structured optimisation. Prepare the business for evolving search behaviour, including AI-driven search, generative engines, and answer-based discovery models. Leverage AI tools to improve research, planning, and workflow efficiency while maintaining quality, compliance, and brand integrity. Digital PR, Authority & Off-Site SEO Define and lead the digital PR and link acquisition strategy to build authority in a highly competitive market. Collaborate with Brand, PR, Content, and external partners to develop campaigns that support both visibility and credibility. Monitor backlink profile quality and manage off-site SEO risk. Ensure all authority-building activity is sustainable, compliant, and appropriate for a regulated environment. Analytics, Reporting & Performance Define SEO KPIs across visibility, rankings, traffic, acquisition, conversion, content performance, and technical health. Work with Data and Analytics teams to develop robust SEO reporting using tools such as Google Search Console, GA4, Snowflake, Power BI, and other SEO platforms. Deliver regular performance insights and actionable recommendations to senior stakeholders. Use data to prioritise initiatives and continuously refine the SEO roadmap. Team, Partners & Capability Building Act as a hands-on SEO lead in the short term, delivering directly without reliance on a large team. Define the future SEO operating model, including in-house capabilities and external agency or specialist support. Manage SEO agencies, freelancers, and digital PR partners where required. Build SEO capability and awareness across Product, Content, UX, Technology, and Marketing teams. Support the evolution of a lean, scalable SEO function over time. Compliance & Brand Trust Ensure all SEO activity aligns with gambling regulations, advertising standards, and responsible gambling requirements. Work closely with Legal, Compliance, and Responsible Gambling teams to ensure content accuracy and approval where necessary. Support the development of high-trust content that enhances brand credibility during regulatory transition. Proactively mitigate SEO-related regulatory, reputational, or customer protection risks. Required Experience Significant SEO experience, ideally in a senior in-house role within a competitive digital environment. Strong technical SEO expertise, including site architecture, migrations, structured data, crawl and indexation management, performance optimisation, and mobile-first SEO. Proven experience managing large-scale site migrations or platform rebuilds. Strong content SEO experience, including keyword strategy, content architecture, search intent mapping, and quality frameworks. Understanding of AI search, generative search experiences, and evolving organic discovery trends. Experience working cross-functionally with Product, Engineering, UX, Content, Analytics, Marketing, and Compliance teams. Strong analytical skills with the ability to translate SEO data into commercial insight. Experience managing agencies, budgets, tools, or external partners. Proficiency with tools such as Google Search Console, GA4, Screaming Frog, Ahrefs, Semrush, Botify, Lumar, Power BI, or equivalent platforms. Experience in gambling, gaming, financial services, travel, marketplaces, or other regulated/highly competitive sectors is highly desirable. Key Skills & Capabilities Strategic thinker with strong hands-on execution ability. Deep technical SEO expertise. Strong commercial awareness and prioritisation skills. Comfortable operating in a lean, fast-moving environment. Ability to influence Product and Technology decisions. Strong stakeholder management across technical and commercial teams. Data-driven, pragmatic, and outcome-focused approach. Clear and confident communicator with senior stakeholders. Curiosity and understanding of AI, automation, and the future of search. Ability to build long-term capability, not just manage day-to-day activity.