Pentasia Malta.

About the Role: In this position, you will take ownership of performance marketing activities across LATAM, with a strong focus on driving sustainable growth through acquisition and retention strategies. The role requires both strategic oversight and hands-on execution, ensuring campaigns are optimized for profitability and adapted to local market dynamics. Main Responsibilities: Own and drive the full performance marketing strategy across LATAM markets Plan, launch, and optimize multi-channel acquisition campaigns including paid social, search, affiliates, influencer partnerships, and programmatic traffic Track and improve core performance metrics such as CAC, CPA, ROAS, FTDs, retention rates, and LTV Identify high-growth markets, audiences, and acquisition opportunities within LATAM Work cross-functionally with CRM, product, design, and affiliate teams to strengthen funnel performance and user value Continuously test and refine landing pages, creatives, and promotional offers to increase conversion rates Use data insights and player behavior analysis to make fast and effective optimization decisions Manage and allocate budgets efficiently, scaling profitable campaigns while minimizing inefficiencies Stay informed on competitor activity, market trends, and regulatory updates across the region Support the development of localized strategies and campaigns tailored to specific countries Desired experience: Strong experience in performance or growth marketing roles Background in iGaming, online casino, or related industries is highly preferred Deep understanding of LATAM digital channels, audiences, and market dynamics Demonstrated success in scaling acquisition campaigns with measurable ROI Solid knowledge of attribution models, tracking tools, and funnel optimization techniques Experience working with dashboards, analytics tools, and budget ownership Familiarity with traffic sources relevant to gaming and casino offers Strong commercial awareness with a focus on profitability over volume Ability to work in a fast-paced environment, testing and iterating quickly based on data Spanish and/or Portuguese language skills are beneficial  

About the role: This position is focused on leading and executing fully integrated marketing initiatives for an iGaming project operating in Mexico. Based onsite in Mexico City, the role requires a well-rounded marketer who can combine strategic thinking with hands-on execution. The person in this role will oversee the full marketing journey, from market analysis and channel selection to local activations and performance tracking. Acting as a key local representative, they will build strong relationships with partners and providers while ensuring that all marketing activities deliver measurable results and align with market dynamics. Main Responsibilities: Develop and execute 360° marketing strategies across online and offline channels, ensuring compliance with iGaming regulations. Plan and implement local campaigns, including events, sponsorships, promotions, and partnerships with venues such as restaurants, bars, and entertainment locations. Select and manage the most effective mix of marketing channels to reach target audiences. Oversee the entire marketing funnel, from user acquisition to retention and loyalty initiatives. Build and manage relationships with local media, agencies, and communication platforms (e.g., SMS, radio, outdoor advertising). Negotiate and assess partnerships to ensure strong return on investment. Conduct audience research, segmentation, and behavioral analysis; run surveys and focus groups to test messaging and campaign approaches. Define KPIs, monitor performance, and optimize campaigns based on data insights. Coordinate internal teams and external partners to ensure smooth execution of marketing activities. Maintain a structured roadmap and actively manage day-to-day marketing operations. Desired experience: Minimum of 4 years in marketing roles, ideally within iGaming, betting, or entertainment (industry experience is a strong advantage but not strictly mandatory). Proven experience delivering integrated campaigns across digital and offline channels. Strong knowledge of the Mexican market, including media landscape and consumer behavior. Experience in partnerships, local activations, and event marketing. Solid analytical skills with experience tracking KPIs and optimizing campaign performance. Strong organizational and project management abilities. Native-level Spanish and advanced English (C1) required. Strong communication, negotiation, and relationship-building skills (highly valued).

Senior Customer Support Specialist (Finnish Speaking)   Form part of a fast-growing international iGaming business Step into a senior, leadership-track CS role with real impact   Location: Malta (St. Julian’s) - Relocation Provided. Workplace: Hybrid Salary: Up to €30k + Bonus   Your Role: Deliver high-quality support to players via live chat, email, and calls, handling both standard and more complex queries with confidence Take ownership of escalations, ensuring issues are resolved efficiently and in line with internal standards Review KYC documentation and process withdrawals, maintaining accuracy and compliance with regulatory requirements Support fraud detection and account monitoring through detailed customer and transaction reviews Act as a senior presence within the team, stepping in during peak periods or critical situations Contribute to team performance by supporting coaching, onboarding, and knowledge sharing across the department Assist Team Leads with tracking KPIs such as CSAT, response times, and ticket volumes Collaborate cross-functionally with product, payments, and compliance teams to improve processes and customer experience Take ownership of specific markets, features, or workflows, becoming a go-to person within the team   What You Bring: 2+ years of experience in online customer support within iGaming or a similar fast-paced environment Strong understanding of KYC, payments, and customer risk/fraud fundamentals High emotional intelligence with a natural leadership mindset Data-driven approach with awareness of how performance impacts wider business outcomes Fluent English and Finnish Ability to multitask, prioritise, and perform under pressure Comfortable working shifts, including potential night shifts Interest in sports and/or casino products is a plus Curiosity around tools and technology (including AI) to improve efficiency   What’s in It for You? Salary up to €30K + Bonus Quarterly team events and weekly company socials Hybrid work setup with home-office allowance Work remotely from anywhere yearly benefit Wellbeing allowance Private health insurance with dental coverage