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Technical Customer Support Specialist (Chinese Speaking) ? Location: Malta (On-site) ? Salary: Up to €30,000   About the Role Our Client are looking for a Technical Customer Support Specialist to join our on-site team in Malta. In this role, you will support operational activities, handle agent queries, and monitor gaming systems in real time. This is a great opportunity for someone interested in technical support and the gaming industry.   Key Responsibilities Handle agent requests via written communication and provide timely support Operate and manage back-end game tools Perform basic network troubleshooting and tool usage Monitor game operations in real time and respond to issues promptly   What We’re Looking For Fluent in English and Chinese Strong interest in technical support and gaming Basic understanding of IT, networking, or systems is an advantage Background in Information Management or Computer Science is a plus Good problem-solving skills and attention to detail   What’s On Offer Salary up to €30,000 annually Full training provided (including initial training in Taiwan) Opportunity to gain hands-on experience in gaming operations On-site role within a collaborative team environment Career development opportunities within a growing industry

We’re looking for a Senior AI Engineer to lead the design and deployment of production-grade AI systems, with a focus on self-hosted models. You’ll play a key role in shaping how AI is used across Enteractive - from LLM-powered tooling for agents, to automation, personalization, and internal intelligence systems, while ensuring data privacy, performance, and reliability. This is a hands-on, high-impact role for someone who can bridge research and real-world systems at scale. Key Responsibilities Design, build, and maintain AI/LLM infrastructure (self-hosted models, GPUs, inference pipelines) Develop and deploy LLM-based solutions (RAG systems,internal tools for agents and CRM teams) Optimize models for latency & throughput in controlled environments Build scalable data pipelines for training, fine-tuning, and evaluation Implement model serving and orchestration (e.g., APIs, batching, streaming inference) Ensure security, compliance, and data privacy across all AI systems Collaborate with product and operations teams to embed AI into player engagement workflows Required Skills / Experience 2+ years of experience in AI / ML engineering Solid understanding of LLMs, embeddings, and prompt engineering Experience deploying models in on-prem or hybrid environments Strong Python skills and experience building production APIs/services Experience with model optimization techniques (quantization, batching, GPU utilization) Familiarity with MLOps practices (CI/CD, monitoring, versioning) Strong problem-solving skills and ability to operate autonomously

We are looking for a Senior Voice AI Engineer to design and build real-time conversational voice systems that integrate seamlessly into our engagement workflows. This role focuses on low-latency, production-grade voice pipelines, combining Speech-to-Text (STT), LLM reasoning, and Text-to-Speech (TTS) into cohesive, high-quality experiences. You’ll be working on systems that need to feel natural, responsive, and human-like, operating under strict performance and reliability constraints. Key Responsibilities Design and build real-time voice AI pipelines Develop and optimize low-latency streaming systems using tools like LiveKit Implement and fine-tune Voice Activity Detection (VAD) and turn-taking logic Engineer robust prompting strategies for conversational AI (multi-turn, context-aware flows) Integrate LLMs with voice interfaces for agent-assist and autonomous interactions Optimize for latency, interruption handling, and conversational naturalness Evaluate and improve speech recognition accuracy and voice synthesis quality Work closely with product and operations to embed voice AI into player engagement workflows Ensure scalability, observability, and fault tolerance of real-time systems Required Skills / Experience 5+ years of experience in software engineering, with strong exposure to real-time or AI systems Hands-on experience with voice AI components including STT, TTS & VAD Experience with LiveKit or similar real-time communication frameworks (WebRTC, media pipelines) Strong experience with LLMs and prompt engineering for conversational systems Proficiency in Python Understanding of latency optimization and streaming architectures Experience building and deploying production-grade systems

  Our client is looking for an experienced media buyer within the I-Gaming space. You will be used to owning the budget for all paid media and optimising the ROAS. Responsibilities & tasks :     Campaign management: set up, monitoring and optimization of all media buying platforms  Budget management: allocate & manage ad spend to ensure ad serving delivery & campaign profitability  KPI analysis: analysis & reporting of campaigns performance to internal and external stakeholders  Negotiate and manage relationships with existing and new media platforms  R&D: look for new traffic (ad places, publishers, platforms, ad-exchanges) on a consistent basis  If this sounds like your next challenge and you are based in Malta please reach out.

Our client is looking for an Acquisition Specialist who is strong across PPC and Programmatic ad buying. You will be experienced within the I-Gaming sector and be able to be in their office in Farringdon at least 2 days a week. Ideally you will have experience across casino and sportsbook in both regulated and unregulated markets. For more information please get in touch. 

  We're looking for a Content Manager to lead and evolve our clients content function on a fixed-term maternity cover basis. This role is responsible for overseeing content strategy, managing day-to-day operations, and ensuring high-quality, high-performing output across all channels. You will act as the central point of accountability for content, working closely with marketing, product, and commercial teams to deliver impactful messaging aligned with business goals. You will be fluent ion Dutch and English and be available to go to our clients offices in Malta. If this sounds like your next opportunity please give me a call to discuss in more detail.    

Title - Senior Game Mathematician  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Game Mathematicians.  What I'm looking for: • Previous experience as a Game Mathematician in the iGaming industry.  • Strong analytical mindset and sharp attention to detail • Passion for slot games from both a developer and player perspective If interested, don't hesitate to reach out. 

Seeking a talented CRM Sportsbook Manager to play a key role in driving retention, engagement, and betting activity across our sportsbook offering. As CRM Sportsbook Manager, you will be responsible for delivering timely, data-driven campaigns aligned to the sporting calendar, odds movements, and customer behaviour. Responsibilities Plan and execute daily, event-driven CRM campaigns across email, SMS, push notifications, and onsite messaging, focused on key sporting events, live betting opportunities, and promotional activity. Own customer communications around major fixtures, tournaments, and in-play moments to maximise engagement and betting frequency. Collaborate with CRM Operations to build detailed campaign briefs tailored to sportsbook audiences, including segmentation by sport, league, and player preferences. Act as the creative lead for sportsbook CRM, ensuring all offers (free bets, odds boosts, bet-and-get, etc.) are compelling, relevant, and aligned with trading and commercial objectives. Develop and implement retention strategies specific to sportsbook users, including lifecycle campaigns, reactivation flows, and VIP engagement. Work closely with Trading and Content teams to align messaging with odds, markets, and key events. Use CRM tools to deliver highly targeted, personalised campaigns based on betting behaviour, recency, frequency, and value. Test all campaigns thoroughly, ensuring accuracy of odds, links, and promotional mechanics before launch. Monitor live campaigns during major sporting events and optimise in real-time where needed. Analyse campaign performance (stakes, turnover, active days, retention) and provide actionable insights to the Head of CRM. Implement A/B testing strategies across messaging, offers, and timing to continuously improve performance. Ensure seamless customer journeys from communication to bet placement, minimising friction and errors. Support onsite merchandising by highlighting key matches, boosted odds, and trending markets. Stay up to date with the sporting calendar, competitor activity, and industry trends to inform campaign planning. Education Bachelor’s degree preferred. The ideal candidate will have: At least 2 years’ experience in CRM or marketing, ideally within sportsbook, gaming, or a fast-paced digital environment. Strong understanding of sportsbook mechanics (odds, markets, bet types, promotions). Experience with CRM segmentation, lifecycle planning, and event-based campaigns. Excellent communication skills with the ability to write compelling, action-driven sportsbook copy. High attention to detail, particularly when working with time-sensitive and odds-based content. Familiarity with CRM platforms such as Customer.io (or similar tools). A passion for sports and a strong awareness of major leagues, tournaments, and betting trends. Analytical mindset with experience interpreting campaign and player data. Ability to thrive in a fast-paced, real-time environment, especially during live sporting events. Proactive, organised, and highly motivated, with a continuous improvement mindset. Experience working with trading, product, or analytics teams is a strong advantage. Enthusiasm, energy, and a results-driven approach to maximising player engagement and revenue

A successful iGaming business is looking to hire within it's Technical Compliance Team. This is a full time position working on a hybrid basis in great offices on Malta. The role of Technical Compliance Officer will be responsible for;   Hold the Internal Audit Key Function for the Group’s MGA licences Coordinate, process, and monitor certification/audit licence obligations for established and new regulated i-gaming markets Conduct routine and surprise internal audits of gaming operations to ensure adherence to online gaming laws and regulations and present findings to the audit and risk committee, ensuring transparency without direct involvement in implementing corrective actions Communicate effectively and develop strong relationships with regulatory authorities, internal and external auditors Work closely and collaboratively with other key stakeholders internally and externally in the regulatory landscape Stay up to date with regulatory development and best practice in compliance control within and outside of the company Identify, document, and increase efficiencies of business processes to align with compliance requirements and comply with regulations in relevant jurisdictions Maintain knowledge and assist in keeping an up-to-date and accurate library/database of regulatory standards and licenses Support regulatory audits and gap analysis sessions and provide management with detailed reports on findings Any other ad-hoc duties that may be required Expertise Required; Specific work experience in one or both of the following: Internal/External Auditor and/or Compliance role Experience with auditing standards and/or gaming regulations Analytical skills with a highly developed sense of curiosity Strong interpersonal skills, efficient networker, and collaborative team player Excellent report writing skills Advanced computer skills in MS Office (Excel, Outlook, PowerPoint) as well as Jira and Confluence High-level interpersonal skills and problem-solving skills High sense of ownership and desire to improve their skills Excellent command of both spoken and written English A certification in internal audit (CIA) and/or systems audit (CISA) is advantageous. Benefits include; A competitive and attractive salary up to 55,000 Euros Private health insurance Annual wellbeing benefit allowance A weekly breakfast Social events for building strong relationships with colleagues This is an excellent opportunity to work with a specialised team in a growing, regulated iGaming business.

Our client is looking for a Sportsbook growth specialist to work in their offices in Madrid. You will have proven experience in the online gambling , with a strong emphasis on campaign impact and optimization. Key Responsibilities Plan, execute and optimize sportsbook promotional campaigns (free bets, odds boosts, bet & get, acca insurance, etc.) Own the performance of campaigns, ensuring a strong balance between player engagement and profitability Analyse player behaviour and betting activity to identify growth opportunities across the lifecycle If you can work in the offices in Madrid and bring passion and knowledge of sportsbook marketing campaigns then please get in touch.