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We are looking for a Head of AI to lead the rollout of Generative AI initiatives across a global organization. This role is focused on turning AI opportunities into practical, production-ready solutions that deliver measurable business value. Main Responsibilities: Lead a cross-functional Gen AI team, setting priorities, removing blockers, and ensuring delivery. Own and manage the Gen AI adoption roadmap from idea generation to production rollout. Assess and prioritize AI use cases based on business value, feasibility, and implementation effort. Make informed technical decisions around LLMs, RAG, AI agents, enterprise AI platforms, build-vs-buy options, and production readiness. Coordinate stakeholders, dependencies, risks, and delivery timelines across multiple teams. Report progress, outcomes, and ROI to senior stakeholders. Lead change management and adoption strategies to ensure AI solutions are successfully embedded across the business. Desired experience: Strong practical understanding of AI/ML and Generative AI technologies. Technology delivery experience, including AI/ML or complex technical projects delivered into production. Experience leading technology adoption and change management in complex organizations. Familiarity with LLMs, prompt engineering, RAG, AI agents, and enterprise AI platforms. Strong stakeholder management, communication, prioritization, and decision-making skills. Delivery-first mindset with a focus on shipping working solutions.  

Title: CRM Coordinator Location: Copenhagen, Denmark (Hybrid) Salary: Competitive (Depending on Experience) Pentasia are supporting an industry leading Crypto Casino in their search for a CRM Coordinator to join their team in Copenhagen. The successful candidate will plan, deliver, and optimise Danish-language CRM campaigns across email and SMS to drive customer engagement, retention, and customer lifetime value, while analysing performance and collaborating with marketing and acquisition teams to deliver targeted, data-driven communications that support commercial growth.     Role and Responsibilities Coordinate all Danish-language customer communications and content across the customer lifecycle Develop and recommend campaign strategies, formats, and delivery plans to improve engagement and profitability Support retention initiatives to increase customer lifetime value and reduce churn in the Danish market Collaborate with content and marketing teams to plan promotional activity and campaign timing Work closely with acquisition teams to align growth and retention strategies and support expansion into new markets Source and develop relevant content for customer communications Monitor, analyse, and report on email and SMS campaign performance (weekly and monthly KPIs) Own and manage the promotion calendar for the Danish market     Work Experience and Skills Experience in customer lifecycle and retention marketing within a digital subscription or regulated online industry Hands-on experience with CRM platforms and data analytics tools Fluent in Danish and English, both written and spoken Experience working with creative teams (e.g., design, content production) Strong understanding of retention marketing principles Industry knowledge in gaming, entertainment, or sports is beneficial but not essential     Personal Qualities and Behavioural Traits Strong team player with the ability to collaborate across departments Excellent communication and stakeholder management skills Highly organised with strong attention to detail Able to prioritise effectively and consider broader business impact Comfortable working in a fast-paced, performance-driven environment   If you or someone in your network would be interested in the opportunity, please apply and reach out to me for more information! bryan.enriquez@pentasia.com

I am working with a leading iGaming betting services provider, on a crucial new hire into the London office. We are looking for an experienced Head of Trading/Trading manager who has managed a team; someone who has an deep understanding of trading and in play trading/odds; and someone who can manage and drive the trading product. This role is hybrid in their London office and offering a very competitive salary, bonus and benefits package. If your interested then APPLY or email - matt.chapman@pentasia.com

Technical Customer Support Specialist (Chinese Speaking) ? Location: Malta (On-site) ? Salary: Up to €30,000   About the Role Our Client are looking for a Technical Customer Support Specialist to join our on-site team in Malta. In this role, you will support operational activities, handle agent queries, and monitor gaming systems in real time. This is a great opportunity for someone interested in technical support and the gaming industry.   Key Responsibilities Handle agent requests via written communication and provide timely support Operate and manage back-end game tools Perform basic network troubleshooting and tool usage Monitor game operations in real time and respond to issues promptly   What We’re Looking For Fluent in English and Chinese Strong interest in technical support and gaming Basic understanding of IT, networking, or systems is an advantage Background in Information Management or Computer Science is a plus Good problem-solving skills and attention to detail   What’s On Offer Salary up to €30,000 annually Full training provided (including initial training in Taiwan) Opportunity to gain hands-on experience in gaming operations On-site role within a collaborative team environment Career development opportunities within a growing industry

We’re looking for a Senior AI Engineer to lead the design and deployment of production-grade AI systems, with a focus on self-hosted models. You’ll play a key role in shaping how AI is used across Enteractive - from LLM-powered tooling for agents, to automation, personalization, and internal intelligence systems, while ensuring data privacy, performance, and reliability. This is a hands-on, high-impact role for someone who can bridge research and real-world systems at scale. Key Responsibilities Design, build, and maintain AI/LLM infrastructure (self-hosted models, GPUs, inference pipelines) Develop and deploy LLM-based solutions (RAG systems,internal tools for agents and CRM teams) Optimize models for latency & throughput in controlled environments Build scalable data pipelines for training, fine-tuning, and evaluation Implement model serving and orchestration (e.g., APIs, batching, streaming inference) Ensure security, compliance, and data privacy across all AI systems Collaborate with product and operations teams to embed AI into player engagement workflows Required Skills / Experience 2+ years of experience in AI / ML engineering Solid understanding of LLMs, embeddings, and prompt engineering Experience deploying models in on-prem or hybrid environments Strong Python skills and experience building production APIs/services Experience with model optimization techniques (quantization, batching, GPU utilization) Familiarity with MLOps practices (CI/CD, monitoring, versioning) Strong problem-solving skills and ability to operate autonomously

We are looking for a Senior Voice AI Engineer to design and build real-time conversational voice systems that integrate seamlessly into our engagement workflows. This role focuses on low-latency, production-grade voice pipelines, combining Speech-to-Text (STT), LLM reasoning, and Text-to-Speech (TTS) into cohesive, high-quality experiences. You’ll be working on systems that need to feel natural, responsive, and human-like, operating under strict performance and reliability constraints. Key Responsibilities Design and build real-time voice AI pipelines Develop and optimize low-latency streaming systems using tools like LiveKit Implement and fine-tune Voice Activity Detection (VAD) and turn-taking logic Engineer robust prompting strategies for conversational AI (multi-turn, context-aware flows) Integrate LLMs with voice interfaces for agent-assist and autonomous interactions Optimize for latency, interruption handling, and conversational naturalness Evaluate and improve speech recognition accuracy and voice synthesis quality Work closely with product and operations to embed voice AI into player engagement workflows Ensure scalability, observability, and fault tolerance of real-time systems Required Skills / Experience 5+ years of experience in software engineering, with strong exposure to real-time or AI systems Hands-on experience with voice AI components including STT, TTS & VAD Experience with LiveKit or similar real-time communication frameworks (WebRTC, media pipelines) Strong experience with LLMs and prompt engineering for conversational systems Proficiency in Python Understanding of latency optimization and streaming architectures Experience building and deploying production-grade systems

  Our client is looking for an experienced media buyer within the I-Gaming space. You will be used to owning the budget for all paid media and optimising the ROAS. Responsibilities & tasks :     Campaign management: set up, monitoring and optimization of all media buying platforms  Budget management: allocate & manage ad spend to ensure ad serving delivery & campaign profitability  KPI analysis: analysis & reporting of campaigns performance to internal and external stakeholders  Negotiate and manage relationships with existing and new media platforms  R&D: look for new traffic (ad places, publishers, platforms, ad-exchanges) on a consistent basis  If this sounds like your next challenge and you are based in Malta please reach out.

Our client is looking for an Acquisition Specialist who is strong across PPC and Programmatic ad buying. You will be experienced within the I-Gaming sector and be able to be in their office in Farringdon at least 2 days a week. Ideally you will have experience across casino and sportsbook in both regulated and unregulated markets. For more information please get in touch. 

  We're looking for a Content Manager to lead and evolve our clients content function on a fixed-term maternity cover basis. This role is responsible for overseeing content strategy, managing day-to-day operations, and ensuring high-quality, high-performing output across all channels. You will act as the central point of accountability for content, working closely with marketing, product, and commercial teams to deliver impactful messaging aligned with business goals. You will be fluent ion Dutch and English and be available to go to our clients offices in Malta. If this sounds like your next opportunity please give me a call to discuss in more detail.    

Title - Senior Game Mathematician  Salary - Competitive depending on experience  Location - Europe  Structure - Remote  Here at Pentasia we are currently assisting a fast-growing Slot Provider in expanding their team. I'm currently on the lookout for Senior Game Mathematicians.  What I'm looking for: • Previous experience as a Game Mathematician in the iGaming industry.  • Strong analytical mindset and sharp attention to detail • Passion for slot games from both a developer and player perspective If interested, don't hesitate to reach out.