Our Practices
Overseeing the strategic direction, whilst bringing expertise and insight to the top table in gaming
and gambling
Top-tier positions in the iGaming and Payments industry await those with the expertise and
acumen to lead. As a senior manager, director or even CEO, it’s also your character that will shape
the business’ future. The payoff? It’s your chance to bring your best ideas into reality in the global iGaming and Payments industry.
Head of Customer Success Manager - B2B iGaming This role can be based anywhere in the UK Lead an international team Market leading B2B supplier Manage and develop a portfolio of T1 operators Reputable business, recognised as providing innovative state of the arts games Dynamic fast paced environment This company is a global technology and software company that specialises in the development and supply of casino and sports related games to the online gambling industry. It is recognised for its ongoing innovation and industry excellence. It delivers state-of-the-art products and solutions to leading gaming operators around the world. It boasts that it offers the largest and most competitive portfolio of titles within a particular sector. Based anywhere in the UK and reporting to the CEO, you will be an integral part of this international business. Managing a team of customer success managers dotted around the globe, you will also be responsible for managing and developing some of the biggest gaming operators on the planet! The person in the role will focus on managing, mentoring and leading the team towards driving value for customers. Candidates will need to be based in the UK and have solid B2B account management experience of T1 clients as well as people management experience. Ideally casino games & sports betting related experience would be preferred, candidates with casino games experience will also be considered. To discuss this opportunity in greater depth, please contact Karl Harenburg at Pentasia.
Why Join Us? Exciting opportunity to lead HR strategy in a fast-growing international company Hands-on role shaping company culture and developing organizational talent Dynamic, collaborative work environment with a strong focus on innovation and people Who Will You Work For? An international service provider supporting companies in the iGaming space, offering a range of customized business solutions across the LATAM region. With steady growth and a people-focused approach, the company is expanding its operations while maintaining a strong commitment to professionalism, innovation, and team culture. Why This Role? As the Country HR Manager, you will lead the HR and Administration functions for the Panama office. You will act as a strategic partner to senior leadership, ensuring legal compliance, elevating the employee experience, and building a workplace culture that attracts and retains top talent. This role is perfect for a driven HR leader looking to make a lasting impact in a high-growth setting. Key Responsibilities: Develop and execute HR strategies aligned with business goals for a 300+ person workforce. Ensure full compliance with local labour laws, policies, and regulations. Manage daily HR operations, including payroll, HRIS systems, and employee data. Act as a trusted advisor on employee relations, disciplinary matters, and conflict resolution. Lead initiatives that drive employee engagement and promote a positive workplace culture. Collaborate with global HR teams on projects related to recruitment, learning & development, compensation, and benefits. Oversee employer branding initiatives to attract high-quality candidates. Manage and mentor a local HR team of 3–4 members. Supervise general office administration to support smooth operations. What Will Help You Succeed? Strong understanding of local HR laws and compliance best practices Leadership experience and the ability to coach and develop HR team members Excellent communication, interpersonal, and problem-solving skills A passion for building people-first cultures and improving the employee experience Requirements: Bachelor's degree in HR, Business Administration, or a related field (Master’s or certification like SHRM/CIPD is a plus) Minimum 5 years’ experience in HR management, ideally in the Online BPO or related industry Proven track record in strategy implementation, employee relations, and HR operations Proficiency in HR systems and tools (e.g., HRIS, payroll software, MS Office) Bilingual in English and Spanish Benefits: Professional development & mentorship opportunities Office perks including snacks, drinks, and regular team celebrations A modern, vibrant workspace in Panama City Recognition for life events such as birthdays, weddings, and newborns If you're a people-first leader ready to shape the future of HR in a growing company, we’d love to hear from you. Apply now!
Our client, a legally authorized casino operator in Brazil, is seeking an experienced Vice President of Casino to lead and oversee all aspects of its online casino operations. This is a senior leadership role requiring a strategic, hands-on professional with a deep understanding of the online casino industry, supplier management, team leadership, and product innovation. The VP of Casino will play a crucial role in shaping the company’s strategy within Brazil’s newly regulated market, ensuring compliance while driving growth, engagement, and profitability. Key Responsibilities Strategic Leadership & Growth Define and execute the overall strategy for the casino vertically in alignment with company objectives. Develop and implement innovative plans to drive acquisition, retention, and revenue growth. Monitor market trends, competitor activity, and regulatory updates to keep the company at the forefront of the industry. Assist in the development of tournaments, promotions, bonus definitions, campaigns, and game prioritization. Casino Product & Supplier Management Oversee the development, optimization, and performance of casino games and platform features. Manage relationships with third-party providers, negotiating commercial agreements to ensure the best offerings and profitability. Collaborate with internal stakeholders (marketing, compliance, tech, data and finance) to optimize the casino product portfolio. Ensure seamless integration of new suppliers and products while maintaining an outstanding user experience. Team Leadership & Operations Build, lead, and mentor a high-performing casino operations team. Establish key performance indicators (KPIs) and ensure the team meets business objectives. Foster a data-driven culture to improve decision-making and customer experience. Work closely with risk and fraud teams to ensure responsible gaming and security measures. Compliance & Market Adaptation Ensure all operations align with Brazil’s new gaming regulations. Work with legal and compliance teams to implement policies that maintain the highest industry standards. Represent the company in discussions with industry stakeholders, and key partners. Skills & Qualifications Proven experience in a senior casino management role within the online gaming industry. Deep knowledge of online casino operations, including product management, game suppliers, and regulatory frameworks. Strong leadership skills with a track record of building and managing successful teams. Expertise in supplier management, contract negotiations, and commercial optimization. Solid understanding of marketing, customer retention, and player engagement strategies. Data-driven mindset, with experience leveraging analytics to optimize product performance. Fluent in Portuguese and English (both written and spoken). Ability to work remotely while effectively managing operations and teams across different locations.
SENIOR SPORTS TRADER – Relocation to Tijuana, Mexico My client is seeking an experienced Sports Trader to join their dynamic online trading team. The ideal candidate will be responsible for optimizing the sports trading products and services. This role demands a deep understanding of all betting markets (particularly soccer), risk management, and trading strategies. As a Senior Sports Trader, you will be instrumental in developing innovative trading solutions and improving market performance. There is a great opportunity here for rapid development into a leadership role of a growing team that is on the cusp of expanding into new markets. Position tasks / Responsibilities: Market Management: Analyze and manage soccer betting markets, ensuring competitive pricing and market integrity. Risk Management: Monitor and manage risk positions across various soccer events, implementing strategies to maximize profitability and minimize risks. Data Analysis: Utilize advanced analytical tools to interpret market trends and make data-driven decisions. Team Leadership: Guide and mentor junior traders, fostering a collaborative environment to enhance team performance. Product Development: Collaborate with the product team to innovate and improve sports trading products and platforms. Stakeholder Engagement: Communicate effectively with internal teams and external partners to align trading strategies with business objectives. Regulatory Compliance: Ensure all trading activities comply with regulatory requirements and company policies. Work Schedule: In accordance with the worldwide sporting event schedule, shifts are variable, including night shifts, weekends, and public holidays. (40 hours regular per week) Work Experience Requirements: Minimum of 5 years of experience in sports trading. Strong understanding of sports betting markets and trading platforms. Excellent analytical and quantitative skills. Proficient in using trading software and data analysis tools. Leadership experience with the ability to mentor and develop team members. Exceptional communication and interpersonal skills. Ability to work flexibly in a fast-paced and dynamic environment. Written and spoken English is required. Spanish is a plus. What We Offer: Competitive salary and bonus structure. Excellent benefits package. Opportunities for professional growth and development. A dynamic and inclusive work culture. Access to the latest tools and technology in sports trading. Relocation package Unlimited PTO
