Andressa Benvindo.

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Andressa Benvindo

Andressa Benvindo.

Recruitment Consultant

​I'm Andressa, I'm from Brazil. I moved to Europe a few years ago I have lived in 3 different countries, what I like to do the most is traveling and trying different foods.

Latest Andressa Benvindo Jobs.

Ombudsman Director

Posted today
  • Sao Paulo Brazil
  • COMPETITIVE

Global operator leader in Gaming Technology is currently looking for an experienced Ombudsman Director to join their very exciting international team in a hybrid role in Sao Paulo The Role: The Ombudsman Director is responsible for overseeing the ombudsman operations within the company in Brazil, ensuring that customer complaints and disputes are handled fairly, promptly, and effectively. This role involves managing a team of ombudsman staff, coordinating with external law firms, developing and implementing policies and procedures, and serving as a liaison between customers, the company, and regulatory bodies. The role is critical in ensuring customer satisfaction and compliance with regulations, thus contributing to the overall success and integrity of the company. Key Responsibilities: Leadership and Management: Lead and manage the ombudsman team: Provide guidance, support, and professional development opportunities. Set clear goals and performance metrics: Ensure these are met. Foster a culture of fairness, transparency, and accountability: Within the team. Complaint Handling and Resolution: Oversee the investigation and resolution of customer complaints and disputes: Ensure efficient handling through clear and transparent procedures in accordance with company policies and regulatory requirements. Ensure all complaints are logged, tracked, and resolved within specified timeframes: Utilize appropriate systems. Develop and maintain a comprehensive complaint management system. Policy Development and Implementation: Develop, review, and update ombudsman policies and procedures: Ensure they remain current and effective. Train team members on policies and procedures: Ensure consistent adherence. Implement best practices: In complaint handling and dispute resolution. Stakeholder Engagement: Serve as the main point of contact for customers: Ensure their concerns are addressed and they are kept informed throughout the complaint resolution process. Liaise with internal departments: Ensure complaints are resolved effectively and any systemic issues are identified and addressed. Work with regulatory bodies: Ensure compliance with relevant laws and regulations. Reporting and Analysis: Prepare regular reports on complaint trends, resolution times, and other key metrics: For senior management. Analyze data to identify patterns and root causes of complaints: Recommend improvements to products, services, and processes. Provide feedback to senior management: On customer satisfaction and areas for improvement. Compliance and Risk Management: Ensure compliance with all relevant regulations: Including those specific to the Brazilian market and international standards. Monitor changes in legislation and industry best practices: Ensure the company remains compliant. Identify and mitigate risks: Associated with complaint handling and dispute resolution. Customer Advocacy: Act as an independent and impartial advocate for customers: Ensure their voices are heard and their issues are addressed fairly. Promote a customer-centric approach across the company. Ensure the ombudsman function is seen as independent and impartial. Continuous Improvement: Stay informed about updates or changes to regulations: Adjust policies and procedures accordingly. Continuously seek ways to improve the ombudsman function: Enhance the customer experience. Implement feedback loops: Ensure lessons learned from complaints are used to improve products and services. Qualifications: Bachelor's degree: In Law, Business Administration, or a related field (Master’s degree preferred). Extensive experience: In a senior ombudsman or customer service role, preferably within the iGaming or a related industry. Strong understanding: Of Brazilian regulations and international standards in dispute resolution and customer protection. Excellent leadership, management, and interpersonal skills. Strong analytical and problem-solving abilities. Excellent written and verbal communication skills: In Portuguese and English. High level of integrity, impartiality, and professionalism. Skills: Strategic thinking: Ability to develop and implement effective policies and procedures. Proficiency in data analysis and reporting tools. Ability to handle complex and sensitive issues: With diplomacy and tact. Strong organizational skills: Ability to manage multiple priorities. Proficiency in customer service software and complaint management systems. Working Conditions: Office-based with some potential for remote work. May require occasional travel: Both within Brazil and internationally. Regular interaction with senior management, customers, and regulatory bodies.

Editor

Posted 4 days ago
  • Brazil
  • COMPETITIVE

An Events and media organization for sports betting, gaming, and payment industries is looking for an enthusiastic and talented Editor in Brazil on a remote basis as the company looks to expand its content team. Key Responsibilities and Accountabilities: Brand Management: Oversee news on the Brasil brand, ensuring high-quality news coverage to establish it as the leading news source in the region. Content Development: Develop an editorial voice for the website, shape the content agenda using news judgment and house style, and create/upload news and feature content. Performance Analysis: Review performance using analytics tools and internal dashboards, monitor KPIs and site metrics, and actively drive the growth of the target audience. Multimedia Participation: Participate in multimedia products such as podcasts or videos. Audience Strategy: Contribute to strategies aimed at growing the size and quality of the audience for the brand. CMS Leadership: Lead by example in using and updating the content management system, ensuring accurate and concise copy optimized for SEO and meeting strict deadlines. HubSpot Management: Keep HubSpot updated and accurate for effective data management of key media contacts. Risk Mitigation: Make sound judgments to mitigate risk and legal exposure, and verify facts cited in material for publication. Website Maintenance: Ensure B2B websites are up to date and free of dead links and pages. Event Participation: Attend a range of events, such as press launches, exhibitions, and conferences, with some international travel required. Industry Relations: Build relationships with industry stakeholders and represent the company positively. Conference Collaboration: Partner with company Events conference team in developing conference agendas and identifying speakers for relevant coverage areas. Company Representation: Act as a visible and active company representative at industry events, including speaking engagements. Commercial Action: Act commercially to increase revenue and/or efficiency and identify opportunities to improve client service/offerings. Story Investigation: Seek out and investigate stories via contacts, press releases, and other media sources. Regional/Functional Collaboration: Collaborate across regions and functions as needed. About You: Must Have: Bachelor's degree in journalism. Proven working experience as an Editor in a B2B environment. Fluency in Portuguese and English. Strong writing and proofreading skills. Experience with content management systems. Proven familiarity with SEO and social media best practices. Excellent written skills in English. Eye for detail and critical thinking. Ability to prioritize and multitask. Strong interpersonal skills. Ability to give constructive feedback. Conceptual creative abilities. A good sense of what makes an interesting story angle. Nice to Have: Business interest in sports betting and gambling industries. Fluency in Spanish. Experience in B2C environments.

CRM Manager

Posted 7 days ago
  • Chile
  • COMPETITIVE

A Global operator leader in Gaming Technology is currently looking for an energetic CRM Manager to join their very exciting international team on a remote basis in Chile The role In this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention, reactivation and cross-sell objectives for Sportsbook and Casino members.   Responsibilities: Develop a comprehensive, data-driven CRM strategy for the local market, in collaboration with the HQ team taking into account local compliance, market conditions and competition; Ownership of the CRM plan; Plan and develop local, personalized and targeted campaigns using relevant customer channels such as onsite messaging, email, messaging and Social Media; Liaise with CRM Strategy Team in Athens HQ for fine-tuning of the automated lifecycle journeys, keeping them updated on market insights, competition intelligence, best practices; Ensure that the campaign execution and delivery is completed as per plan and all the relevant stakeholders are aware of the volumes, performance and outcomes; Deploy the bonus budget profitably through robust planning, execution and analysis; Analyze historical revenue performance and forecast future program performance; Initiate and manage the development process of creatives -from brief to delivery- with a laser focus on the customer insight and deliver customer engagement and response; Lead ongoing segmentation of the customer base in the market to identify insights and target customer segments with specific campaigns; Identify customer touchpoints and ensure that the right actions and communications are implemented; Keep abreast of advertising standards and consumer protection laws and standards in local market; Follow and report on competitor activity within the local market; Regular reporting to senior stakeholders on success of campaigns, demonstrating a deep understanding of customer motivation.   Requirements: Min. 4 years of CRM, lifecycle management or marketing, preferably in a technology company; Proven track record of developing and implementing a campaign strategy based on an understanding of customer needs and customer profile; Well-versed in extracting customer insight from data; Great organization, planning and prioritization skills, with strong attention to detail; Solid experience in implementing, driving and managing complex multi-channel campaigns; Professional experience in operating CRM tools (Adobe Campaign or Salesforce CRM, for example). Optimove tool will be considered a plus; Exceptional stakeholder management and collaboration skills; Native level in Spanish and excellent command of the English languages.