Andressa Benvindo.
Recruitment Consultant
I'm Andressa, I'm from Brazil. I moved to Europe a few years ago I have lived in 3 different countries, what I like to do the most is traveling and trying different foods.
Latest Andressa Benvindo Jobs.
Real Time Analyst
Posted 15 days ago- Sao Paulo Brazil
- COMPETITIVE
A well established gaming operator is looking for a Real time Analyst to joining the vibrant team on a remote basis The RT Analyst reports to WFM Manager and is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. S/He ensures adherence to schedules, activity entries and numbers are up to date with scheduling systems to achieve optimal performance in real-time. Responsibilities Administers time & attendance of employees, to ensure the accuracy of the work records; Monitors employee performance against work schedules and real-time productivity through applications; Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity; Processes schedule change tickets and requests to the published schedule & all changes to published schedules to meet operational business targets; Communicates actual performance & productivity of employee KPIs to CS leaders to promote the achievement of KPI targets; Act as the real-time monitor for the CS teams by providing direction, guidelines and performance updates to hit service level goals; Provide continuous interaction with CS (leadership and the agents) to achieve service-level metrics with the intent of meeting contractual objectives; Appropriately respond to Service Level variations by working with CS to match staff to demand and/or reallocate call volumes; Provide periodic reports - real time and historical, containing performance data to support operations management in a customer service contact center; On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes; Execute departmental procedures, communications, incident reports, and leverage analysis of metrics and measurements; Identify business process excellence improvement opportunities, contributing to design and execution while maintaining a detailed record of activities, actions and impacts. Requirements Minimum 1 year experience Well-versed in workforce planning; Solid understanding of CS Metrics; Proficient in MS Office Suite; Proactive with a strong work ethic and eagerness to ‘go the extra mile'; Resourcefulness and creative thinking; Adaptable to learn new processes, concepts, and skills; Ability to build relationships quickly with key internal and external business partners; Proven ability to work as part of a team adding positive attitude and business focus. Willing to work on at shift rotations; Ability to work in a fast-paced deadline-driven environment
Relationship Manager - Remote Brazil
Posted 54 days ago- Brazil
- COMPETITIVE
A global events, media and advisory business with a focus on sports betting and iGaming industry is looking for an experienced Relationship Manager to join their dynamic and innovate team on a fully remote role based in Brazil The ideal candidate will have a background or interest in the betting and iGaming industry, particularly in customer success and/or account management. You should be passionate about building relationships, skilled in building knowledge-based partnerships, and adept at asking consultative questions. Strong organisational skills are a must, as you'll be working with a large database of operator and affiliate accounts and contacts KEY RESPONSIBILITIES AND ACCOUNTABILITIES Build and maintain the best possible relationships with your key operator/affiliate accounts with the aim for the business to maximise the value of those relationships across our events, conferences, media and advisory business. Work with this pipeline of key accounts ensuring you hit agreed KPIs for their participation and attendance at all the relevant company Events Build and maintain detailed profiles for each account in the CRM System, with knowledge of the key contacts in all functions (sports betting, casino, payments, marketing, compliance, tech/product, etc.) as well as all C-level contacts that are transparent and easy to understand for other team members Consistently utilise the company CRM System (Hubspot) keeping up to date records of operator contacts and communications. Work with the senior team to plan, execute and develop initiatives designed to open up new areas of the operator universe and bring them into the businesses community. Attend the company Events and relevant industry events to maintain and grow your relationships with key operator / affiliate segments. Ensure key accounts have a positive event experience. Collect and communicate feedback effectively after each event Work closely with the Conference Team to identify speakers among your key accounts. Work closely with the Marketing Team to ensure that operator attendee lists for each company Event can be published on event websites to improve the event marketing. Work closely with the Marketing Team around CRM updates and maintenance, and when necessary craft email communications that are relevant and engaging for key operator accounts, such as: Maintain a rigorous schedule of social media and email comms. Assist in preparation of outreach materials. Work closely with the Sales Team and Customer Success Team by utilizing operator relationship account profiles to grow and manage operator information relevant for the Sales Team, and thereby assist with initiatives such as matchmaking with suppliers / sponsors and commercial strategies to sell to operators interested in company’s products and services Work closely with the Events Team to share and discuss relevant information from operator relationship accounts that can help improve the company events, and at the same time encourage your operator accounts to nominate themselves for the company Awards Work with the company Media journalists and editors to identify opportunities to engage key operator accounts in media coverage, with an eye to providing value to the operators while generating compelling editorial content. Listen for and identify operator needs that may be met by the company Advisory Partners and make introductions to generate new business. ABOUT YOU You must have: Fluency in Portuguese Excellent written and spoken English Good knowledge of the sports betting and IGaming ecosystem in Brazil Experience in account management and/or customer service or relationship building. Experience working with CRM systems or an understanding of CRM best practices. Great organisational skills. The ability to communicate confidently, both through speaking and writing with clients at all levels of an organisation, as well as with your colleagues. The ability to research and keep on top of developments in the industry (an interest in the industry will help). Ability to work as part of a team. Experience with Google Drive/Docs, and/or Microsoft Office. Spanish language skills would be desired but not essential Why Apply Work for a high growth and exciting news, media and events company across the fast-paced sports betting and iGaming industry A comprehensive benefits package including Private Healthcare Plan 30 days annual leave (plus public holidays) 13-month salary (aka the Christmas bonus