Andressa Benvindo.

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Andressa Benvindo

Andressa Benvindo.

Recruitment Consultant

​I'm Andressa, I'm from Brazil. I moved to Europe a few years ago I have lived in 3 different countries, what I like to do the most is traveling and trying different foods.

Latest Andressa Benvindo Jobs.

Country Manager Argentina

Posted 10 days ago
  • Buenos Aires Argentina
  • COMPETITIVE

An international IGaming Operator is looking for a Country Manager in Argentina to lead local strategy and coordinate all local resources and partners. On a Hybrid role in Buenos Aires Responsibility: Ensure the planning and preparation of the P&L for the market. Must guarantee results according to the budget and established objectives. Ensure a smooth flow of information and communication among all company teams. Ensure an excellent user experience and achieve the defined customer satisfaction standards. Maintain a deep understanding of the market, including the competitive and regulatory environment. Ensure optimal relationships with regulatory bodies. Conduct and/or coordinate market research, business plan preparation, budgeting, and marketing strategies. Define the local brand strategy together with the Marketing team and ensure compliance with what is defined in the P&L. Generate clear reports and action plans to counter any failed outcomes. Ensure compliance with all applicable regulations, working jointly with the Compliance Manager and Legal department. Responsible for the structure of local teams, recruitment, and retention, in coordination with HR. Responsible for local business development.   Requirement: University graduate, preferably in business administration, digital business, business economics, industrial/engineering/computer/data science. +5 years of experience in similar positions, in hybrid/remote work environments. Experience with collaborative work tools and project management. Proficiency in Excel (advanced) and experience with data visualization tools and complex information analysis. Our ideal candidate will demonstrate good sales skills, great analytical capacity, adaptation, and resilience. It is very important for us the ability to inspire and guide teams to achieve goals. Experience and knowledge of the online betting market will be highly valued. Advanced level of English.   Additional: ACCOUNTABILITY & OWNERSHIP – to be protagonist of the game. RELIABILITY – to do our best and knock it out of the park. TEAMWORK - to achieve bigger and better goals. WINNER SPIRIT – to be ready for the match and aim at nothing short of victory. WELLBEING – to have fun and enjoy your position as it is key to fulfilling our goal. CURIOSITY & INNOVATION – to encourage exceptional ideas and seek betterment at every chance.

B2B Accountant Manager

Posted 23 days ago
  • Sao Paulo Brazil
  • COMPETITIVE

A leading CRM and Loyalty Marketing solution that enables companies to build, grow, and maintain strong relationships with customers by providing exceptional technology, expertise, and customer service are seeking an Account Manager to join a high-performing team of Account Managers with the goal of creating trust-based, long-term relationships. The Role In this role, you will be instrumental in delivering value to some of our key clients, thus essential to the business growth. Key performance indicators (KPIs) associated with this role include revenue retention, customer satisfaction levels, and revenue growth through relationship building, cross-selling, and upselling. Key Responsibilities: You are a crucial driver of success for their most ambitious and engaged clients. You will acquire deep product knowledge and apply your customer service skills to impact product adoption, expansion, and retention for a highly valuable customer base. You will act as one of the primary client contacts (alongside the Account Management Director), focusing on driving product adoption and implementation, customer platform training, adoption of best practices, as well as delivering value realization through monthly reporting and quarterly business reviews (QBR). You will engage with various internal support teams such as Product Management, Customer Support and Operations, Marketing, and General Management to leverage best practices and translate them into consultative insights for the client, enabling their success on our platform and with their multichannel engagement strategies. Ideally, you are someone who feels comfortable in a "startup environment," where change is not only expected but also embraced for the opportunities it represents. You will use your ability to remain agile without losing sight of the main objectives. You will be at the forefront of a rapidly evolving customer engagement ecosystem, and the experience you develop in this role will pay dividends for your career. Serve as the primary point of contact for all client account management matters. Build and maintain strong, long-lasting relationships with clients. Identify and present cross-selling and upselling opportunities. Develop trusted advisor relationships with key accounts, client stakeholders, and executive sponsors. Ensure timely and successful delivery of our solutions according to client needs and objectives. Clearly communicate progress of monthly/quarterly initiatives to internal and external stakeholders. Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts). Prepare reports on account status. Assist with challenging client requests or escalate issues as needed. Be the voice of the customer. Requirements Proven work experience in account management, sales account management, or equivalent role. Fluent in English. Minimum of 2 years' experience in a technology/SaaS company. Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level. Experience in delivering customer-focused solutions to client needs. Proven ability to juggle multiple account management projects simultaneously, with meticulous attention to detail. Excellent listening, negotiation, and presentation skills. Strong verbal and written communication skills. Bachelor's degree in Marketing, Advertising, Business Administration, Sales, or equivalent. Work Location São Paulo/SP (BR) Position Details Contracting Model: PJ (Individual Service Provider) Hybrid Work Schedule (2 days in the office per week)

Real Time Analyst

Posted 45 days ago
  • Sao Paulo Brazil
  • COMPETITIVE

A well established gaming operator is looking for a Real time Analyst to joining the vibrant team on a remote basis  The RT Analyst reports to WFM Manager and is responsible for monitoring all queues and ensuring adequate actions are taken on rosters to ensure target metrics are achieved. S/He ensures adherence to schedules, activity entries and numbers are up to date with scheduling systems to achieve optimal performance in real-time. Responsibilities   Administers time & attendance of employees, to ensure the accuracy of the work records; Monitors employee performance against work schedules and real-time productivity through applications; Informs in real-time the WFM Adherence Clerk and/or Supervisor(s) about employees that pass thresholds for schedule adherence and productivity; Processes schedule change tickets and requests to the published schedule & all changes to published schedules to meet operational business targets; Communicates actual performance & productivity of employee KPIs to CS leaders to promote the achievement of KPI targets; Act as the real-time monitor for the CS teams by providing direction, guidelines and performance updates to hit service level goals; Provide continuous interaction with CS (leadership and the agents) to achieve service-level metrics with the intent of meeting contractual objectives; Appropriately respond to Service Level variations by working with CS to match staff to demand and/or reallocate call volumes; Provide periodic reports - real time and historical, containing performance data to support operations management in a customer service contact center; On an ongoing and consistently substantial basis, coordinates, integrates, and provides organized work efforts to achieve positive operational targeted outcomes; Execute departmental procedures, communications, incident reports, and leverage analysis of metrics and measurements; Identify business process excellence improvement opportunities, contributing to design and execution while maintaining a detailed record of activities, actions and impacts. Requirements Minimum 1 year experience Well-versed in workforce planning; Solid understanding of CS Metrics; Proficient in MS Office Suite; Proactive with a strong work ethic and eagerness to ‘go the extra mile'; Resourcefulness and creative thinking; Adaptable to learn new processes, concepts, and skills; Ability to build relationships quickly with key internal and external business partners; Proven ability to work as part of a team adding positive attitude and business focus. Willing to work on at shift rotations; Ability to work in a fast-paced deadline-driven environment