VIP Account Manager

  • Location: Central
  • Salary: Very Competitive (DOE)
  • Type: Permanent
  • Job reference: 25604

The client, who is a well established iGaming operator are looking for an ambitious, positive minded individual to join their growing VIP Department as a senior (German Speaking) VIP Manager.


The successful candidate will be tasked with handling their most important players and they will be joining a good team atmosphere which deliver players the care and attention required to give the best service in the industry. 

Key responsibilities:

  • Building, planning and executing all of VIP benefit initiatives such as VIP campaigns and promotions.
  • Develop strong customer relationships with high value players by interacting with them by chat, phone and email.
  • Ensure our high value players have a 24/7 first class experience while playing at our brands.
  • Fulfil department and personal KPI’s as delivered by management.


Candidates skills and experience:

  • A Minimum of a 1-year experience as a VIP Manager or Senior CS management.
  • Excellent spoken and written proficiency in German.
  • Good spoken and written proficiency in English.
  • Commercial attitude and a passion for commerce and customer relationship management.
  • Able to multitask and work independently.
  • Self-motivated, reliable and able to work independently.
  • Proficient in Microsoft Office suit, including Word, Excel, PowerPoint and Outlook.
  • A good knowledge of compliance regulations for UK and MGA license requirements, particularly surrounding responsible gambling.

What you will get:

  • The opportunity to work in an excellent work environment that promotes growth of individuals.
  • The opportunity to work in a small department and possibly lead its growth.
  • Very competitive remuneration packages and additional benefits.

Interested? Let's talk.

Apply directly or send an e-mail to chanelle.demanuele@pentasia.com 

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