A very well established iGaming company are looking for a super VIP Account Manager to be based in their Malta office.
The VIP Account Manager, will be responsible for all users labelled as VIP with the focus on increasing their customer lifetime value whilst decreasing churn. Using your analytical skills and profound understanding of customer behavior, you are able to spot any need amongst the VIP segment and react in a fast and efficient way.
- Monitor and analyse the VIP database on a daily basis and take appropriate actions to ensure maximum value through their life cycle
- Constantly reactivate players with calls, emails, SMS and chat
- Up-sell potential VIP players by keeping track of their behaviour and ensure they receive targeted offers
- Create and oversee marketing and player management strategies for VIPs
- Welcome potential VIPs to the website after they made their first deposits
- Answer VIP queries and ensure a fast and for the VIPs satisfactory solution
- Contact big winners and big losers on a daily basis
- German native speaker with English to a business standard
- Previous related experience, ideally within the iGaming industry
- Excellent communicator across all channels with high confidence on the phone
- Business- and sales oriented approach
- Passion for sports
- Flexibility to work shiftss
- Good knowledge of Microsoft Excel and Salesforce is considered a plus
Interested and feel you have the appropriate skills for this role? Then don't wait any longer! Apply directly or send your CV to email@example.com and we can discuss further.