IT Support Officer

  • Location: Malta
  • Salary: Attractive
  • Type: Permanent
  • Job reference: 25503

My client who is a payment service provider is looking for their very first IT Support Officer in their Malta based office.

The technical support is being provided remotely at the moment but since the company is constantly growing they need someone to be on-site now.

They are building a new department as well at the moment so there could not be a more exciting time to join their team!

Your tasks as an IT Support Officer will be:

  • Provide local and remote end-user support, resolving technical issues and providing technical assistance for Windows and Mac operating systems
  • Setup new and existing users with relevant equipment and appropriate access to the company’s systems (Active Directory, Email, etc.)
  • Implement, install, maintain, configure, monitor, troubleshoot and evaluate existing and new Microsoft Windows Server / desktop operating systems with a willingness to learn about Linux based operating systems that the company utilizes
  • Install, configure and troubleshoot software applications used within the company
  • Implement, install, maintain, configure and troubleshoot new and existing hardware equipment.
  • Maintain, monitor and troubleshoot additional office IT / networking equipment including but not limited to VOIP phone system, CCTV system, network infrastructure, access control system, WAN interfaces, firewall devices
  • Maintain system data security and integrity for the computing environment
  • Maintain network security through inspection of network equipment, review of firewall rules, rotating of authentication keys on wireless access points as well as VPN services
  • Implement security measures through the use of special software and tools
  • Continuous tracking of status and progress through applicable management tool
  • Document, create and maintain internal procedures
  • Recommend improvements to existing processes, procedures, policies and systems
  • Configure, test and monitor backups to ensure continuity and a minimum of data loss is suffered in the event of failure
  • Update and maintenance of the office asset and other registers
  • Any additional tasks requested / required from management
  • General Maintenance in and around the office

Skills you need to have:

  • 3+ years’ experience on Desktop hardware, server hardware, Networking and related software
  • A broad knowledge in Computer Networking, Server Applications and Operating Systems
  • A systematic approach in general IT fault finding
  • A levels or a diploma are highly preferable
  • A keen interest to learn and grow
  • Excellent communication skills in English
  • Exceptional organisational skills
  • Strong analytical abilities
  • Possess a strong work ethic and a team player mentality

It would an advantage if you had experience with the following:

  • Exposure to scripting technologies such as powershell
  • Remote management tools
  • Exposure to financial services industry
  • Working within a compliant environment (PCI, GDPR) and ensuring that compliance requirements are met

 

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