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  • Location:
  • Salary:
  • Type: Permanent
  • Job reference: 18841

New Position Request   

Position Payments and Fraud Supervisor Full Time: YES
Department Payments and Fraud  
Position Reporting To: Fraud Manager  
Manager's Name Requesting:  Maria Micallef Priority: HIGH
HR Approver _________________________ Date: 27/02/2016 

Salary Bracket: 32K - 35K


We are looking for someone with strong leadership and organizational skills. The Payments and Fraud Supervisor (Team Leader) responsibilities will include, but are not limited to, managing a team of 6 agent together with another supervisor, a very good eye for details, analytical skills and problem solving are key. The candidate needs to understand the importance of training people and communicate matters to the rest of the company when needed. Very good communication skills will be considered an asset.

Duties & Responsibilities:

· Managing and overseeing the Payments & Fraud team of Agents

· Responsible for managing, monitoring, assessing and reporting on performance in all Payments & Fraud related matters

· Ensuring the adherence to KPIs for the department - optimizing, adjusting and reporting when necessary

· Ensuring the team follows the best practices when it comes to Payments & Fraud

· Responsible for Account verification process in accordance with regulations

· Reviewing and managing any escalated Payments & Fraud issues

· Procedures and Processes - Management - Providing regular training to the team, implementing new processes and ensuring the department is up to date with the latest policies and procedures

· Monitoring bonus abuse, identity theft and other Payments & Fraud related issues

· Regular reporting on the team's activity and performance

· Mentoring and overseeing the team's performance through a quality scheme

· Responsible for monthly, quarterly and ad-hoc reporting on Payments & Fraud

· Mitigation of fraud and ensure the fraud loses are reported in a timely manner

· Ensuring the company's website is up to date when it comes to information provided to the customers with regards to Fraud & Payments

· Assisting the Fraud Manager when the need arise

· Ensure the right training is given to the team

· Back-up for the agents during busy periods

· Managing the schedule for the Payments & Fraud Agents

· Reporting to the Fraud Manager and liaise with the Payment Managers

Skills & Competencies

· At least 2 years of experience in a similar role

· Experience in iGaming is essential

· Team management experience

· Solid knowledge in Fraud & Payments procedures: AML, KYC, amongst others

· Intermediate Word, Excel and PowerPoint knowledge is essential

· JIRA and Confluence knowledge will be seen as an asset

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