CRM / Live Ops Manager.

  • Location: London
  • Salary: £25,000 to £40,000 pa DOE
  • Type: Permanent
  • Job reference: 20324

Do you understand the world of F2P gaming on Facebook etc?

A great opportunity to work in this dynamic sector has arisen.

As the CRM Manager for my client you will be charged with creating planning and executing in game events, campaigns, CRM pop ups retention channels. You will head special sales, new game launches and apply more engagement events to drive users engagement and monetization.

You will work closely with the product team to implement new feature requirements that will increase the in game performance.

As a Liveops manager you should be data and KPI driven understand how to drive towards data proven results. You should have knowledge of competitors liveops events.


  • 3 years experience running Live ops/CRM management in social F2P games; Casino preferred
  • Experience in mobile and Facebook games preferred.
  • Experience managing retention channels: emails, push notifications etc.
  • Graduate degree in Science, Math, Economics, Business or other relevant department.
  • Analytical and data driven
  • Experience running AB (split) tests
  • Great coordination and planning skills
  • Experience implementing and managing initiatives driven by personalization, customer segmentation, engagement and LTV of customer
  • Detail oriented with focus on delivering results
  • Self-starter, takes initiative, with the ability to juggle multiple priorities under pressure and tight deadlines in a fast paced, changing environment
  • Well articulated
  • Team player

If this sounds like you and you would like to hear more please get in touch.

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