Client Services Manager

  • Location: Malta
  • Salary: Competitive
  • Type: Permanent
  • Job reference: 25579

I am looking for a collaborative and motivated Client Services Manager to help grow and manage the team at this leading payments based in Malta. The successful candidate will be someone who is passionate about delivering service excellence and maintaining a inclusive team environment.

Responsibilities:

  • Manage, monitor and review daily operational functions in order to ensure correct quality standards
  • Review daily priorities and takes appropriate action to ensure that expected results are achieved
  • Keep abreast of system changes and events and proactively plans to accommodate accordingly
  • Effectively manage staff to maximise their potential and profitability for the company
  • Improving customer service quality by analysing customer service metrics and customer feedback in order to evaluate and re-design processes and implement any required changes
  • Set clear objectives; evaluate progress and instill a high-performance culture with a focus on teamwork and service excellence
  • Increases productivity by ensuring that necessary resources are provide
  • Collaborates with other departments to resolve problems, facilitate solutions and enhance service delivery
  • Developing and updating procedures and policies
  • Translate business strategy into relevant service standards and processes and implements accordingly

Requirements:

  • 3 - 5 years related working experience with exposure to IT operations, service industry, Fintech or banking advantageous
  • Strong leadership skills with the ability to mentor and coach
  • Advanced ability in problem-solving
  • Exceptional organisational skills and attention to detail
  • Able to build effective and collaborative working relationships
  • Excellent communication, interpersonal and conflict resolution skill
  • Strong time management skills
  • Possess a strong work ethic and a team player mentality
  • Capability to think out of the box

 

This is a chance to join a forward thinking team environment with a great office environment. Please do get in touch for more details. 

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