VIP Account Manager - Manchester (Onsite)

Posted 32 days ago
Manchester, UK£30,000 - £40,000Job Reference: 36132
? Job Title: VIP Account Manager
? Location: Manchester (On Site)
? Role: Full Time



Position Overview:
We are seeking a highly motivated and experienced VIP Account Manager to join our dynamic team at our Crypto Casino and Sportsbook. This role is pivotal in maintaining and enhancing our customer relationships, ensuring high levels of satisfaction and loyalty among our players.


Key Responsibilities:

? Customer Relationship Management:
? Act as the main point of contact for our VIP and high-value players.
? Develop and maintain strong relationships with players to ensure their needs are met and they are engaged with our platform.

? Customer Support:
? Provide exceptional support through live chat and other customer service tools. ? Resolve customer issues and queries efficiently, ensuring a high level of satisfaction.

? Back-Office Operations:
? Handle various back-office tasks to support the smooth operation of our platform.
? Manage player accounts, process withdrawals and deposits, and handle account verification processes.

? iGaming Expertise:
? Utilize in-depth knowledge of the iGaming industry to better serve our players and enhance their experience.
? Stay updated with the latest industry trends, games, and promotions to provide relevant information to players.


Key Skills and Qualifications:

? Essential:
? Previous experience in live chat or similar customer service tools.
? Previous experience in back-office work.
? Previous experience in the iGaming industry.


? Additional Key Skills:
? Extra knowledge of additional languages is highly desirable.
? Direct communication experience with VIPs in the iGaming sector.
? Proficiency in Slack for internal communication.
? Knowledge of Confluence for documentation and knowledge sharing.
? Familiarity with Jira for task and project management.
? Strong understanding of casino and sportsbook operations and games.


Personal Attributes:
? Excellent communication and interpersonal skills.
? Strong problem-solving abilities and attention to detail.
? Ability to work independently and as part of a team.
? High level of integrity and professionalism.
? Ability to handle high-pressure situations and make decisions swiftly.


Benefits:
? Competitive salary and performance-based bonuses.
? Flexible working hours.
? Professional development and career growth opportunities.
? A supportive and inclusive work environment.
? Access to the latest tools and technologies in the iGaming industry


If you are an experienced VIP Account Manager looking for a new challenge, join a fast growing dynamic team and you are based in Manchester or willing to relocate there then Apply Now!