As a VIP Casino Account Manager, you will drive casino profitability by developing strong long-term relationships with high-end customers and, with the aim of extracting maximum value within their respective brands.
With responsibility for a defined set of casino players, you will be tasked with achieving company objectives through effective sales and telemarketing.
• Establish and maintain a comprehensive player database
• Generate incremental gaming revenue by anticipating, responding to and consistently meeting or exceeding player needs
• Manage all aspects of the relationship with the player, including but not limited to hospitality events, daily/weekly/monthly communications, queries, contacts and escalations including out of office hours when necessary.
• Utilize daily reporting and analysis to assist with making sound business decisions
• Proactively identify service failures by taking immediate action to resolve whilst notifying relevant stakeholders.
• Handles difficult customer interactions and situations in a calm, professional and reasonable manner.
• Tasked with filling special events, while also participating in offsite Casino
Specialist skills and experience
• 1 to 3 years’ experience in online gaming, customer service, VIP telemarketing or other account management.
• Fluency in English
• Sales driven, computer literate with an emphasis on Excel
• Experience hosting customers within a Hospitality environment
• Experience within the Middle East region
•Ability to travel and attend off property events
• Excellent knowledge of gaming and the gaming industry