Technical Product Trainer.

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Technical Product Trainer

Posted 31 days ago
Bogotá, ColombiaCompetitiveJob Reference: 36143
Our client, a leading technology and software provider of virtual sports, is on the lookout for a Technical Product Trainer to join operations in Colombia. Our client’s offerings are designed to cater to a wide range of clients in the gaming and betting industry, ensuring a seamless experience whether users engage with their products via online platforms or in physical betting shops.

Job summary:
The Technical Product Trainer will specialize in on-site and virtual learning, understanding, and teaching (via hands-on / demonstration) the installation, service and troubleshooting of product software, and associated peripherals in the field. This customer facing role will travel domestically, within Colombia initially, to deliver training in support of software and installation.

Essential Job Functions / Main Duties & Responsibilities:
  • Training external stakeholders (B2B & B2C, Operators, installers, cashiers, etc.) on the product
  • Conduct hands-on technical training classes related to the installation and repair of gaming hardware products for external customers.
  • Support customers by learning customer-specific requirements to enhance training programs.
  • Track all training and testing data, and provide status reports and training wrap-up reports to management
  • Facilitate Remote Training Sessions using MS Teams
  • Participate in special projects that have a clear link or benefit to training, as assigned.
  • Advise on the product and how best to market and position it.

Knowledge & Experience:
  • Degree in Information Technology / Product and Software Development or similar.
  • 3 years’ experience in Product Training.
  • 3-5 years of experience working in a casino or Gaming environment installing, troubleshooting, and maintaining equipment required.
  • Bilingual – English & Spanish. Portuguese advantageous.
  • Demonstrated ability to troubleshoot and service electronic and electromechanical equipment
  • Experience in virtual sports gaming/betting would be advantageous.
  • Technical aptitude, professional presentation skills, and superior customer service skills required.
  • Experience and basic knowledge of the software development industry.