Senior VIP Team ManagerPosted 50 days ago
Competitive Job Reference: 34812
As the Senior VIP Team Manager, you will oversee our VIP function, dedicated to building and sustaining relationships with our high-value clients. Your strategic insight and strong leadership skills will be critical as you implement effective strategies to attract, engage, and retain these important clients.
- Lead and manage the client relationships, fostering a high-performance culture focused on delivering excellent customer service.
- Develop, implement, and oversee a comprehensive strategy for our high-value client program.
- Identify key clients, understanding their gaming preferences, behaviours, and needs, and design personalized strategies to enhance their engagement and loyalty.
- Oversee client issue resolution, ensuring prompt, professional, and satisfactory solutions.
- Collaborate with the marketing team to develop and implement exclusive promotions and events for VIP clients.
- Communicate regularly with high-value clients, ensuring they are informed about latest game releases, updates, and special promotions.
- A minimum of 3 years experience in client relationship management, with a focus on VIP or high-value clients, essentially within the online gaming industry.
- Norwegian Speaking
- Strong leadership skills and the ability to inspire and manage a team.
- Excellent interpersonal and communication skills.
- Proven experience in designing and implementing customer engagement strategies.
- In-depth understanding of the online gaming industry and high-value client preferences.