Payments Agent .

A global Gaming Technology operator is looking for a Payments Agent in Sao Paulo to join their international team. This is a hybrid role.

Let's start with the role

The Payments Agents are responsible for processing the customers' documents verifications and withdrawal requests by applying all the respective rules and procedures.

As a Payments Agent you will:

• Collect and analyze key information in accordance with the regulations of the competent auditing authorities;
• Notify customers about the results of their KYC and withdrawal requests via e-mail or private messaging;
• Verify documentation and approve withdrawals;
• Communicate with other departments, following pending issues related to customer's identification or withdrawal;
• Collaborate with team leader & colleagues from various departments, including leading shifts and distribution of daily tasks for the whole team;
• Guarantee the secure and confidential management and sharing of sensitive information;
• Ensure compliance with all AML laws and regulations;
• Update customer database and improve past data entries;
• Monitor KYC and Payments automations, ensuring that any problem will be properly handled and informed throughout the affected teams;
• Generate high-quality reports;
• Participate in cross departmental projects.

What you'll bring

• Availability to work on shifts, including nights and weekends.
• Observation and attention to detail;
• Service Orientation — Actively looking for ways to help customers;
• Communication and organizational skills;
• Good skills in Google Suite and MS Office (Including Power BI)
• Good Knowledge of English language (Verbal and Written);
• Relevant working experience in a back-office role will be considered an asset.