Key Account Operations Specialist
Posted 27 days agoLisbon, Portugal, EuropeCompetitive + Incentives + BonusJob Reference: 35068
Pentasia is recruiting for a Key Account Operations Specialist for one of the most internationally established and leading game-tech companies based in Lisbon. We are seeking a dedicated individual to form part of the team with the key operations department, ensuring excellent service, performance, and growth.
Responsibilities
Responsibilities
- Provide exceptional second-line support to our high-value players, surpassing their expectations while delivering a top-notch customer experience.
- Aid Key Account Managers by coordinating Key Accounts activities, including bonus setup, managing correspondence, maintaining lists, and handling content.
- Foster effective and efficient communication with both players and colleagues to ensure the achievement of business objectives and targets.
- Identify potential high-value players and refer them to the relevant Key Account Manager.
- Oversee the Key Account budget and take charge of gifting and shop operations, collaborating with internal and external partners.
- Execute all tasks promptly and efficiently.
- Manage ad-hoc tasks and projects related to high-value customers as required.
- Possess a minimum of 1 year of experience in a similar role.
- Proficient in handling tickets, emails, live chat, telephone queries, and providing customer support.
- Demonstrate advanced Excel skills.
- Familiarity with online betting would be an asset.
- Exhibit excellent organizational and analytical abilities.
- Flexibility to work various shifts, including weekends and public holidays.
- Exceptional command of spoken and written, preferably North American English at a native level.
Consultant
