Junior Technical Support Engineer.

Crypto Payment Gateway Client looking for a Junior Technical Support Engineer

• Chance to work with key industry leaders with over +15 years of industry experience.
• Currently selected by a top 3 Crypto Exchange as their Global Crypto Payment Gateway.
• Hybrid Balance with Monday to Friday Office hours.

 

Application open to Junior Level Candidates.

 

Hybrid basis located in Singapore

 

Salary : Up to $4k SGD Per Month

 

You will be working hand in hand with all teams in the company.

• Account Operations (including you, with mentorship from the team).
• Backend & IT Ops.
• Business Development & Account management.
• Front-end & UI/UX & Tech Support (including you, with mentorship from the team).
• Marketing & Design.

 

 

Personal Skills & Requirements

• Proficient Mandarin speaker, both verbally and written,
• Willingness to constantly improve.
• Able to work mostly remotely with an international online team.
• Willingness to share ideas and critical feedback.
• Cooperative and flexible with new tasks.
• Able to learn from honest feedback.
• Not hesitating to ask for help.

 

If you;

• Are a true team player.
• Like working in a truly multicultural environment, B2B environment.
• Are looking for real-world challenges.
• Would like to take an active part in shaping the future of payments.
• Have a passion for programming and cryptocurrencies.
• Would like to have and see your work’s impact on the business.

 

 

Business topics you will be involved with:

• Crypto-currencies and blockchains.
• Receiving crypto payments.
• Making crypto payouts.
• Multi-currency accounts.
• B2B & B2C web services.
• Trading currencies.
• Local currency bank settlements.
• Multi-level partners and merchants.

 

IT skills that you’ll need to use or understand:

• Step-by-step API walkthroughs using Postman or similar tools.
• REST APIs, JSON and HTTP/HTTPS.
• Log analysis & Debugging.
• Browser network tools for debugging.
• Linux/Unix Operating System.
• Relational Databases, Basic SQL.

 

Your role will include, among others, the following key tasks

• Growing and organizing a Tech Support knowledge base.
• Daily following-up on support via Skype, email, Slack, etc.
• Conducting online API demos or support calls.