Junior Technical Support Engineer.

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Junior Technical Support Engineer

Posted 23 days ago
Singapore, Asia$4k SGD Per MonthJob Reference: 35077

Crypto Payment Gateway Client looking for a Junior Technical Support Engineer

  • Chance to work with key industry leaders with over +15 years of industry experience.
  • Currently selected by a top 3 Crypto Exchange as their Global Crypto Payment Gateway.
  • Hybrid Balance with Monday to Friday Office hours.


Application open to Junior Level Candidates.


Hybrid basis located in Singapore


Salary : Up to $4k SGD Per Month


You will be working hand in hand with all teams in the company.

  • Account Operations (including you, with mentorship from the team).
  • Backend & IT Ops.
  • Business Development & Account management.
  • Front-end & UI/UX & Tech Support (including you, with mentorship from the team).
  • Marketing & Design.



Personal Skills & Requirements

  • Proficient Mandarin speaker, both verbally and written,
  • Willingness to constantly improve.
  • Able to work mostly remotely with an international online team.
  • Willingness to share ideas and critical feedback.
  • Cooperative and flexible with new tasks.
  • Able to learn from honest feedback.
  • Not hesitating to ask for help.


If you;

  • Are a true team player.
  • Like working in a truly multicultural environment, B2B environment.
  • Are looking for real-world challenges.
  • Would like to take an active part in shaping the future of payments.
  • Have a passion for programming and cryptocurrencies.
  • Would like to have and see your work’s impact on the business.



Business topics you will be involved with:

  • Crypto-currencies and blockchains.
  • Receiving crypto payments.
  • Making crypto payouts.
  • Multi-currency accounts.
  • B2B & B2C web services.
  • Trading currencies.
  • Local currency bank settlements.
  • Multi-level partners and merchants.


IT skills that you’ll need to use or understand:

  • Step-by-step API walkthroughs using Postman or similar tools.
  • Log analysis & Debugging.
  • Browser network tools for debugging.
  • Linux/Unix Operating System.
  • Relational Databases, Basic SQL.


Your role will include, among others, the following key tasks

  • Growing and organizing a Tech Support knowledge base.
  • Daily following-up on support via Skype, email, Slack, etc.
  • Conducting online API demos or support calls.