Japanese Speaking Customer Support Team Leader.

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Japanese Speaking Customer Support Team Leader

Posted 27 days ago
Sliema, Malta, EuropeCompetitiveJob Reference: 35643
Pentasia are currently recruiting  for a Japanese Speaking Customer Support Team Leader  for a  go-to iGaming service provider, who have  years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success.
 
We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC),VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance.

 
Job Description:
 
We are seeking an experienced and fluent Japanese-speaking Customer Support Team Lead to join our dynamic and growing team. Based in Malta, you will lead a team of customer support representatives to ensure our clients receive exceptional service and assistance. Your role will involve supervising daily operations, resolving escalated issues, and maintaining a high level of customer satisfaction.
 
Responsibilities:
  • Lead and mentor a team of Japanese-speaking customer support representatives.
  • Manage day-to-day operations, including assigning tasks, monitoring performance and KPIs, and ensuring service quality.
  • Handle escalated customer inquiries and issues, providing swift and effective resolutions.
  • Collaborate with other departments to improve customer support processes and workflows.
  • Analyze customer feedback to identify areas for improvement and implement necessary changes.
  • Prepare and present regular performance reports to management.
  • Stay updated on industry trends and best practices to enhance customer support strategies.
  • Foster a positive and motivated team environment.
 
Requirements:
  • Japanese native speaker able to communicate fluently in English, both written and spoken
  • Proven experience in customer support, with a minimum of 2 years in a leadership or supervisory role
  • Strong understanding of the iGaming industry and its specific customer service requirements
  • Excellent communication and interpersonal skills
  • Problem-solving mindset with the ability to handle challenging situations
  • Proficiency in using customer support tools and MS Office software
  • Exceptional organizational and multitasking abilities
  • Based in Malta
 
What we offer:
  • Attractive remuneration package
  • Wellness benefit (after probation)
  • Optician/Spectacle and Blue Lens Benefit (after probation)
  • Health Insurance (after probation)
  • Breakfast/lunch all week
  • Monthly snacks allowance
  • Training support
  • Modern office facilities
  • Exciting Company Events
  • Relocation package (if required)
You should not apply if......
  • You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We`re looking for team members who will put in the work that others won`t.
  • You cannot take constructive feedback.
  • You can`t handle stress and pressure.
  • You have the mindset of "Quick Money", this is a marathon, not a sprint.
  • You do not embody our core values.