IT Support Specialist.

iGaming Client looking for an IT Support Specialist

• Chance to work with key industry leaders.
• Hybrid Balance with Monday to Friday Office hours.
• Work on a modern state of the art tech stack handling up to 12 million users a day.

 

Salary : €25k to €30k

 

Responsibilities:

• Providing technical assistance and resolving hardware, software, and network-related queries.
• Establishing and maintaining support for computer networks, encompassing LAN, WAN, and VPN connections.
• Regularly monitoring and ensuring the proper functioning and security of computer systems.
• Responding to IT support inquiries via tickets, emails, and phone calls in a professional and timely manner.
• Assisting in managing user accounts and access controls.
• Conducting routine system maintenance, including updates, patches, and backups.
• Creating and maintaining comprehensive technical documentation and knowledge base articles.
• Delivering training and guidance to end-users on software and hardware utilization.

 

Requirements:

• Previous experience in a IT support role.
• Profound knowledge of computer hardware, software, and network systems.
• Familiarity with operating systems (Windows, macOS, Linux), productivity suites (Microsoft Office, G Suite), and common software applications.
• Fundamental understanding of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
• Exceptional problem-solving skills with the ability to diagnose and resolve technical issues effectively.