Customer Support Agent (German speaking).

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Customer Support Agent (German speaking)

Posted 18 days ago
26000Job Reference: 36180

Job Title: Customer Support Agent (German speaking)

Location: Malta

Job Type: Full-time and Hybrid

 

We are seeking a passionate and dedicated Customer Support Agent (German speaking) to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Key Responsibilities

  • Assisting both internal and external customers
  • Collaborating with other departments to resolve issues
  • Maintaining minimal customer request queues
  • Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
  • Managing customer request queues based on workload
  • Possessing extensive knowledge of company products
  • Participating in team meetings and activities
  • Taking charge in the absence of the Line Manager
  • Escalating technical issues
  • Overseeing the Emergency Procedure
  • Ensuring chat and email quality assurance
  • Analyzing promotions before launch
  • Managing the Banned procedure

 

Requirements

  • High school or post-secondary education
  • Preferably at least one year of work experience
  • Strong communication skills and knowledge of internet-related software
  • Fluency in both written and spoken German

 

Benefits

  • Competitive salary
  • Relocation assistance
  • Monthly gym/fitness allowance
  • Complimentary fruits and drinks in the office
  • Medical insurance
  • LYRA Wellbeing Employee App access
  • Team building events and outings
  • Discretionary annual performance bonus