Job Title: Customer Support Agent (German speaking)

Location: Malta

Job Type: Full-time and Hybrid

 

We are seeking a passionate and dedicated Customer Support Agent (German speaking) to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our German-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Key Responsibilities

<ul>
	<li>Assisting both internal and external customers
	<li>Collaborating with other departments to resolve issues
	<li>Maintaining minimal customer request queues
	<li>Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
	<li>Managing customer request queues based on workload
	<li>Possessing extensive knowledge of company products
	<li>Participating in team meetings and activities
	<li>Taking charge in the absence of the Line Manager
	<li>Escalating technical issues
	<li>Overseeing the Emergency Procedure
	<li>Ensuring chat and email quality assurance
	<li>Analyzing promotions before launch
	<li>Managing the Banned procedure
</ul>

 

Requirements

<ul>
	<li>High school or post-secondary education
	<li>Preferably at least one year of work experience
	<li>Strong communication skills and knowledge of internet-related software
	<li>Fluency in both written and spoken German
</ul>

 

Benefits

<ul>
	<li>Competitive salary
	<li>Relocation assistance
	<li>Monthly gym/fitness allowance
	<li>Complimentary fruits and drinks in the office
	<li>Medical insurance
	<li>LYRA Wellbeing Employee App access
	<li>Team building events and outings
	<li>Discretionary annual performance bonus
</ul>

Customer Support Agent (German speaking)

​I come from business studies; fashion, and luxury, while having multiple years of experience in leading retail store sales teams. Being a people person and having Sales embedded in my professional DNA, I switched my career completely to be more independent and self-driven, which is why recruitment attracts me the most as a career. I want to use my position in recruiting to assist people in transitioning to newer opportunities and promote diversity, equity, and inclusion in the industry. 
I will primarily be focusing on multi-lingual customer service roles in KYC and responsible gaming, while also handling live dealing and game presenter roles, whilst also promoting roles that are a fantastic gateway into the iGaming industry.
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