Customer Solutions Architect (Spanish & English).

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Customer Solutions Architect (Spanish & English)

Posted 13 days ago
Circa €80,000Job Reference: 32260

A Pentasia client, a licensed Merchant Acquiring Bank providing cross-border Smart Acquiring services to global merchants and payment service providers, is looking for a Customer Solutions Architect to join them remotely from anywhere within Spain.

The plan is to enter the Spanish and Portuguese market, therefore a very high Spanish level is required.


The position at hand:

  • Lead the technical engagement of the customers throughout their lifecycle to drive the sale, deployment, and adoption of our solutions
  • Conduct technical presentations and architecture design sessions, to demonstrate the capabilities of products and services, emphasizing how you can help their business grow (Pre-sales activities)
  • Obtain high level understanding of the customers’ day to day processes, payment activities & needs
  • Work with different internal teams (such as Product, sales, marketing, operations & support)
  • Serve as key contributor for current and future products and marketing strategies by collecting feedback from customers and market knowledge
  • Conduct discovery and assessment workshops with clients, understand and document client needs, and suggest the best solution
  • Identify & build customized solutions for strategic customers and manage their delivery
  • Be actively involved in analysis, solution design, client communication and implementation.


An ideal profile might look like:

  • At least 5 years of proven experience as a Solution Architect, Pre-sale Engineer or Product Manager
  • Technical/Engineering background or engineering education 
  • Proven experience in analysing and defining requirements and building tech based solutions
  • Exceptional communication and presentation skills (written and verbal, internal and external)
  • Ability to work in a fast paced environment
  • Fluency in Spanish, English and at least another additional European language
  • Strong sales capabilities and experience in customer facing teams
  • Execution skills in a matrix environment
  • Knowledge & Experience in the online payment processing industry 
  • Ability to travel as required, approximately every 5-6 weeks to meet clients, trainings, conferences etc ...