Customer Solutions Architect (Spanish & English).

A Pentasia client, a licensed Merchant Acquiring Bank providing cross-border Smart Acquiring services to global merchants and payment service providers, is looking for a Customer Solutions Architect to join them remotely from anywhere within Spain.

The plan is to enter the Spanish and Portuguese market, therefore a very high Spanish level is required.

The position at hand:

• Lead the technical engagement of the customers throughout their lifecycle to drive the sale, deployment, and adoption of our solutions
• Conduct technical presentations and architecture design sessions, to demonstrate the capabilities of products and services, emphasizing how you can help their business grow (Pre-sales activities)
• Obtain high level understanding of the customers’ day to day processes, payment activities & needs
• Work with different internal teams (such as Product, sales, marketing, operations & support)
• Serve as key contributor for current and future products and marketing strategies by collecting feedback from customers and market knowledge
• Conduct discovery and assessment workshops with clients, understand and document client needs, and suggest the best solution
• Identify & build customized solutions for strategic customers and manage their delivery
• Be actively involved in analysis, solution design, client communication and implementation.

An ideal profile might look like:

• At least 5 years of proven experience as a Solution Architect, Pre-sale Engineer or Product Manager
• Technical/Engineering background or engineering education 
• Proven experience in analysing and defining requirements and building tech based solutions
• Exceptional communication and presentation skills (written and verbal, internal and external)
• Ability to work in a fast paced environment
• Fluency in Spanish, English and at least another additional European language
• Strong sales capabilities and experience in customer facing teams
• Execution skills in a matrix environment
• Knowledge & Experience in the online payment processing industry 
• Ability to travel as required, approximately every 5-6 weeks to meet clients, trainings, conferences etc ...