Customer Service Representative - English speaking.

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Customer Service Representative - English speaking

Posted 110 days ago
€26000 + BonusJob Reference: 36447

Job Title: Customer Service Representative - English speaking

Location: Malta

Job Type: Full-time and On-site

 

We are seeking a passionate and dedicated Customer Service Representative - English speaking  to join our diverse team. The ideal candidate will provide exceptional and tailored customer service to our English-speaking clientele, ensuring a seamless and enjoyable experience for all users.

 

Key Responsibilities

  • Assisting both internal and external customers
  • Collaborating with other departments to resolve issues
  • Maintaining minimal customer request queues
  • Conducting customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations)
  • Managing customer request queues based on workload
  • Possessing extensive knowledge of company products
  • Participating in team meetings and activities
  • Taking charge in the absence of the Line Manager
  • Escalating technical issues
  • Overseeing the Emergency Procedure
  • Ensuring chat and email quality assurance
  • Analyzing promotions before launch
  • Managing the Banned procedure

 

Requirements

  • High school or post-secondary education
  • Preferably at least one year of work experience
  • Strong communication skills and knowledge of internet-related software
  • Fluency in both written and spoken English

 

Benefits

  • Salary €26k Gross
  • Relocation assistance
  • Fitness allowance
  • Private health Insurance
  • Professional Development allowance
  • Team building events and outings