Customer Service Representative.

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Customer Service Representative

Posted 31 days ago
Bogotá, ColombiaCompetitiveJob Reference: 35629

Our client is a global gaming technology operator and one of the fastest growing ones in the industry. They’ve been certified as a Great Place to Work across their offices and is now looking for junior and intermediate Customer Service Representatives to provide the best customer experience. 

Job Summary:
The Customer Service Representative is responsible for the support of the back office functions, aiming to provide the best customer experience.
Their responsibilities involve handling tasks that are essential for the smooth operation of the business - Providing support to the internal functions, tracking the current issues Involving specific areas to solve the problems and creating and presenting analysis.

 

Key Responsibilities:

  • Provide second-level support to customer service agent
  • Respond to email, Phone and Chat inquires (when it is needed)  to improve customer experience, bring insights and analysis
  • Collaborate with internal stakeholders to ensure excellent customer support
  • Support members via chat, email and phone
  • Conduct investigation for detractors or passive
  • Brand reputation analysis
  • Monitor operational queues
  • Conduct investigation for detractors or passive
  • Highlight opportunities on process
  • Responsible for handling DPO/PROCON/PROFECO (or related institution)  issues that are occurring from our external factors, collaborating with internal compliance and legal processes.
  • Main point of contact to legal in order to provide more information about specific cases.


Requirements:

  • Fluent knowledge of Spanish and English
  • Excellent communication skills
  • Experience in online customer support
  • Service orientation: Actively looking for ways to help customers
  • Written expression: the ability to communicate information and data in writing so others will understand
  • Interest in sports and games is a plus