Customer Service Host.

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Customer Service Host

Posted 26 days ago
€20000Job Reference: 36153
My client, a leading company in the iGaming industry is seeking a Spanish Customer Service Host.

They offer betting and gambling products including sportsbook and online casino. 

This is an incredible opportunity to become part of a dynamic and market-leading organization.

Please only apply if you Spanish is your first language.

Main Responsibilities:
  • Deliver exceptional customer service by addressing queries via phone, email, and online chats in Spanish.
  • Handle incoming and outgoing communications across multiple media platforms.
  • Accurately input relevant information into company databases.
  • Foster customer relationships and manage accounts, including promoting additional products and services.
  • Resolve customer issues and provide solutions during your shift.
  • Take full ownership of customer-related queries.
  • Manage time effectively and adhere to scheduled shifts.

Desired experience and skillset:
  • 2 + years of relevant work experience 
  • Native Spanish speaker with excellent written and verbal communication skills.
  • Valid work or residence permit for Cape Town, South Africa, or Lisbon, Portugal.
  • Fluent in English with strong communication skills (reading, writing, speaking).
  • Availability for 24/7 shift rotations.
  • Completed high school education.