Customer Service Agent - Swedish Speaker.

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Customer Service Agent - Swedish Speaker

Posted 216 days ago
Sliema, Malta, Europe€25000 + bonus + incentivesJob Reference: 34932
On behalf of one of our most respectable clients, Pentasia is actively looking for a Customer Service Agent (Danish Speaker).


Company profile:
Headquartered in the hub of the iGaming industry, in central Malta, our client is an online casino provider. With almost 10,000 games in their portfolio, they are easily one of the most innovative and reputable in the industry.

Requirements:
  • Fluency or native proficiency in Danish with a fluent level of English, both spoken and written.
  • Comfortable working on a flexible shift basis.
  • Previous experience in customer-oriented roles, with a talent for understanding customer needs and delivering optimal solutions (plus-point, but not compulsory!)
  • Exceptional listening skills, an empathetic approach, and a dedication to delivering outstanding service to our players.
  • Strong organizational skills, punctuality, and the ability to find accurate information promptly.
  • Detail-oriented and capable of maintaining a positive attitude even in stressful situations.
  • Openness to constructive feedback and a collaborative team player with the ability to work independently.
  • As a Customer Service Agent, you will be the primary point of contact for our players, assisting them via live chat, email, and phone calls to ensure an excellent gaming experience.
Responsibilities:
  • Provide players with timely, personal, and professional solutions that exceed their expectations.
  • Offer support and assistance to players facing difficulties.
  • Educate customers about our products, site features, policies, and promotions.
  • Update customer accounts with relevant information as required.
  • Demonstrate a strong understanding of Responsible Gambling principles and guide players accordingly.
  • Collaborate with our Fraud and Payments team to address customer queries.
  • Comply with Anti-Money Laundering (AML) regulations and report any suspicious activities.

Employee Benefits & Offer:
  • €25,000 Salary + incentives + yearly bonus
  • Relocation package to Malta, including flight tickets and two weeks of accommodation.
  • Private health insurance.
  • Complimentary breakfast and lunch every day.
  • Paid training, no experience required.
  • Wellness allowance.
  • Birthday leave.
  • Participation in company and team-building events.
  • Daily fresh fruit, tea, and coffee.
  • Professional development support.
  • 1 volunteer day.
  • Free transport home after late-night shifts
  • Refer a friend bonus.
  • And many more exciting perks!
To apply, please submit your CV or contact Lucky Shankar from Pentasia for more information.