Client Operation Manager (KYC, Payments & Risk)
Posted 14 days agoSao Paulo, BrazilCOMPETITIVEJob Reference: 34487
A Global Leader in Gaming Technology is currently looking for an experienced Client Operations Manager to join their very exciting international team. This is an initial remote role and will become a hybrid in Sao Paulo
The Role
As a Client Operations Manager, your role will be to oversee the day-to-day operations of the company, ensuring that all processes and procedures are efficient, effective, and compliant with regulations. You will lead an existing structure of three operations teams (KYC, Payments & Risk) which may serve multi-disciplined customers, ensuring high levels of customer satisfaction and service delivery.
Responsibilities
Qualifications
The Role
As a Client Operations Manager, your role will be to oversee the day-to-day operations of the company, ensuring that all processes and procedures are efficient, effective, and compliant with regulations. You will lead an existing structure of three operations teams (KYC, Payments & Risk) which may serve multi-disciplined customers, ensuring high levels of customer satisfaction and service delivery.
Responsibilities
- Oversee the daily operations of an online gaming business, including managing staff and monitoring client operations performance.
- Anticipate issues during process flows and build sustainable solutions by structuring themes and teams to ensure continuity, operational efficiency and effectiveness.
- Analyze data to identify trends and opportunities for improvement in operations processes, including payment processing, risk management to enhance service delivery and increase efficiency.
- Develop and maintain operational metrics to monitor performance. Provide regular updates to senior management on client operations performance and operational issues.
- Ensure that all operations processes are compliant with regulatory requirements and industry standards.
- Develop and maintain relationships with payments processors and other industry partners.
- Serve as an additional escalation point in case of emergence or a critical issue occurred and resolve in a timely and effective manner.
Qualifications
- Previous experience gained in Risk, Payments or KYC operations management in the betting industry is highly preferred.
- Strong leadership skills and the ability to motivate, manage and develop high performing large scale, diverse operational teams.
- Experience in developing and implementing operations strategies, processes and structures.
- Ability to apply a holistic/end-to-end approach to operations.
- Strong data and analytical skills combined with effective decision-making capability and problem-solving skills.
- Excellent organizational, communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels.
- Experience in process improvement and project management.
Consultant
