Casino&Sportsbook Operational Manager.

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Casino&Sportsbook Operational Manager

Posted 37 days ago
Sliema, Malta, EuropeCompetitiveJob Reference: 35589
Job Title: Operational Manager - Online Casino/Sportsbook
 
Job Summary:
The Operational Manager will be responsible for overseeing the day-to-day operations of our online casino and sportsbook. This includes managing teams across different departments, ensuring efficient processes, maintaining high levels of customer satisfaction, and adhering to regulatory compliance.
 
Key Responsibilities:
 
1. Payment Department Oversight:
  - Ensure timely processing of deposits and withdrawals.
  - Monitor and resolve any malfunctions or issues in deposit transactions.
 
2. Marketing Team Supervision:
  - Monitor the performance of marketing campaigns and initiatives making sure all in the team and doing their work 
 
3. CRM Team Management:
  - Oversee the CRM team to ensure effective management of customer relationships.
  - Ensure strategies are in place for reactivating registered players.
  - Monitor customer satisfaction and service quality.
 
4. Casino Team Oversight:
  - Monitor the casino team's risk management strategies.
  - Ensure effective content management for the casino platform.
 
 
5. Sports Trading Team Supervision:
  - Oversee sports trading operations and risk management.
  - Address issues related to event availability and bet coverage.
  
 
6. Back Office and Reporting:
  - Monitor Gross Gaming Revenue (GGR) and other key financial metrics.
  - Provide regular reports on operational performance to upper management.
  - Implement strategies to optimize operational efficiency and profitability.
 
Qualifications:
 
- Proven experience in operational management, preferably in the online gambling industry.
- Strong understanding of online casino and sportsbook operations.
- Excellent leadership and team management skills.
 
Skills:
- Strong communication and interpersonal skills.
- Proficient in risk management and problem-solving.
- High level of organizational and multitasking skills.
 
 
Remote in Europe