CRM Retention Coordinator
Posted 24 days agomalta 30000Job Reference: 35071
We are looking for an outstanding and organized person to join us as a CRM Retention Coordinator. The right candidate will be involved in executing customer retention campaigns for new and existing brands. Furthermore, this person will be a superstar in optimizing the CRM content, offers and campaigns and will help generate growth towards set KPI's..
WHO ARE YOU?
WHAT WE OFFER?
- Set up, test and schedule Email and SMS campaigns
- Create campaign offers and follow-up after campaign execution
- Give creative and strategic input to the CRM manager
- Work with both casino and sportsbook (giving our sportsbook brand XLbet extra attention)
- Produce content which appeals to our customers and inspires them to take an action
- Sharing ideas within retention team for potential improvements and campaigns
- Ensure that the Support team is always updated about upcoming campaigns and potential changes
- Assist with other CRM tasks where needed
WHO ARE YOU?
- At least 1 year online gaming experience
- Ideally a keen interest in sports
- Keen interest and passion for Customer Relationship Marketing
- Highly organized and being able to prioritize daily tasks
- Top level detail oriented with no need of supervising
- Excellent English communication skills
- Experience working with Optimove and/or FastTrack would be considered as an asset
- A positive trouble-solver
- Good communication skills
WHAT WE OFFER?
- HQ in Sliema, Malta with fantastic sea views, shower facilities and open plan working space
- Hybrid Model
- Mental Well-Being Program
- Friday social gatherings at the terrace
- Team and Company events
- Refer a Friend Bonus!
- Combination of Private Health Insurance, Dental Insurance and vouchers
- Discounted gym membership)