Are you a talented CRM professional in the iGaming space? Are you looking for a move to sunny Cyprus? We are looking to hire a CRM Director for a leading iGaming business who owns multiple award winning casino brands. The CRM Director will be responsible for fostering long-term profitable relationships with our customers across all Customer Facing Teams by designing and monitoring effective marketing and service strategies, from conceptualization through to analysis. This includes idea generation, proposal preparation, overseeing the production process, overseeing execution and managing and owning a successful cross market CRM delivery programme across different regions and channels. You will be responsible for owning, designing and execution of all players Omnichannels communications including Internal Marketing, Customer Support, VIP, Brand Ambassadors throughout all user’s journeys touchpoints. Reporting to the COO you will be tasked with managing players’ life cycle programs, loyalty schemes, service SLA policies and be targeted with driving growth in key business KPIs such as player value, retention, reactivation and overall customer satisfaction. In this role you will also work in close cooperation with the various operation teams ensuring the line integration of marketing campaigns from a players’ firsts experience through the later stages of their life cycle. They are offering an attractive remuneration package and relocation assistance.