Sales Manager

Malta

Good base + bonus/commisions

Responsibilities:

Sales Manager   Based anywhere in Malta  BDM/Account Management role  Fast paced sales environment Industry leading igaming media company  Good base + high earning potential This is a good opportunity to join a growing business with offices dotted across the globe. It is a market leading b2b igaming media provider. It is going through a high growth period, with plans to double in size by next year. This company is well respected within the industry and offers a great opportunity to further develop your career and grow your network within the gaming sector.  For this role you will be responsible for both sales and account management activities. You will be promoting a range of media services to operators and suppliers within the gaming industry. You will manage the full sales cycle and you will build and maintain strong relationships with existing clients as well as new customers. You will also be required to travel and attend industry events.   To be considered for this role you must be based in Malta and have some prior sales or account management experience. A gaming/sports betting background is preferred and you will need to have excellent communication skills in English, both written and spoken.  If you have an interest in this role you can contact Kris Siaudinis at Pentasia to have an initial confidential discussion. 

Junior Legal Counsel

Malta

Competitive Salary

Responsibilities:

An exciting i-Gaming business is looking to add to their Legal team by hiring a Junior Legal Counsel.  Reporting to the Chief Legal Officer you will be responsible for; Reviewing and drafting legal documents and commercial contracts including games and software licenses, technology agreements and PSP agreements; Liaising with and guiding internal stakeholders (product, finance and marketing) during contract reviews and negotiations; Assist with company incorporation and/or restructuring; Handling a variety of disputes including complex litigations; Monitoring and advising on the legal and regulatory environment; Select, appoint and manage external advisors. Amendments of existing agreements and management of contract renewal/extension dates; Manage trademark and IP portfolio of the company’s brand. You will have a “can-do” and “hands/on” attitude and the flowing skills and competencies: A qualified lawyer with at least 1 years’ experience in a legal role in-house or in private practice; Demonstrate experience in successfully handling different responsibilities in a pressured environment; Strong communicator with the ability to establish a strong relationship with business stakeholders; and Ability to work independently and also being a strong team player. On offer is a competitive salary and great range of benefits. To be considered for this role, you will need to be a Maltese citizen, living on the island currently.

Deputy Treasury Manager

Malta

Responsibilities:

This leading iGaming business are looking for a highly motivated Deputy Treasury Manager to support their Head of Treasury in a highly visible role working alongside senior staff members. This individual will be analytical and able to work under pressure, thriving on the excitement of challenge. Based in Malta. Deputy Treasury Manager will provide a professional service to all relevant stakeholders, ensuring that all transactions, controls and reports are completed accurately and efficiently. This individual also has strong relationship management skills, knowledge of payment operations and accounting principles, and experience in Cash Management and Liquidity Management in Treasury Front, Middle and Back Office roles. Day-to-Day Role Responsibilities: • Knowledge and experience in Back, Middle and Front Office. • Supporting bank administrations. • Oversee / Manage all payment processes, ensuring standardization and efficient structures in place. • Develop and implement onboarding processes and procedures of cash management and reporting, as well as regular treasury reporting. • Oversee regular reconciliation processes. • Track market trends and make appropriate FX recommendations. • Support treasury projects. • Prepare credit risk reports. • Maintain reporting on PSP’s risk matrix. • Manage outstanding balances, regularly confirm balances due, manage escalations. • Work collaboratively and lead other Treasury team members as needed. • Assist Head of Treasury in assessment, interview, onboarding, products and resources. Skills and Experience you bring to the table: • Organisation, strong attention to detail, and ability to keep on track with deadlines. • Be a reflective, self-aware individual who is open to feedback and learns quickly. • Have excellent interpersonal skills and communicate effectively with different people. • Work efficiently and consistently. • Be proactive, motivated and use initiative. • Have experience in Corporate Treasury at a nultinational level, with strong technical knowledge of Cash and FX management, as well as Middle & Back Office processes (payment inclusive) and Banking documentation. • Strong written and spoken English. • Able to undertake some overseas travel. • Exposure to cryptocurrency and/or PSPs is desirable. • A Bachelor’s degree in Finance or Business is preferred. Interested? Contact Jasmin Morland - jasmin.morland@head-count.com

Compliance Manager

Malta

Responsibilities:

Do you have a strong eye for details? Do you thrive working in a fast-paced and challenging environment? Does the idea of adding to an innovative start-up business' ongoing success by contributing your daily support to compliance related tasks entice you? If so, our Compliance Manager role may be just the role for you! As a Compliance Manager reporting to the Compliance Officer and MLRO, you will be accountable for contributing to the preservation of the company’s integrity by supervising and reporting the compliance of the network with the applicable regulation and internal guidelines. Role responsibilities: You will oversee the implementation and ensure full awareness of internal policies, guidelines and processes by the business, partners and company network. You will evaluate business processes and operations to analyse the effectiveness of controls and risk mitigating measures. You will provide ongoing reporting of findings and escalate incidents as necessary. You will support on projects including establishing and maintaining the Compliance Management Program, ensuring the implementation of regulatory requirements within the organisation and attaining and maintaining licenses. You will provide internal consultancy related to the implementation of regulatory requirements. You will support daily operations, including handling verifications, and the support of KYC and AML processes. You will ensure seamless and efficient processes within the company, working collaboratively with your team. You bring to the table: Experience. BA and 3+ years’ experience in a similar position related to regulatory requirements, risk management, compliance or internal audit. Collaboration. You work together with others and share knowledge. Ownership & accountability. You take responsibility and hold yourself and others accountable to meet commitments. Personal & professional integrity. You have the desire and determination to work hard to meet goals while adhering to policies and procedures. Solution-oriented & hands-on. You consistently achieve results, even under tough circumstances and are never too busy for operational work. Additional skills: Professional qualification in either Compliance and/or Corporate Risk Management would be an asset. Experience working with customer databases, compliance management systems and drafting compliance procedures. Knowledge of EU regulatory framework relevant to financial institutions and e-money business is an asset. Fluent in English, oral and written – essential. German language skills are desirable.

Trading Systems, Development & Support Specialist

Malta

Highly Competitive + good Bonus

Responsibilities:

A tier 1 Sportsbook operator are looking to grow their innovative new team that is link between the Product/ Development side of their Sportsbook offering to the Trading Team. The ideal candidate will have a varied background in Sportsbook product, with particular focus on trading product and/or trading product development.  Responsibilities include: Provide first line of support for trading tools, systems, and technical issues. Ensure trading team can perform within optimal parameters with regards to platforms and providers. Analysing and interpreting data to deduce meaningful conclusions and produce informative and accessible presentations. Support quantitative modelling teams, including during planning and testing phase. Compile and maintain an in-depth understanding of Trading activities with regards to P&L performance, product offering, pricing accuracy, traders’ knowledge, and skill-set. Create and maintain release notes, user guides and other documentation for internal customers. Monitor and identify potential actions based on industry trends and especially competitor behaviour in our key markets. Liaise with Trading Management to maintain and analyse Trading Operations requirements. The perfect Candidate will: Have experience in Sportsbook trading Product or be very experienced Trader. Be able to demonstrate examples/ knowledge of project management or roadmaps or prioritisations. Have experience/ Knowledge of 3rd party odds providers. Have an understanding of sports betting compliance & regulation. If you would like more information on the role and business, reach out at oliver.kerr@pentasia.com.   

Senior .NET / C# Developer

Malta

€50k to €70k

Responsibilities:

iGaming Client on the lookout for Talented .Net Developer Opportunity to work on a modern tech stack - .Net Core Microservices architecture and Containerised environments (Docker). Excellent opportunity to have an influence of ongoing projects and work closely with CTO. Long-term career development plans with opportunities to develop from day 1.   Role: Work with the latest cutting-edge technologies, tools and frameworks to devise solutions that can withstand the sands of time. Resolves technical issues through debugging, research and investigation. Actively take part in the development life cycle including requirement analysis & solution design, implementation, and deployment. Propose and discuss designs on to addressing issues and new opportunities. Collaborate and work part of a multidisciplinary team designing and developing production-ready solutions. Integrating 3rd party systems through RestAPIs by designing and developing reusable solutions Requirements: +4 years of experience in professional customer-facing high-transaction systems design & development. +4 years of experience in C# development. +4 years of experience in ASP.NET & RestAPI development. +3 years of experience in .NET Core development. Experience with MSSQL and database development. Knowledge and understanding of multithreading & asynchronous designs down to the OS level thread schedulers. Strong grasp and understanding of Object-Oriented programming and familiarity with various design and architectural patterns. In depth knowledge of containerization technologies and orchestration such as Kubernetes. Experience with operating with and writing scripts for Linux based operating systems Experience with Azure cloud services such as Key Vaults, ACR, AKS, VMSS, Storage Accounts and others. Good to have: Previous experience within the iGaming industry. Experience with using opensource .NET frameworks such as NHibernate, RestSharp, and so on. Basic understanding of Javascript and HTML. Experience with building and deploying Docker applications. Knowledge on how CDN operators such as Cloudflare operate. Other benefits: Fully flexible working hour conditions (e.g.: remote working) €500 Wellness allowance Office time to explore new technologies, self-learning and more Educational courses and conferences paid by the company

2nd Line Support Customer Support Agent

Malta

25000-35000

Responsibilities:

Pentasia are currently recruiting for 2nd Line Support Customer service agents in Malta. To assist our clients in the best way possible we are looking to recruit a Second line support agent to join our international and distributed team.   Key Responsibilities · Handling cases escalated from 1st-line support · Build relations with game providers and other departments to resolve customers’ queries and issues · Escalating issues to Operations Team and third-party payment and game providers · Be point of contact for 1st-line support when they need assistance · Guiding and educating 1st-line support to make sure they are proactively solving cases · Work together with Payments Team to solve problems regarding customers queries · Work together Operations Team to solve problems and improve current systems · Understanding and following procedures for the Customer Support department and reporting any abnormality to the closest manager   Skills & Experience · At least 1 year of experience in a customer service role, ideally within the iGaming industry; · Experience in working with different back offices and online tools · Good understanding of the online casino industry · Good communication and people skills · Ability to listen and come up with solutions to customers problems · Excellent computer skills and eye for the detail · Ability to work independently and as a part of a team · Able to handle pressure · Be flexible when it comes to working hours · Fluent level of English language · Fluent level of Norwegian, Finnish, German or Japanese language considered a plus · Experience in being the point of contact for different types of escalations will be considered an advantage · Training/coaching experience will be considered an advantage   Other Benefits · Fully flexible working hour conditions (e.g.: remote working) · €500 Wellness allowance · Educational courses and conferences paid by the company · + other team and company events that happen on a regular basis · If you would be interested in helping us shape up our Customer Support service, as well as having the chance to grow with us, then this job is for you!   If you are interested in applying please respond to this advert with your most recent CV or for more information please contact David Kelly from Pentasia.

German Speaking Sales Agent

Malta

24000

Responsibilities:

Pentasia are currently recruiting for German Speaking Sales Agent to join an iGaming provider based in Malta. They are looking for target-driven individuals to assume the role of Reactivation Sales Agents. You will be calling inactive players from many leading iGaming Operators and reactivating their accounts (Outbound/B2C). This is a great opportunity for a self-starter excited by working on an uncapped commission basis, where you are in charge of your monthly earnings. Do you tick the boxes? You have a native level of German and a good level of English; You are a sports fan and/or an online casino enthusiast interested in the iGaming industry; You are a natural at engaging and leading conversations; You are a go-getter, a positive-minded and energetic individual.   What we are offering: An opportunity to join a well-established company; 24 000EUR gross annual salary with uncapped commission; Relocation package (flight and 2 weeks of accommodation); Working hours: Monday to Friday from 9:45 am to 6 pm; Free daily breakfast and lunches cooked by our in-house chef; Company's doctor; Learning & Development offers and opportunities for growth; Social activities and team-building events. In addition to the above benefits, we also have incentives for our sales teams such as competitions with incredible prizes! Challenge yourself, set your goals – smash those goals and you’ll see the rewards. Over the last four years alone their employees have enjoyed five nights in Las Vegas with a helicopter ride over the breath-taking Grand Canyon including a pit stop at the NHL awards; they partied in Nice with Jay-Z and Beyoncé, have taken in big English Premier League matches, Italy’s famous Roma and Milan derbies, and much more! If you are interested in this opportunity please reply with your most recent CV or require more information contact David Kelly from Pentasia.

Head of Commercial Finance

Malta

Attractive Salary

Responsibilities:

A highly successful i-Gaming business is experiencing consolidated growth.  Based on Malta, this position will report to the CFO of this agile company.  Your role will use your banking and treasury expertise to lead day to day financial matters such as Forecasting, analysing, strategising and budgeting and of course, managing cash flow for this business that is growing at significant pace. There are superb offices and a selection of benefits to add to an attractive salary. 

CRM Coordinator

Malta

40000

Responsibilities:

An international online gaming operator is looking for a CRM Coordinator to work with a team to handle all aspects of customer facing communications. Responsibilities: Building and maintaining the current CRM calendar, keeping a track on all communications Testing, sending and scheduling email campaigns to our customer/client database using appropriate systems in place Building distribution lists based on stakeholder requirement and segmentation Taking full ownership of end to end campaigns from conception to execution and analysis Maintaining the structure and organization of templates, queries and reporting, being confident to report back on performance and adhering at all times to our tone of voice The Candidate:  Confident using MS Office applications, such as Excel and Word Experienced with mass email marketing systems ideally Salesforce Marketing Cloud Knowledge of HTML or campaign editing skills Knowledgeable of a wide range of iGaming verticals such as Casino, Sportsbook and VIP with a focus on sports What's on offer  28 Days Paid Holiday Subsided gym membership Work events Company health benefits

Head of Service and Release Management

Malta

Responsibilities:

The company was born in 2011 as a result of a handful of entrepreneurs who not only had a knack for entertaining others but also an affinity for the iGaming industry. They teamed up and went about building an industry leader, setting the bar to an all-new high. Now in just ten years they now offer over 8,000 games from over 170 different game providers and we are set to keep on growing!  What will you be doing?  The role is to actively manage a team of Application Support Engineers who act as a second line of support for the business and tech teams. The team operates on a 24*7 on-call basis. The role is to also actively plan, manage, and communicate effectively the release schedules as required by the business or tech teams.     Managing a team of technology operations specialists and service delivery professionals responsible for the organization’s platforms service, support, and releases  Manage the team to respond to incidents when they occur and take any necessary steps to restore service and return the business to normal operations as quickly as possible.  Managing, planning, and negotiating release activities  Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews  Manage risks and resolve issues that affect release scope, schedule, and quality  Executing deployment, implementation, and running books plans  Assist in developing scripts and automation tools used to build, integrate, and deploy software releases to various platforms  Research new software deployment and configuration management methodologies and technologies and analyze the application to current configuration management needs  Implement continuous improvements in deployment management practice  Own and improve ITIL processes while leading the continual improvement model  Train, coach, and mentor members of the team  Conduct periodic reviews on problem management backlog, SLAs, and other related KPIs  Coordinate with the service operations, systems, and development teams’ internal improvement requests to ensure continuous improvements and recurrence reduction  Coordinate release content and effort based on the service request backlog, pending service requests, third-party applications, or system updates  Work closely with development, project managers, product, and other business stakeholders to continuously manage expectations  Ensure alignment with external partners and vendors  Instill best practices for software development and deliver high-quality products on a tight schedule   Who are you? You have a demonstrable background in software development You have working experience in the service and release management field You demonstrated the ability to lead cross-functional work teams toward task completion You have experience managing multiple parallel projects with tight timelines You have experience with both manual deployments and CI-driven deployments You are experienced working ITIL or Agile work environments You have a solid understanding of the development and QA processes including DevOps practices You have the ability to multi-task and rapidly switch contexts  Having a degree in Information Technology or another related field would be considered an advantage  Having an ITIL certification will be considered an asset   What do we offer?  Relocation package and assistance  Free breakfast and lunch provided via our brand new penthouse kitchen Daily fresh fruit, tea, and coffee Wellness allowance  Refer a friend bonus Party tickets and free beach club access Professional development support  Department team building activities  Monthly get-togethers and activities  Birthday leave Additional marriage leave Additional paternity leave 5 days of your sick leave to care for your sick child 1 volunteer day Company loyalty trip  Flexible start and finish times  Remote working opportunity within Malta

Payments and Fraud Analyst - Dutch speaking

Malta

Competitive Salary

Responsibilities:

An exciting opportuntity for a Dutch speaking Payments and Fraud Analyst exists for an i-Gaming company that really looks after their staff.   Working as part of a team you will cover; Payment processing and KYC checks governed by Malta Gaming Authority (MGA) standards. Monitoring new player behaviour and finding possible patterns to reveal fraud. Handling suspicious accounts and events in accordance with company procedures. Communicating with our Customer support team and our payment providers to solve customer problems related to deposits/withdrawals/KYC. Ensuring VIP withdrawals are processed as a priority, in a timely and efficient manner. The type of profile we are looking for: We prefer that you have at least 1-year experience within the iGaming industry, a payment provider or within banking. Organized with strong attention to detail, and strong investigative and analytical skills. Fluency in English and Dutch.  On offer is a competive salary and benefits package.

Payments and Fraud Analyst

Malta

Competitive Salary

Responsibilities:

An exciting opportuntity for Finnish speaking Payments and Fraud Analyst exists for an i-Gaming company that really looks after their staff.   Working as part of a team you will cover; Payment processing and KYC checks governed by Malta Gaming Authority (MGA) standards. Monitoring new player behaviour and finding possible patterns to reveal fraud. Handling suspicious accounts and events in accordance with company procedures. Communicating with our Customer support team and our payment providers to solve customer problems related to deposits/withdrawals/KYC. Ensuring VIP withdrawals are processed as a priority, in a timely and efficient manner. The type of profile we are looking for: We prefer that you have at least 1-year experience within the iGaming industry, a payment provider or within banking. Organised with strong attention to detail, and strong investigative and analytical skills. Fluency in English and Finnish.  On offer is a competive salary and benefits package.

Sales Executive

Malta

Good base + Bonus

Responsibilities:

Sales Executive Role: Gaming/Sport/Media Based anywhere in Malta Well established company Fun and sociable culture People centric business Competitive salary and Bonus offered This company employs over 300 people and has a vibrant modern office overlooking the harbour in Malta. It is a well established online media company focusing on the gaming sector. The company has a fun, sociable and team orientated culture. Due to its rapid growth it is now looking for new Sales Executive to join it’s dynamic sales team. Based in Malta the role has a mix of new business and account management. You will manage and develop existing clients and seek out new business opportunities. You will work within a assigned geographical region and collaborate with internal stakeholders to assist with product development and boost sales.  The successful candidate will have a background in Media or iGaming and have experience in affiliation, marketing, advertising or sales. You will have excellent communication skills and be able to work autonomously. Having an interest in sport is desirable. For a confidential chat, please contact Kris Siaudinis at Pentasia.

Software (Web) Backend Developer

Malta

Attractive salary - Depending on Experience

Responsibilities:

My Client is a leading FinTech provider of global payment solutions and technologies issuers and acquirers for a payment platform.  This platform enables payments for various industries such as e-commerce, banking, travel, retail, merchants and healthcare throughout for all over the world.  They are looking for a Software Backend Web Java developer to work in Malta remote or hybrid model.  We are looking for developers with experience in Java and Spring who are familiar with Restful APIs.   Daily tasks will include:    Reporting to the Senior Software Development Manager, within the Technical Unit, the Senior Software Backend Developer.  Will be developing and maintaining first-class solutions for Tier 1 financial institutions around the world. Skills: 2+ years work experience with Java, XML, PL/SQL Experience using Spring Framework and Restful APIs. Good knowledge of database management systems (ideally Oracle). Meticulous, methodical and accurate approach for the completion of tasks. Familiar with the Agile Methodology. Key Responsibilities: Participating in different areas of the software development lifecycle; Specializing in a range of different areas from design, maintenance, development and quality assurance of services and products. Liaising with different parts of the business namely Business Analysts, Project Managers and other internal functions in order to fulfill Client requirements; Keeping oneself up to date with the latest technologies. Nice to have: A University Degree in IT or related professional qualifications The selected candidates will be offered training with an internal training academy.  A team of experts will support and work with youa to explore your learning potential and career goals. Next Step: Please send your CV to pablo.mary@pentasia.com

C++ Developer

Malta

€40 - €60K

Responsibilities:

Global company looking for more C++ developers for Maltese team  Join an established and secure company  Join a company who give Clear career development plans  Join a talented development team  What project shall you join?  You will work on a project with a long term customer to the business, the client is a leading company within the automotive industry. You will work on tools which  simulate, measure and calibrate Electronic Control Units (ECUs).  What you'll do You will be at the heart of a core team of 3 other developers, working closely with this client day in, day out. You will design and implement solutions to customer requirements using the most modern standards and compilers Skills & Experience needed (Ideally) Strong expertise in C++ including C++11/14 Exposure to Unit Testing Exposure to Visual Studio The mindset that likes working with complex systems and protocols such as CAN, LIN, FLEXRAY, Automotive Ethernet. Beneficial skills  Git Bash VMs Linux

Head of Compliance (UKGC)

Malta

Attractive Salary

Responsibilities:

An established i-Gaming business is looking to hire a Head of Compliance to not only keep abreast of Regulation but to be constantly aware of potential changes before they happen. Based on Malta, you will have a large remit, covering multiple licenses but with expertise in relation to UKGC. Duties include but are not limited to; remote gaming license compliance and licence applications, Player Protection & Responsible Gaming, Advising and drafting of policies and procedures, Audits, Monitoring legislation across all markets, Training and leadership. The selected candidate will possess a strong compliance and/or legal background. Minimum 5 years’ experience in a similar role within the iGaming Industry. Excellent knowledge of Compliance and Regulatory requirements. In possession of a relevant qualification and ideally, with a legal background. Excellent communication skills, both written and verbal. Experience in dealing with both MGA, UKGC, essential and SGA, DGOJ a bonus Able to build and maintain excellent relationships both with internal and external stakeholders. An attractive salary is on offer for this role. It represents a fabulous opportunity to be truly heard and your strengths utilised by the business.

Senior Frontend Game Developer

Malta

€45,000 to €65,000

Responsibilities:

iGaming Game Dev Studio looking for a Frontend Game Developer Chance to join a well-established Game Development group with +35 years of industry knowledge. Opportunity to have an influence of ongoing projects and work closely with founder for new releases. Long-term career development plans with opportunities to develop from day 1. Responsibilities: Development of HTML5 applications for deployment via online gaming systems. Work alongside in-house software engineers, graphic artists, design, audio and QA teams to develop new games. Developing and maintaining shared library code used by other developers. Aiding other developers and QA with identifying and fixing bugs. Developing tools and maintaining internal tools. Requirements: 3+ years experience in building Online Casino Games. Strong knowledge of Javascript/Typescript/ES6+, React, Webpack & Node. Experience in version control using git. Knowledge of automated testing/CI (especially gitlab CI). It would be beneficial if you have: Broad knowledge of other programming languages/paradigms Version control using SVN

Full-Stack Developer

Malta

€40,000 to €65,000

Responsibilities:

Well established Payment Software Provider are looking for a Full-Stack Developer Chance to join well established company with over 30 years of experience. Be part of the transactional processing power behind some of the world’s most innovative and fastest growing Payments companies. Career growth and continuous training, who will support and work with you to explore your learning potential and career goals.     Responsibilities: Developing and maintaining first-class solutions for Tier 1 financial institutions around the world. Forming part of a large team of experienced professionals, you will be participating in different areas of the software development lifecycle and specialise in a range of different areas from design, development, maintenance and quality assurance of our products and services. Liaising with different parts of the business, you will be dealing with Business Analysts, Project Managers and other internal functions in order to fulfil Client requirements. Staying abreast of developments in web applications and programming languages.   Requirements: +3 years of work experience in software development. Knowledgeable in Java, Subversion, Maven, Jenkins, Spring, REST web services, XML, JSON, JQuery. Experience in microservices architectures. Experience with JavaScript ES6, HTML5, Bootstrap, CSS and Vue.js (or similar JavaScript frameworks) Have a good understanding of User Experience (UX) analysis/design. Familiar with the Agile Methodology. Hands-on experience with solving browser-specific issues. Must have good knowledge of database management systems, ideally Oracle. High standard of software programming techniques and unit test coverage.  

Software Support Engineer

Malta

€30,000 - €40,000

Responsibilities:

iGaming client looking for Application Support Engineer Free breakfast and lunch provided when working in the office. Hybrid balance with flexible start and finish times.   Responsibilities: Offer 2nd line support to our platform on application level, escalate and resolve cases promptly. Support via a service management tool, telephone, email, or any other internal communication tool Troubleshooting and resolving service requests. Prioritize and manage several open issues at one time Produce custom made reports. Be involved in the Release Management by monitoring and testing new releases. Implement scripts to fix data. Generate incident reports focusing on customer complaints and resolutions. Provide required notifications and updates on all incidents within established service levels. Coordinate and act as SPOC (Single Point of Contact), with support leaders and technical experts to ensure swift resolution of incidents in accordance with the Incident Management process. Form a part of a specialist’s team, available 24/7 (including being available on “standby”).   Requirements: Experience in application support, 2nd line or incident management teams. Proven knowledge of MySQL, PHP, and JavaScript. Experience with Linux environments. Knowledge in using Git or any other version control systems. Basic knowledge of systems monitoring, alerting and analytics using, ELK, Grafana, Prometheus, or similar is considered a plus. Basic understanding of Laravel and/or Vue.js is a plus. ITIL v4 Foundation Certificate or similar would be considered a plus.