Pentasia

Jobs in AFRICA

• Risk and Fraud Agent

  Malta

  €26000

  Responsibilities:

  A leader in Europe in sports betting and online games is looking for a Risk&Fraud Agent based in Malta to work with their growing international team As a Risk&Fraud Agent you will investigate players’ accounts using various fraud prevention tools, including ID checks to identify and prevent potential risks in accordance with procedures provided by both the oversea management and local team leader. YOUR ROLE You will join a team dedicated to online websites/games and will be handling the day-to-day fraud detection operations. You will, under the supervision of your Team leader, contribute that all the companies’ websites are being monitored against fraudulent attempts by means of all fraud detection systems and procedures at your disposal. You will make sure that all players have correct documentation including KYC procedures, transaction monitoring and approval, and that legitimate player winnings are paid in due time, according to the service level agreed upon with the casino client. Following local regulatory requirements and internal risk-based approach procedures you will perform due diligence on the casino’s players; ensuring that all necessary documents are requested, handled and approved in a short period of time. You will be under the responsibility of the Risk&Fraud team leader and will be part of a fraud team to ensure the best possible service toward the client base. YOUR PROFILE Fluent in spoken and written English You show initiative, organised, proactive, resourceful and solution-oriented You are stress resistant and you can handle multiple tasks simultaneously Experience in risk management and chargeback reduction is a plus You have an understanding of new regulated market compliance procedures You are willing to go the extra mile and occasionally perform tasks which are not necessarily within your strict remit but need to be done You have good writing skills and are comfortable using Outlook, Word, PowerPoint and Excel You are looking to work in a team You are comfortable in the highly dynamic environment of a start-up, which complements your own ambitious nature Interested? Please send your CV and we can discuss in more details  

• Frontend Developer

  Malta

  €65 - €75K

  Responsibilities:

  Maltese iGaming operator with top class office, tech standard and culture need mutually as proficient Frontend Developers Your role Working at your highest level to create and develop industry leading web experience for the client's customers. You will have a voice in the company and be expected to use it, showing initiative with existing projects and driving the company forward with emerging technologies. Responsibilities Create interesting and engaging user-facing features. Work closely with back end developers - providing a strong bridge for collaboration.  Make sure that UI/UX designs can be practically implemented.  Work to ensure that applications are as highly scaled and optimised as possible.  Contribute positively and actively to team code reviews.  Requirements Graduate degree in computer science or relevant field. Proficiency in web development Experience with front-end frameworks such as Angular and React Proficiency with front end products which are strong on UI.  Typescript proficiency  Proficiency with RxJS Observable patterns Experience with PixiJs is considered an asset. Ability to effectively articulate technical challenges and solutions Excellent communication skills  

• Technical Architect

  Malta

  Competitive

  Responsibilities:

  Industry leading B2C Casino Games Operator looking for Technical Architect In this position, you will be a key technical person in the organisation, defining technical strategy, working in between Senior Management and Development teams to define those strategies and grow reach further into new markets. You should also have strong hands on technical skills. Your role? Drive Tech Strategy - Drive into new jurisdictions  Be a decision maker - define technical design decisions especially in order to integrate new tech  Work closely with PO's in order to define KPIs  Contribute positively to pre-design work in order to ensure high level solutions.  Drive highest quality, with attention to detail - participate in design reviews. Have a keen focus on performance, availability, security, reliability and scalability. Producing clearly communicated and high level specs that communicate clearly your designs, technical choices and overall strategy.  Work with QA/Dev teams to drive continuous improvement of processes, tools and quality in general.  Establishing guidelines to address data storage options — what options are available and when to use which option. Work closely with other architects/team leads to ensure that the overall strategy is being communicated clearly across the teams from top to bottom.    Who are you? You have worked with highly transactional systems and experienced with decoupling monoliths.  Graduate level education in computer science or relevant field.  . 5+ years OOP programming 3+ years in a technical leadership position. Comfortable with unit testing and CI/CD pipelines.  Can break down complicated and complex technical issues into clearly communicated points.  Great relationship builder and negotiator. Follow best practices of Agile, Scrum, Kanban processes and principles.

• UX Manager

  Malta

  €60000

  Responsibilities:

  **Senior UX Manager- Malta- €60k + Outstanding Benefits** I am supporting a world leading online casino who offer over 6000 games. You will provide leadership to a local team of designers, and lead design work throughout the product development lifecycle. They are offering:  Relocation Package Private health insurance Birthday leave Additional marriage leave Additional paternity leave 5 days of your sick leave to care for your sick child 1 volunteer day Flexible start and finish times (except for teams who work shifts) Free transport home for late-night shifts Refer a friend bonus Wellness allowance  Professional development support  Department team building activities  Monthly get-togethers and activities  Daily fresh fruit, tea, and coffee Party tickets and free beach club access Relocation package and assistance  Company loyalty trip  Free breakfast and lunch provided via our brand new penthouse kitchen If you have strong iGaming experience in UX and/or related field please contact oliver.dendy@pentasia.com for a confidential discussion.

• Senior Account Manager

  Malta

  Base + good bonus

  Responsibilities:

  Senior Account Manager -  iGaming - Malta Based   Established and still growing Market leader in its sector  Excellent reputation Quality games provider  Great benefits including gym    This company is established and has a well recognised brand and  reputation for providing quality casino games to the operators. This European business has offices across Europe. It is now seeking several account managers to manage various portfolios  within the business. All roles are Malta based.  Based in the Malta office and reporting to the Head of Account Management your focus will be to retain , further develop  and grow existing clients. You will also engage with prospects. Taking ownership of commercial negotiations and delivering results. You will manage sales cycles from negotiation to customer launch.  Candidates will need to have B2B account management /sales experience in the gaming sector and live in Malta (or be willing to move there) . In return this company offers you a great brand to attach your brand too and support, which will enable you to confidently approach the market. Not to mention a good base salary & great benefits. Contact Karl Harenburg for further information.          

• Data Engineer

  Malta

  Very Competitive

  Responsibilities:

  Our client, the pioneer and global leader of the online scratch card market, is hiring an experienced Data Engineer to join their team in any of their 5 locations! This client is a leader in the iGaming space offering solutions spanning game aggregation, sportsbook and managed services offered through an industry leading core platform. You will join the Data & Analytics team which owns the client’s core data stack spanning Data Engineering, Business Intelligence and Analytics & Insights.   You will play a vital role as part of a cross-functional squad to develop data pipelines and the data lake to ingest, structure and expose data from a central location for integration, reports, analytics, and robotic process automation.   Details on the role: 3+ years of experience in Data Engineering Degree in Computer Science, Software Development or Engineering Proficient in Python. Past exposure to Java will be considered an asset Understanding of RDMS, Columnar and NoSQL engines & performance Experience with cloud architecture and tools: Microsoft Azure, Amazon or GCP Strong background in stream data processing technologies such as NiFi, Kinesis, Kafka Experience with orchestration tools such as Apache AirFlow, dbt Prior exposure to the Snowflake ecosystem will be considered an asset Familiarity with DevOps methodologies and concepts Understanding of distributed logging platforms - ideally the ELK stack   Next steps: Apply with your CV and we will contact you soon!

• UK and Ireland Country Manager- Remote

  Swieqi

  €60000 to €80000

  Responsibilities:

  An award winning online casino with a recently launched sportsbook are looking for Country Manager for the UK and Irish market. Reporting into the Regional Country Manager, you will be responsible for creating and executing the media plan and growth strategy for those demographics.    Be responsible for the P&L for this market for both online casino and sports betting. This role is one that requires autonomous work while also working closely with the major stakeholders across the central part of the business. Owning the P&L for the market. Managing the budgeting and forecasting for the UK market for casino and sports betting, working with the central finance teams. Creating and executing a marketing strategy, including Brand activation, acquisition, retention and reactivation campaigns. Ensuring operations and communication in the market are in line with current UK legislation and be aware of all competitors and adaptations to changes in the market. Work with local media agencies to identify Above The Line advertising and branding opportunities. Working with the central Product team to ensure the products are localized for the UK market. Responsible for localization of the website including content and local visualization. Analyse business performance and indicate trends, opportunities, and challenges to the relevant teams. Present status and key developments in executive forums. Make sure that the agreed strategy for a local approach converges into the relevant streams of actions   They are offering an attractive salary and fully remote working.  

• Finnish Country Manager- Remote

  Swieqi

  €60000 to €80000

  Responsibilities:

  An award winning online casino with a recently launched sportsbook are looking for Country Manager for the Finnish market. Reporting into the Regional Country Manager, you will be responsible for creating and executing the media plan and growth strategy for those demographics.  Coordinate and support the local marketing projects to move the market forward, in alignment with the Regional Manager Brief the internal marketing and creative teams to make sure the marketing plan is executed as set by management Share market-level industry insights, provide competitor analysis, give insight into what others are doing in the market to keep the Regional Manager and product teams in-the-know for Finland Ensure that the products and offerings are attractive for the local market and in-line with the local culture and demand, by feeding back to the Regional Manager, Product, Casino and Player teams Monitor and test market-level customer experience and journeys to make sure that the local approach is fulfilled Work closely with internal teams such as CRM, Customer Service, Marketing (SEO, Affiliation) and Product to ensure the local strategy. They are offering an attractive salary and fully remote working.      

• Sweden and Norway Country Manager- Remote

  Swieqi

  €60000 to €80000

  Responsibilities:

  An award winning online casino with a recently launched sportsbook are looking for Country Manager for the Swedish and Norwegian market. Reporting into the Regional Country Manager, you will be responsible for creating and executing the media plan and growth strategy for those demographics.    Own the Market performance and the P&L of the markets and their brands Share market-level industry insights, provide competitor analysis, give insight into what others are doing in the market to keep the Regional Manager and product teams in-the-know for Sweden & Norway Ensure that the products and offerings are attractive for the local market and in-line with the local culture and demand, by leading the Product, Casino and Player teams Monitor and test market-level customer experience and journeys to make sure that the local approach is fulfilled Ensure that compliance with regulatory requirements is achieved Engage with the central teams to make sure the overarching strategy is developed further across the customer lifecycle, from Branding to Acquisition to Retention and Loyalty They are offering an attractive salary and fully remote working.    

• Senior Affiliate Operations Manager

  Malta

  Attractive

  Responsibilities:

  A leading iGaming business based in Malta are looking for a Senior Affiliate Manager to oversee the affiliate program, generate lead traffic and maintain relationships. You will lead a team of Affiliate Managers and Coordinators concentrating on multiple markets.  The ideal candidate will carry affiliate management experience within the iGaming sector and be capable of managing a variety of projects. Interested? Please do get in touch for further information.

• Delivery Manager/Scrum Master

  Valletta

  Attractive

  Responsibilities:

  Our client, with a global team of over 450 specialists, provides market-leading content, including Kambi Sportsbook and over 100 leading games providers. The company is looking for a Delivery Manager/Scrum Master to work remotely from Europe. In Summary: We are looking for a Delivery Manager/Scrum Master to work with the SRE/DevOps & Infrastructure team. Role involves planning deliverables, managing each project’s timeline, problem solving and coaching the team on agile practices with a focus on planning and delivery. Daily responsibilities include: Help prioritise and organize work with other teams to ensure timely delivery Coordinate sprints, retrospective meetings, and daily stand-ups in the team and run ceremonies Coach team members in Agile frameworks Facilitate communication and effective collaboration Work with product and engineering teams to handle backlogs and new requests Help teams implement changes effectively Ensure deliverables are up to quality standards at the end of each sprint Help build a productive environment where team members ‘own’ the product and enjoy working on it What you already have: 3+ years of experience in an agile environment as a Scrum Master or Delivery Manager. High level knowledge of DevOps/SRE and cloud and, ideally, development. Excellent knowledge of Scrum techniques and artifacts including definition of done, user stories, automated testing, and backlog refinement. Good knowledge of other Agile frameworks, particularly Kanban. Excellent communication and leadership skills. Problem-solving and conflict-resolution ability. Outstanding organizational skills. Experience as a Product Owner is highly preferred.  Experience using JIRA & Confluence How we approach things: Medium sized company with a start-up culture and a can-do ethos. We focus on getting stuff done, not on process or management hierarchy. Working remotely but communicating regularly. Open-door policy across all levels and departments. Inclusive environment with staff from all around the world. What we offer: A fully remote and flexible working schedule. Training on the job. Opportunity to progress within the company, not limited to one department or team. Hardware allowance to make sure you have all the right tools to get the job done. 25 days holidays + bank holidays in your respective country. The client is an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age. To apply please send me your cv: anissa.farih@pentasia.com

• Senior BI Developer - Remote

  Swieqi

  VERY COMPETITIVE

  Responsibilities:

  Our client, an Online Casino and online gaming group, is hiring a Senior BI Developer on a remote basis. You will be an integral member of the Analytics team which provides data driven insights across the different stages of the customer lifecycle - ranging from Acquisition, CRM, Product, Finance and Compliance. You would be joining a talented team spread across Europe.   Role: Ensure that prospective data plans are flexible, scalable, sustainable and maximize the value of the data across the organization and all BI products adhere to the business strategies, goals and principles.  Design, develop and maintain business information solutions that aid critical decision making and help monitor business performance Gather data across multiple systems to provide detailed reports and visualisations with the highest degree of accuracy Comprehensively document both the data warehouse and business logic utilised in semantic data models Schedule and automate report generation and distribution Maintain and develop the Data Warehouse and BI tools Be willing to help others / share knowledge across the team   Skills & Qualifications: 3+ years’ experience in a similar role Solid technical background with a complete understanding of database design and modelling in Redshift or MySQL. very strong programming knowledge in Python, R and database (SQL) languages. Extensive experience in developing, maintaining, and managing Tableau driven dashboards & analytics and working knowledge of Tableau administration/architecture. Data modelling - Good understanding and experience in relational databases. This includes setting up various data tables and how they relate to each other to ensure the output is accurate. Ensure relatively quick and reliable updating of reports, while maintaining flexibility around the metrics included in those reports.  Next steps: Apply with your CV and we will contact you soon!

• Senior Data Engineer - Remote

  Malta

  VERY COMPETITIVE

  Responsibilities:

  Our client, a fast-growing company in the iGaming industry, are currently looking to hire a Senior Data Engineer. The client is an advanced technology group for online mobile gaming companies, some of the largest mobile gaming sites in the world. The group creates leading-edge security technology utilizing data analysis, game theory optimal algorithms, and AI to ensure game integrity. The Data Engineer will support the software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems, and products. The right candidate will be excited by the prospect of optimizing or even re-designing the company’s data architecture to support their next generation of products and data initiatives.   Role: Create and maintain optimal data pipeline architecture Assemble large, complex data sets that meet functional / non-functional business requirements Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using AWS ‘big data’ and SQL technologies. Build analytics tools that utilize the data pipeline to provide actionable insights into customer behaviour, operational efficiency and other key business performance metrics. Work with stakeholders including the Executive, Product, Data and Design teams to assist with data-related technical issues and support their data infrastructure needs. Keep our data separated and secure across national boundaries through multiple data centers and AWS regions. Create data tools for analytics and data scientist team members that assist them in building and optimizing our product into an innovative industry leader. Work with data and analytics experts to strive for greater functionality in our data systems. Skills & Qualifications: 5+ years of experience in a Data Engineer role Experience with big data tools: Databricks, Spark, Kafka, etc. Experience with relational SQL and NoSQL databases, including Postgres/MySQL and MongoDB. Experience with data pipeline and workflow management tools: Airflow/etc Experience with AWS cloud services: EC2, ECS, MSK, RDS, Redshift Experience with stream-processing systems: Spark-Streaming, ksqlDB, Kafka streams etc. Experience with python and golang Experience with writing tests (unit / integration / acceptance)   Next steps: Apply with your CV and we will contact you soon!

• Business Development Manager - Remote

  Europe

  Competitive Base Salary + Bonus

  Responsibilities:

  Business Development Role (Europe)  - Gaming Based : anywhere in Europe  Large, Established,  International Company  Great opportunity to further develop your career     One of the leaders in its field   This company is one of the most established company's in its field and is well known in the Gaming sector for providing a world class service to its clients. Established for decades, this company is still growing, particularly within in Europe, in the on-line and land based gaming sectors. This is a genuine opportunity for someone  who is looking to progress their career with a large international business, where the company is not so big that you are just a number.  But big enough to offer some great opportunities.  Reporting to a Global Sales Director and based remotely anywhere in Europe,  you will be responsible for developing new business across Europe,  depending upon your preferences. You will be part of an experienced team of Business Development Managers and Account Managers - with a remit to grow your region.  As you would expect , you will be required to travel (when things get back to normal) to the usual iGaming conferences  and to visit perspective and existing clients.  To be considered for the role, candidates must have solid sales experience, particularly  new  business development experience within the iGaming sector.  Candidates that have a proven track record of promoting a system will be of most interest. You will be attracted to a company culture that is not too  formal and where team members are driven, passionate, open and transparent.   For more information contact Karl Harenburg at Pentasia.   

• QA Engineer Compliance

  London

  Attractive salary + Benefits

  Responsibilities:

  Multinational igaming corporation is seeking for a QA Engineer to work closely with compliance team leads to help compliance regulations for various jurisdictions across existing and new sites. Requirements: Experience working as a QA Engineer in compliance projects in iGaming industry. Knowledge of UKGC & MGA compliance standards. Previous experience having tested responsive websites within a fast-paced environment. The ability to write clear and concise documentation and interpreting core requirements documents. The ability to communicate with designers and developers. An excellent eye for detail. Good interpersonal skills and a great team attitude. The ability to quickly learn new things and adapt and to think outside the box and test edge case scenarios. Exposure to testing against strict regulatory or legal requirements would be an advantage. Benefits: A fully remote and flexible working schedule. Training on the job. Opportunity to progress within the company, not limited to one department or team. Hardware allowance to make sure you have all the right tools to get the job done. 25 days holidays + bank holidays in your respective country.

• Customer Analytics Manager - Malta

  Sliema

  Competitive pay + Benefits

  Responsibilities:

  One of the leading Online Casinos in the industry is looking for a Customer Analytics Manager to lead the analyst team and oversee all customer-related Analytical support for CRM, VIP, as well as other customer-centric departments. In this role you will work across functions to ensure the data assets are leveraged and you will build year plans and provide a roadmap of the department deliverables, with a strong focus on delivering data analysis and actionable insights. This is a high-profile role with opportunities to run projects with high visibility within the company. Main responsibilities: Act as a liaison between cross-functional teams and participate in resolving Business Intelligence service requests. Become the POC for all reporting for AML, compliance, legal. Ensure business requirements are clearly stated and documented. Take an active lead in ensuring that reporting needs are met. Manage with the Head of BI the prioritization and backlog of requests. Identify scope for automation. Collaborate with our Data Engineering team if/when needed on the product ionisation of queries. Provide data analysis for stakeholder readiness activities and data integration activities. Ideal candidate has … 2+ years of experience in Microsoft BI, with a focus on SSRS. Interest in cloud-based solutions such as AWS (preferred), Azure, beneficial. Very Strong SQL - T/SQL. Able to write well-performing queries. Knowledge of Microsoft Reporting Services. Strong knowledge of Excel and Power BI Understanding of gaming operation is required Track record in customer management Competitive Pay + Benefits

• Java Developer - Remote

  Mosta

  €60,000 plus | Exp dependant.

  Responsibilities:

  A very reputable Pentasia client is looking for a server-side focused Java Developers who would be interested to work with Scala as well to help developer their core platform and associated services.   The job at hand: True autonomous work and completely on a remote basis. Adding both new features to the existing platform and new integrations  Migration of the platform to a new architecture and technology stack based with Scala + Akka. Website support and administration UI, working with front end developers as necessary Diagnosing and fixing production issues Not being phased by the strange variety of things that need doing in a small growing company A proactive approach in your work, not waiting to be fed the next task as well as an active approach to finding new ways to improve current systems. Your profile: Strong skills with Java (3 years minimum) Exposure and know how of another JVM based language Able to write raw SQL, and further than just simple select statements (1 year minimum) Familiarity and understanding with automated testing Social skills are highly valued and good interpersonal skills and a great team attitude will go a long way with our client. Flexibility and adaptability to quickly learn new things and adapt Additional plus points to your profile in an ideal world: Some experience with Scala and associated ecosystem (Play & Akka) Java Servlets knowledge, because there’s always legacy code Functional programming knowledge and its advantageous qualities Asynchronous/reactive programming understanding Exposure to integrating third party APIs Experience in performance profiling and tuning Java applications Some experience with PHP as some system parts are written in it Client Approach: A small company, with a proactive and can-do positive attitude They have a true focus on getting stuff done, not on process or management hierarchy - the company operates in a flat structure. A distributed workforce but communicating regularly and offering encouragement Sharing expertise and learning from others to keep improving as a team A flexible working schedule, micromanagement isn't the case here.

• Japanese Brand Marketing Manager - Remote

  Cyprus

  Negotiable + bonus

  Responsibilities:

  We are recruiting for a Brand and Localisation Marketing Manager for the Japanese markets. This position would be to lead the launch of one of the most exciting brands in the global igaming sector, who are also multi-award winning into the Japanese markets. The position would be remote but with some time spent in one of their offices in Europe or Asia initially. Responsibilities: The brand owner will be responsible for localizing the new brand from English to Japanese and become the pivot person to manage all aspects of the brand in Japan Create attractive campaigns for Acquisition and Conversion across multiple markets Brand strategy, including the setting of style guides, brand guidelines, brand vision and value proposition for short as well as long term Coordinate with local teams for each market to ensure best practice and performance for acquisition, CRM and VIP strategies Planning of all communications and media actions on all channels Competitor and customer insights analysis Analysis of player behavior to improve Retention Rate  Qualifications: Bachelor’s Degree in Marketing, Advertising / Media or equivalent would be ideal Ideally a minimum of 5 years experience in the gaming industry or B2C sector as a marketing leader/Country Manager/Brand manager in Japan Skills and Requirements:  Strategic and Great in Analysis - ability to look at complex data and information and spot an area of opportunity/threat and develop appropriate and timely action(s) to resolve  Collaborative and Organized - ability to work with different cultural backgrounds, various leaders to achieve goals, develops processes so results could be replicated consistently Brand Vision - deep understanding of what the brand stands for and how different facets of site activities and contents contribute to the awareness and presentation of the brand Goal Driven and Competitive - constantly motivated to achieve and exceed goals, relentless in looking for innovative ways to outperform Other Requirements: Excellent verbal and written skills iGaming experience in operating a brand in Japanese Good English and Japanese verbal and written skills Sound knowledge of marketing principles Creative, innovative and resourceful

• Lead Digital Analyst

  Malta

  Dependent on experience

  Responsibilities:

  One of the of the leading Online Casinos in the industry is looking for a Lead Digital Analyst. The candidate will be working in the Performance Marketing department, providing expert guidance and leadership on analytics strategy and automation to ensure the acquisition funnel performance monitoring is robust and scalable. In this role you’ll be working closely with the digital marketing channel managers, market managers, product owners and marketing operations. Technically, you will be mainly using the GA360 stack (GA360, Big Query, Data Studio), so experience with this toolset is essential. The ideal candidate has … At least 2 years experience in a Digital Analyst role or similar and experience managing/leading a team. Experience in digital media, marketing, advertising, and/or coming from a digital/data analytics environment In-depth understanding of Google Marketing Platform and programmatic platforms Highly skilled at writing SQL to query relational databases. Experience working with modern data-warehouses such as Google Bigquery or Snowflake to manage the analytics datasets. Knowledge of CRO and analytics tools i.e. Google Analytics, Optimizely, Content Square, Optimize 360, and HotJar. Hands-on experience with data visualization tools (Datastudio, Tableau, PowerBI) and management tools such as Jira. Main responsibilities   Lead a team of Digital Analysts to own and maintain the acquisition full-funnel performance metrics and KPIs across the international markets and brands. Own the digital data requirements for both web and mobile app platforms. Own the GA360 setup and BigQuery datasets to support the data requirements of the business. Transition the GA360 setup from Universal Analytics to GA4. Optimise and automate reports and analysis on website traffic, customer behaviour, and engagement to support the business in making timely and informed decisions especially around optimising marketing spend. Drive the team to provide insights based on various attribution models to support a mix of different marketing activities (SEO, Paid Search, Affiliation, etc). Work closely with other departments and agencies on data integrations such as Cost Data, CLTV, and attribution data. Knowledge of cloud solutions such as Funnel.io for data integrations is considered is beneficial. Competitive pay + benefits

• RG Analyst

  Qormi

  Competitive Salary

  Responsibilities:

  A growing i-Gaming company is looking to hire an RG Analyst. Working from home but based on Malta already, you will report and interact daily with the Risk and Payments Team Lead. The team is really friendly and you will be part of ongoing training. Responsibilities; To liaise and intervene with customers posing an RG suspicion through phone/email adopting a helpful approach to assist vulnerable customers. Analyze customer accounts that are triggered by RG flags or by internal reporting that indicate possible vulnerable customers and identify potential addictive behavior. Monitor vulnerable customers including underage clients. Escalate particular cases where necessary to ensure player protection is safeguarded. Recommend changes and/or amendments to Responsible Gaming operational activities and processes. Reporting to the Risk and Payments team lead with possible improvements and internal RG awareness. To keep updated with multi-jurisdictional requirements and changes and implement them on the job.   The ideal candidate is expected to be familiar with RG regulations and compliance within iGaming. Previous experience in a similar position would be considered an asset. Solid background in RG supported with previous in depth training. Proven ability to listen effectively and understand others. Hence being emphatic is a must.  Excellent communication is essential and additional language abilities, highly beneficial Be a team player with a positive mindset and a flexible approach. Analytical thinker with excellent attention to detail and good problem-solving skills. Well organised and has the ability to manage time well. An attractive salary is on offer.

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