VP of Operations- USA

Location New Jersey
Job Type Permanent
Salary $150,000 to $200,000 USD
Reference 32457

Overview:

On behalf of our client, we are looking for a Vice President of Operations to oversee and manage the day-to-day US operations based in New Jersey. This position will build out customer support, responsible gaming, risk/fraud/payments, and anti-money laundering departments. Must have iGaming experience!

Responsibilities:

  • Review & define strategic priorities for the team, ensuring a customer centric approach and maximizing value for the business.
  • Keep operational effectiveness as a priority and suggest ways of simplifying processes, whilst ensuring full adherence to any compliance requirements.
  • Maintain an excellent working relationship and collaboration with other departments.
  • Cultivate a professional and fun team environment that rewards top performers, promotes growth and attracts talent.
  • Identify opportunities to enhance efficiency and maintain industry best service levels.
  • Create and maintain data driven workforce management systems that optimize resource utilization.
  • Build and continuously improve new hire training and employee development programs.
  • This role reports to the SVP USA


Who are we looking for?:

  • Strong strategic planning skills
  • Strong analytical skills
  • Strong organizational adaptation/change management skills
  • Drafting clearly and concisely
  • Negotiating and communicating effectively
  • High level of organization and efficiency
  • Effective management and delegation
  • AML background and/or qualification (ACAMS or equivalent) is a strong merit but not a must
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